Please be advised of the monthly maintenance window required for CCaaS Omni Drop 31 release to Prod-SA Environment (South America Data Centre), which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.
This planned maintenance does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.
Full release notes will be published with a detailed overview of all items included in this release.
Posted Nov 27, 2022 - 15:59 EST
This scheduled maintenance affected: Avaya Experience Platform (CCaaS Public Omni) (Voice - South America (SA), Email - South America (SA), Chat - South America (SA), Messaging - South America (SA)).