All Systems Operational
Avaya Experience Platform (AXP) ? Operational
Voice - North America (NA) Operational
Email - North America (NA) Operational
Chat - North America (NA) Operational
Messaging - North America (NA) Operational
Analytics - North America (NA) Operational
Voice - South America (SA) Operational
Email - South America (SA) Operational
Chat - South America (SA) Operational
Messaging - South America (SA) Operational
Analytics - South America (SA) Operational
Voice - Europe (EU) Operational
Email - Europe (EU) Operational
Chat - Europe (EU) Operational
Messaging - Europe (EU) Operational
Analytics - Europe (EU) Operational
Voice - United Kingdom (UK) Operational
Email - United Kingdom (UK) Operational
Chat - United Kingdom (UK) Operational
Messaging - United Kingdom (UK) Operational
Analytics - United Kingdom (UK) Operational
Voice - AsiaPacific (APAC) Operational
Email - AsiaPacific (APAC) Operational
Chat - AsiaPacific (APAC) Operational
Messaging - AsiaPacific (APAC) Operational
Analytics - Asiapacific (APAC) Operational
Avaya Enterprise Cloud (AEC) Operational
Avaya Enterprise Cloud - Voice Operational
Communications APIs (CPaaS Voice/API) ? Operational
REST API Operational
General Infrastructure Operational
Lookups ? Operational
Dashboard ? Operational
Voice Operational
Phone Numbers ? Operational
Transcriptions ? Operational
Recordings Operational
Communications Messaging (CPaaS Messaging) ? Operational
Inbound SMS ? Operational
Inbound MMS ? Operational
Outbound SMS ? Operational
Outbound MMS ? Operational
SIP Trunking ? Operational
Inbound Calling ? Operational
Outbound Calling ? Operational
Media Processing Regions ? Operational
North America East ? Operational
North America Northeast Operational
North America West ? Operational
North America Central ? Operational
South America East Operational
Asia Southeast ? Operational
Asia Northeast Operational
Asia South ? Operational
Europe North Operational
Europe Central ? Operational
Europe West ? Operational
Oceania Operational
Asia Operational
Europe Operational
Spaces ? Operational
Dialing Operational
Messaging Operational
Live Meetings Operational
Media Processing ? Operational
Sign-In Operational
Mobile App Operational
Email Invites Operational
Calendar Integration Operational
Avaya Meeting Scheduler ? Operational
Screen share Operational
SMS Operational
Verification call ? Operational
Avaya Social Connections ? Operational
Facebook Operational
Twitter Operational
Instagram Operational
Core Operational
Admin Portal Operational
OneCloud Admin Portal ? Operational
Web portal ? Operational
US DC connectivity ? Operational
EU DC Connectivity ? Operational
Agents/Widgets/Tools ? Operational
Virtual Agent ? Operational
SMCC Widget ? Operational
CX History ? Operational
Video consultation tool Operational
Recording Operational
Reporting Operational
Invites / Waiting Room Operational
Voice and SMS Operational
Meeting Operational
API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 6, 2023
Communications APIs (CPaaS Voice/API) - CHG0753730 - Singapore
Completed - The scheduled maintenance has been completed.
Jun 6, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 11:00 EDT
Scheduled - Communications APIs Voice infrastructure updates planned. Active calls using CPaaS Voice infrastructure may experience disruptions while services are restarted for approximately 10-15 minutes during maintenance Window. Incoming calls are not impacted for BYOC Hybrid customers.
Jun 5, 11:40 EDT
Unable to access AXP Admin Admin portal in North America region
Resolved - This incident has been resolved.
Jun 6, 09:03 EDT
Monitoring - We applied the mitigation steps, and it has recovered the Admin portal operations for users. We are closely monitoring the results. If you continue to experience similar errors, please let us know through your existing ticket or log a new ticket from Avaya OneCare portal.
Jun 5, 19:46 EDT
Identified - We have identified the root cause of the issue and we are busy with applying the mitigation steps. We will share the next update as events warrant.
Jun 5, 19:27 EDT
Investigating - We are currently investigating an issue affecting users accessing AXP Admin portal in North America region. When accessing certain sections of Admin portal, users get error messages such as "Access is denied" or "internal error occurred". Our engineering teams are actively investigating the issue. We will share the next update as events warrant.
Jun 5, 19:06 EDT
Jun 5, 2023
Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023
Avaya Experience Platform - CHG0766046 - Europe/Middle East/Africa (EMEA) Data Centre - Drop 44 Feature Update
Completed - The scheduled maintenance has been completed.
Jun 2, 21:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 15:30 EDT
Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 44 Release to Prod-EU Environment (Europe/Middle East/Africa (EMEA) Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 44 is available at - https://download.avaya.com/css/public/documents/101085934
May 25, 16:29 EDT
Jun 1, 2023
Avaya Experience Platform - CHG0766043 - United Kingdom Data Centre - Drop 44 Feature Update
Completed - The scheduled maintenance has been completed.
Jun 1, 21:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 15:30 EDT
Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 44 Release to Prod-UK Environment (United Kingdom Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 44 is available at - https://download.avaya.com/css/public/documents/101085934
May 25, 16:27 EDT
Avaya Experience Platform - Service Outage - North America (NA) Data Centre - Call Recording is currently unavailable
Resolved - The third party maintenance has completed and the recording platform and recording functionality has been restored.
Jun 1, 08:11 EDT
Update - Call Recording is currently unavailable due to planned maintenance by our third party vendor. The planned activity is due to complete at 10:00 UTC.
Jun 1, 05:20 EDT
Investigating - We are currently investigating this issue.
Jun 1, 04:47 EDT
Avaya Experience Platform - CHG0766035 - North America Data Centre - Drop 44 Feature Update
Completed - The scheduled maintenance has been completed.
Jun 1, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 00:01 EDT
Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 44 Release to Prod-NA Environment (North America Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 44 is available at - https://download.avaya.com/css/public/documents/101085934
May 25, 16:24 EDT
May 31, 2023
Avaya Experience Platform - CHG0766053 - Singapore/Asia Pacific regional Data Centre - Drop 43 Feature Update
Completed - The scheduled maintenance has been completed.
May 31, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 14:00 EDT
Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform, Drop 43 Release to Prod-ASE Environment (Singapore/Asia Pacific regional Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 43 is available at - https://download.avaya.com/css/public/documents/101085872
May 25, 16:22 EDT
Avaya Experience Platform - Service Outage - Europe/Middle East/Africa (EMEA) Data Centre - Some Agents are unable to access Workspaces
Resolved - This incident has been resolved.
May 31, 10:05 EDT
Update - We are continuing to monitor for any further issues.
May 31, 06:29 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 31, 06:23 EDT
Identified - The issue has been identified and a fix is being implemented.
May 31, 03:42 EDT
Investigating - Please be advised on this service outage with Europe/Middle East/Africa (EMEA) Data Centre. Some agents are unable to access Workspaces. CloudOps Team is actively investigating this issue.
May 31, 02:34 EDT
Avaya Experience Platform - CHG0766029 - South America Data Centre - Drop 44 Feature Update
Completed - The scheduled maintenance has been completed.
May 31, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 00:00 EDT
Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform, Drop 44 Release to Prod-SA Environment (South America Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 44 is available at - https://download.avaya.com/css/public/documents/101085934
May 25, 16:19 EDT
May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023
Avaya Experience Platform - CHG0764166 - Europe/Middle East/Africa (EMEA) Data Centre - Planned 3rd Party Vendor Maintenance
Completed - The scheduled maintenance has been completed.
May 26, 19:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 15:30 EDT
Scheduled - Please be advised of planned Platform Maintenance activity on our 3rd Party Vendor Cloud Platform related to AXP for the Prod-EU Environment (Europe/Middle East/Africa (EMEA) Data Centre). This planned activity includes Cloud Platform updates to Agent Workspaces only. Admin UI or related services are not included.

This planned platform upgrade does not require any downtime and is expected to be transparent to end users. However as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the implementation window timeframe. The timing of the implementation window is planned to eliminate degradation as much as possible
May 22, 17:11 EDT
May 25, 2023
Avaya Experience Platform - CHG0764165 - United Kingdom Data Centre - Planned 3rd Party Vendor Maintenance
Completed - The scheduled maintenance has been completed.
May 25, 19:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 15:30 EDT
Scheduled - Please be advised of planned Platform Maintenance activity on our 3rd Party Vendor Cloud Platform related to AXP for the Prod-UK Environment (United Kingdom Data Centre). This planned activity includes Cloud Platform updates to Agent Workspaces only. Admin UI or related services are not included.

 This planned platform upgrade does not require any downtime and is expected to be transparent to end users. However as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the implementation window timeframe. The timing of the implementation window is planned to eliminate degradation as much as possible.
May 22, 17:09 EDT
Avaya Experience Platform - CHG0764163 - North America Data Centre - Planned 3rd Party Vendor Maintenance
Completed - The scheduled maintenance has been completed.
May 25, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 00:01 EDT
Scheduled - Please be advised of planned Platform Maintenance activity on our 3rd Party Vendor Cloud Platform related to AXP for the Prod-NA Environment (North America Data Centre). This planned activity includes Cloud Platform updates to Agent Workspaces only. Admin UI or related services are not included.

This planned platform upgrade does not require any downtime and is expected to be transparent to end users. However as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the implementation window timeframe. The timing of the implementation window is planned to eliminate degradation as much as possible.
May 22, 17:07 EDT
May 24, 2023
Avaya Experience Platform - CHG0764156 - South America Data Centre - Planned 3rd Party Vendor Maintenance
Completed - The scheduled maintenance has been completed.
May 24, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 00:00 EDT
Scheduled - Please be advised of planned Platform Maintenance activity on our 3rd Party Vendor Cloud Platform related to AXP for the Prod-SA Environment (South America Data Centre). This planned activity includes Cloud Platform updates to Agent Workspaces only. Admin UI or related services are not included.

This planned platform upgrade does not require any downtime and is expected to be transparent to end users. However as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the implementation window timeframe. The timing of the implementation window is planned to eliminate degradation as much as possible.
May 22, 17:05 EDT
May 23, 2023
Avaya Experience Platform - Asia-South - Experienced communication failures with Google Networking in Asia-South.
Resolved - Users in Asia-South experienced a service degradation due to communication failures within Google Networking starting 4:06 AM PDT on 23rd May to 4:11 AM PDT. Google has resolved the issue and working on an RCA.
May 23, 07:00 EDT
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