All Systems Operational
Avaya Experience Platform (AXP) ? Operational
90 days ago
100.0 % uptime
Today
Voice - North America (NA) Operational
Email - North America (NA) Operational
Chat - North America (NA) Operational
Messaging - North America (NA) Operational
Analytics - North America (NA) Operational
Social Connections - North America (NA) ? Operational
API Access - North America (NA) Operational
Preview Dialing - North America (NA) Operational
90 days ago
100.0 % uptime
Today
Voice - South America (SA) Operational
Email - South America (SA) Operational
Chat - South America (SA) Operational
Messaging - South America (SA) Operational
Analytics - South America (SA) Operational
Social Connections - South America (SA) ? Operational
API Access - South America (SA) Operational
Preview Dialing - South America (SA) Operational
90 days ago
100.0 % uptime
Today
Voice - Europe (EU) Operational
Email - Europe (EU) Operational
Chat - Europe (EU) Operational
Messaging - Europe (EU) Operational
Analytics - Europe (EU) Operational
Social Connections - Europe (EU) ? Operational
API Access - Europe (EU) Operational
Preview Dialing - Europe (EU) Operational
90 days ago
100.0 % uptime
Today
Voice - United Kingdom (UK) Operational
Email - United Kingdom (UK) Operational
Chat - United Kingdom (UK) Operational
Messaging - United Kingdom (UK) Operational
Analytics - United Kingdom (UK) Operational
Social Connections - United Kingdom (UK) ? Operational
API Access - United Kingdom (UK) Operational
Preview Dialing - United Kingdom (UK) Operational
90 days ago
100.0 % uptime
Today
Voice - AsiaPacific (APAC) Operational
Email - AsiaPacific (APAC) Operational
Chat - AsiaPacific (APAC) Operational
Messaging - AsiaPacific (APAC) Operational
Analytics - Asiapacific (APAC) Operational
Social Connections - AsiaPacific (APAC) ? Operational
API Access - AsiaPacific (APAC) Operational
Preview Dialing - AsiaPacific (APAC) Operational
90 days ago
100.0 % uptime
Today
Voice - Australia (ANZ) Operational
Email - Australia (ANZ) Operational
Chat - Australia (ANZ) Operational
Messaging - Australia (ANZ) Operational
Analytics - Australia (ANZ) Operational
Social Connections - Australia (ANZ) ? Operational
API Access - Australia (ANZ) Operational
Voice - Canada (CA) Operational
Email - Canada (CA) Operational
Chat - Canada (CA) Operational
Messaging - Canada (CA) Operational
Analytics - Canada (CA) Operational
API Access - Canada (CA) Operational
Preview Dialing - Canada (CA) Operational
90 days ago
100.0 % uptime
Today
Voice - Japan (JP) Operational
Email - Japan (JP) Operational
Chat - Japan (JP) Operational
Messaging - Japan (JP) Operational
Analytics - Japan (JP) Operational
API Access - Japan (JP) Operational
Preview Dialing - Japan (JP) Operational
90 days ago
100.0 % uptime
Today
Avaya Enterprise Cloud (AEC) Operational
Avaya Enterprise Cloud - Voice Operational
Communications APIs (CPaaS Voice/API) ? Operational
REST API Operational
General Infrastructure Operational
Lookups ? Operational
Dashboard ? Operational
Voice Operational
Phone Numbers ? Operational
Transcriptions ? Operational
Recordings Operational
Communications Messaging (CPaaS Messaging) ? Operational
Inbound SMS ? Operational
Inbound MMS ? Operational
Outbound SMS ? Operational
Outbound MMS ? Operational
SIP Trunking ? Operational
Inbound Calling ? Operational
Outbound Calling ? Operational
Media Processing Regions ? Operational
North America East ? Operational
North America Northeast Operational
North America West ? Operational
North America Central ? Operational
South America East Operational
Asia Southeast ? Operational
Asia Northeast Operational
Asia South ? Operational
Europe North Operational
Europe Central ? Operational
Europe West ? Operational
Oceania Operational
Asia Operational
Europe Operational
Spaces ? Operational
Dialing Operational
Messaging Operational
Live Meetings Operational
Media Processing ? Operational
Sign-In Operational
Mobile App Operational
Email Invites Operational
Calendar Integration Operational
Avaya Meeting Scheduler ? Operational
Screen share Operational
SMS Operational
Verification call ? Operational
Avaya Social Connections ? Operational
Facebook Operational
Twitter Operational
Instagram Operational
Core Operational
Admin Portal Operational
OneCloud Admin Portal ? Operational
Web portal ? Operational
US DC connectivity ? Operational
EU DC Connectivity ? Operational
Agents/Widgets/Tools ? Operational
Virtual Agent ? Operational
SMCC Widget ? Operational
CX History ? Operational
Video consultation tool Operational
Recording Operational
Reporting Operational
Invites / Waiting Room Operational
Voice and SMS Operational
Meeting Operational
API Operational
Avaya Cloud Office (ACO) Operational
Calling - Inbound - Americas ? Operational
Calling - Inbound - EMEA ? Operational
Calling - Inbound - APAC ? Operational
Calling - Outbound - Americas ? Operational
Calling - Outbound - EMEA Operational
Calling - Outbound - APAC Operational
Calling - Call Queue - Americas Operational
Calling - Call Queue - EMEA Operational
Calling - Call Queue - APAC Operational
Phones - Deskphone - Americas Operational
Phones - Deskphone - EMEA Operational
Phones - Deskphone - APAC Operational
Phones - Softphone - Americas Operational
Phones - Softphone - EMEA Operational
Phones - Softphone - APAC Operational
SMS - Inbound - Americas Operational
SMS - Inbound - EMEA Operational
SMS - Inbound - APAC Operational
SMS - Outbound - Americas Operational
SMS - Outbound - EMEA Operational
SMS - Outbound - APAC Operational
Fax - Inbound - Americas Operational
Fax - Inbound - EMEA Operational
Fax - Inbound - APAC Operational
Fax - Outbound - Americas Operational
Fax - Outbound - EMEA Operational
Fax - Outbound - APAC Operational
Meeting - RingCentral Meetings - Americas Operational
Meeting - RingCentral Meetings - EMEA Operational
Meeting - RingCentral Meetings - APAC Operational
Meeting - Avaya Cloud Office Video - Americas Operational
Meeting - Avaya Cloud Office Video - EMEA Operational
Meeting - Avaya Cloud Office Video - APAC Operational
Connect Platform - Americas Operational
Connect Platform - EMEA Operational
Connect Platform - APAC Operational
Service Portal - Americas Operational
Service Portal - EMEA Operational
Service Portal - APAC Operational
Developer Sandbox - Americas Operational
Developer Sandbox - EMEA Operational
Developer Sandbox - APAC Operational
Analytics - Live Reports - Americas Operational
Analytics - Live Reports - EMEA Operational
Analytics - Live Reports - APAC Operational
Analytics - Analytics Portal - Americas Operational
Analytics - Analytics Portal - EMEA Operational
Analytics - Analytics Portal - APAC Operational
Avaya API Gateway Operational
Asia Pacific (APAC) Operational
Australia (ANZ) Operational
Europe (EU) Operational
North America (NA) Operational
South America (SA) Operational
United Kingdom (UK) Operational
Canada (CA) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 21, 2024

No incidents reported today.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024
Completed - The scheduled maintenance has been completed.
Jul 18, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 01:00 EDT
Scheduled - Please be advised of this planned maintenance activity for Avaya Experience Platform to Prod-SA Environment (South America Data Centre), which will cover updates across Workspaces.

As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance updates to our Cloud infrastructure with our vendor.

This activity does not require any downtime and is expected to be transparent to end users, however as the update proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the implementation window timeframe. The timing of the implementation window is planned to eliminate degradation as much as possible.

Jul 2, 05:35 EDT
Completed - The scheduled maintenance has been completed.
Jul 18, 02:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 23:30 EDT
Scheduled - Please be advised of this planned maintenance Activity for Avaya Experience Platform to Prod-EU Environment (Europe/Middle East/Africa (EMEA) Data Centre), which will cover updates across Workspaces.

As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance updates to our Cloud infrastructure with our vendor.

This activity does not require any downtime and is expected to be transparent to end users, however as the update proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the implementation window timeframe. The timing of the implementation window is planned to eliminate degradation as much as possible.

Jul 2, 05:34 EDT
Jul 17, 2024
Completed - The scheduled maintenance has been completed.
Jul 17, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 15:00 EDT
Scheduled - Please be advised of this planned update release window for AXP Preview Dialing to AsiaPacific (APAC) Datacenter. This planned feature update release does not require any downtime on other AXP services. However AXP Preview Dialing functionality will not be available during this maintenance window
Jul 12, 07:02 EDT
Completed - The scheduled maintenance has been completed.
Jul 17, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 15:00 EDT
Scheduled - Please be advised of this planned maintenance Activity for Avaya Experience Platform to Prod-ASE Environment (Singapore/Asia Pacific regional Data Centre), which will cover updates across Workspaces.

As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance updates to our Cloud infrastructure with our vendor.

This activity does not require any downtime and is expected to be transparent to end users, however as the update proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the implementation window timeframe. The timing of the implementation window is planned to eliminate degradation as much as possible.

Jul 2, 05:31 EDT
Jul 16, 2024
Resolved - This incident has been resolved.
Jul 16, 11:02 EDT
Monitoring - A fix has been implemented, and we are monitoring the results.
Jul 16, 09:59 EDT
Investigating - We are currently investigating the issues with our micro-callback messages that are causing inbound SMS and MMS delivery to fail. Our development team has been engaged and will provide an update as soon as possible.
Jul 16, 08:06 EDT
Completed - The scheduled maintenance has been completed.
Jul 16, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 07:00 EDT
Scheduled - Please be advised of this planned maintenance activity for Avaya Experience Platform to Prod-JPE Environment (Japan Data Centre), which will cover updates across Workspaces.

As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance updates to our Cloud infrastructure with our vendor.

This activity does not require any downtime and is expected to be transparent to end users, however as the update proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the implementation window timeframe. The timing of the implementation window is planned to eliminate degradation as much as possible.

Jul 2, 05:28 EDT
Completed - The scheduled maintenance has been completed.
Jul 16, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 03:00 EDT
Scheduled - Please be advised of this planned maintenance activity for Avaya Experience Platform to Prod-CAC Environment (Canada Data Centre), which will cover updates across Workspaces.

As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance updates to our Cloud infrastructure with our vendor.

This activity does not require any downtime and is expected to be transparent to end users, however as the update proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the implementation window timeframe. The timing of the implementation window is planned to eliminate degradation as much as possible.

Jul 2, 05:25 EDT
Completed - The scheduled maintenance has been completed.
Jul 16, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 23:00 EDT
Scheduled - Please be advised of this planned maintenance Activity for Avaya Experience Platform to Prod-UK Environment (United Kingdom Data Centre), which will cover updates across Workspaces.

As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance updates to our Cloud infrastructure with our vendor.

This activity does not require any downtime and is expected to be transparent to end users, however as the update proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the implementation window timeframe. The timing of the implementation window is planned to eliminate degradation as much as possible.

Jul 2, 05:23 EDT
Completed - The scheduled maintenance has been completed.
Jul 16, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 18:30 EDT
Scheduled - Please be advised of this planned update release window for AXP Preview Dialing to Europe (EU) Datacenter. This planned feature update release does not require any downtime on other AXP services. However AXP Preview Dialing functionality will not be available during this maintenance window
Jul 12, 06:58 EDT
Jul 15, 2024
Completed - The scheduled maintenance has been completed.
Jul 15, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 07:00 EDT
Scheduled - Please be advised of this planned maintenance window for Avaya Experience Platform to Prod-AUE Environment (Australia & New Zealand Data Centre), which will cover updates across Workspaces.

As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance updates to our Cloud infrastructure with our vendor.

This activity does not require any downtime and is expected to be transparent to end users, however as the update proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the implementation window timeframe. The timing of the implementation window is planned to eliminate degradation as much as possible.

Jul 2, 05:21 EDT
Completed - The scheduled maintenance has been completed.
Jul 15, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 02:00 EDT
Scheduled - Please be advised of this planned maintenance Activity for Avaya Experience Platform to Prod-NA Environment (North America Data Centre).

As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance updates to our Cloud infrastructure with our vendor, which will cover updates across Workspaces.

This activity does not require any downtime and is expected to be transparent to end users, however as the update proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the implementation window timeframe. The timing of the implementation window is planned to eliminate degradation as much as possible.

Jul 2, 05:18 EDT
Completed - The scheduled maintenance has been completed.
Jul 15, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 18:30 EDT
Scheduled - Please be advised of this planned update release window for AXP Preview Dialing to United Kingdom (UK) Datacenter. This planned feature update release does not require any downtime on other AXP services. However AXP Preview Dialing functionality will not be available during this maintenance window
Jul 12, 06:56 EDT
Jul 14, 2024
Jul 13, 2024

No incidents reported.

Jul 12, 2024
Completed - The scheduled maintenance has been completed.
Jul 12, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 02:00 EDT
Scheduled - Please be advised of this planned update release window for AXP Preview Dialing to North America (NA) Datacenter. This planned feature update release does not require any downtime on other AXP services. However AXP Preview Dialing functionality will not be available during this maintenance window
Jul 11, 01:52 EDT
Completed - The scheduled maintenance has been completed.
Jul 12, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 04:00 EDT
Scheduled - Please be advised of this planned maintenance Activity for Avaya Experience Platform to Prod-NA Environment (North America Data Centre).

As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance updates to our Cloud infrastructure with our vendor.

This activity does not require any downtime and is expected to be transparent to end users, however as the update proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the implementation window timeframe. The timing of the implementation window is planned to eliminate degradation as much as possible.

Jun 21, 10:49 EDT
Completed - The scheduled maintenance has been completed.
Jul 12, 03:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 00:30 EDT
Scheduled - Please be advised of this planned update release window for AXP Preview Dialing to South America (SA) Datacenter. This planned feature update release does not require any downtime on other AXP services. However AXP Preview Dialing functionality will not be available during this maintenance window
Jul 11, 01:48 EDT
Jul 11, 2024
Completed - The scheduled maintenance has been completed.
Jul 11, 21:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 18:30 EDT
Scheduled - Please be advised of this planned maintenance Activity for Avaya Experience Platform to Prod-EU Environment (Europe/Middle East/Africa (EMEA) Data Centre).

As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance updates to our Cloud infrastructure with our vendor.

This activity does not require any downtime and is expected to be transparent to end users, however as the update proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the implementation window timeframe. The timing of the implementation window is planned to eliminate degradation as much as possible.

Jun 21, 10:48 EDT
Jul 10, 2024
Completed - The scheduled maintenance has been completed.
Jul 10, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 15:00 EDT
Scheduled - Please be advised of this planned maintenance Activity for Avaya Experience Platform to Prod-ASE Environment (Singapore/Asia Pacific regional Data Centre).

As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance updates to our Cloud infrastructure with our vendor.

This activity does not require any downtime and is expected to be transparent to end users, however as the update proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the implementation window timeframe. The timing of the implementation window is planned to eliminate degradation as much as possible.

Jun 21, 10:46 EDT
Jul 9, 2024
Completed - The scheduled maintenance has been completed.
Jul 9, 19:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 16:30 EDT
Scheduled - Please be advised of this planned maintenance Activity for Avaya Experience Platform to Prod-UK Environment (United Kingdom Data Centre).

As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance updates to our Cloud infrastructure with our vendor.

This activity does not require any downtime and is expected to be transparent to end users, however as the update proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the implementation window timeframe. The timing of the implementation window is planned to eliminate degradation as much as possible.

Jun 21, 10:45 EDT
Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.