SECURITY ADVISORY

AVAYA Cloud is aware of the Spring4Shell vulnerability and has taken immediate steps to neutralize the risk.

Our Security Ops team has implemented mitigation and isolation across our Cloud Solutions for any exploit attempts of this CVE at Cloud Edge & Web Application Firewall (WAF).

Avaya CloudOps will continue to track this vulnerability and monitor the situation. Avaya will adjust our mitigation efforts if necessary as the situation evolves. We will provide status updates on a regular basis on this status page.

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 03, 2022 - 19:31 EST
Update - Release notes for Drop 31 is available at - https://download.avaya.com/css/public/documents/101084198
Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 31 release to Prod-EU Environment (Europe/Middle East/Africa (EMEA) Data Centre), which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

This planned maintenance does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.

CPaaS Messaging ? Operational
Inbound SMS ? Operational
Inbound MMS ? Operational
Outbound SMS ? Operational
Outbound MMS ? Operational
CPaaS Voice/API ? Operational
REST API Operational
General Infrastructure Operational
Lookups ? Operational
Dashboard ? Operational
Voice Operational
Phone Numbers ? Operational
Transcriptions ? Operational
Recordings Operational
SIP Trunking ? Operational
Inbound Calling ? Operational
Outbound Calling ? Operational
Media Processing Regions ? Operational
North America East ? Operational
North America Northeast Operational
North America West ? Operational
North America Central ? Operational
South America East Operational
Asia Southeast ? Operational
Asia Northeast Operational
Asia South ? Operational
Europe North Operational
Europe Central ? Operational
Europe West ? Operational
Oceania Operational
Asia Operational
Europe Operational
Spaces ? Operational
Dialing Operational
Messaging Operational
Live Meetings Operational
Media Processing ? Operational
Sign-In Operational
Mobile App Operational
Email Invites Operational
Calendar Integration Operational
Avaya Meeting Scheduler ? Operational
Screen share Operational
OneCloud Admin Portal ? Operational
Web portal ? Operational
US DC connectivity ? Operational
EU DC Connectivity ? Operational
CCaaS Public Omni ? Under Maintenance
Voice - North America (NA) Operational
Email - North America (NA) Operational
Chat - North America (NA) Operational
Messaging - North America (NA) Operational
Voice - South America (SA) Operational
Email - South America (SA) Operational
Chat - South America (SA) Operational
Messaging - South America (SA) Operational
Voice - Europe (EU) Under Maintenance
Email - Europe (EU) Under Maintenance
Chat - Europe (EU) Under Maintenance
Messaging - Europe (EU) Under Maintenance
Voice - United Kingdom (UK) Operational
Email - United Kingdom (UK) Operational
Chat - United Kingdom (UK) Operational
Messaging - United Kingdom (UK) Operational
Voice - AsiaPacific (APAC) Operational
Email - AsiaPacific (APAC) Operational
Chat - AsiaPacific (APAC) Operational
Messaging - AsiaPacific (APAC) Operational
Avaya Social Connections ? Operational
Facebook Operational
Twitter Operational
Instagram Operational
Core Operational
Admin Portal Operational
Agents/Widgets/Tools ? Operational
Virtual Agent ? Operational
SMCC Widget ? Operational
CX History ? Operational
Video consultation tool Operational
Recording Operational
Reporting Operational
Invites / Waiting Room Operational
Voice and SMS Operational
Meeting Operational
API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - Release notes for Drop 31 is available at - https://download.avaya.com/css/public/documents/101084198
Nov 30, 2022 - 06:00 EST
Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 31 release to Prod-SA Environment (South America Data Centre), which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

This planned maintenance does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.

Nov 27, 2022 - 15:59 EST
Past Incidents
Dec 4, 2022

No incidents reported today.

Dec 3, 2022
Completed - The scheduled maintenance has been completed.
Dec 3, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 00:00 EST
Update - Release notes for Drop 31 is available at - https://download.avaya.com/css/public/documents/101084198
Nov 30, 05:59 EST
Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 31 release to Prod-NA Environment (North America Data Centre), which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

This planned maintenance does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.

Nov 27, 15:54 EST
Dec 2, 2022
Completed - The scheduled maintenance has been completed.
Dec 2, 20:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 13:30 EST
Update - Release notes for Drop 31 is available at - https://download.avaya.com/css/public/documents/101084198
Nov 30, 05:59 EST
Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 31 release to Prod-UK Environment (United Kingdom Data Centre), which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

This planned maintenance does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.

Nov 27, 15:52 EST
Dec 1, 2022
Completed - The scheduled maintenance has been completed.
Dec 1, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 13:00 EST
Update - Release notes for Drop 31 is available at - https://download.avaya.com/css/public/documents/101084198
Nov 30, 05:58 EST
Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 31 release to Prod-ASE Environment (Singapore/Asia Pacific regional Data Centre), which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

This planned maintenance does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.

Nov 27, 15:48 EST
Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022
Completed - The scheduled maintenance has been completed.
Nov 20, 09:32 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 03:30 EST
Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 30 release to Prod-SA Environment (South America Data Centre), which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

This planned maintenance does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Nov 13, 13:05 EST
Completed - The scheduled maintenance has been completed.
Nov 20, 01:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 19:30 EST
Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 30 release to Prod-EU Environment (Europe/Middle East/Africa (EMEA) Data Centre), which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

This planned maintenance does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Nov 13, 13:03 EST