Avaya OneCloud Status

SECURITY ADVISORY

AVAYA Cloud is aware of the Spring4Shell vulnerability and has taken immediate steps to neutralize the risk.

Our Security Ops team has implemented mitigation and isolation across our Cloud Solutions for any exploit attempts of this CVE at Cloud Edge & Web Application Firewall (WAF).

Avaya CloudOps will continue to track this vulnerability and monitor the situation. Avaya will adjust our mitigation efforts if necessary as the situation evolves. We will provide status updates on a regular basis on this status page.

All Systems Operational

CPaaS Messaging Operational

Inbound SMS Operational

Inbound MMS Operational

Outbound SMS Operational

Outbound MMS Operational

CPaaS Voice/API Operational

REST API Operational

General Infrastructure Operational

Lookups Operational

Dashboard Operational

Voice Operational

Phone Numbers Operational

Transcriptions Operational

Recordings Operational

SIP Trunking Operational

Inbound Calling Operational

Outbound Calling Operational

Media Processing Regions Operational

North America East Operational

North America Northeast Operational

North America West Operational

North America Central Operational

South America East Operational

Asia Southeast Operational

Asia Northeast Operational

Asia South Operational

Europe North Operational

Europe Central Operational

Europe West Operational

Oceania Operational

Spaces Operational

Dialing Operational

Messaging Operational

Live Meetings Operational

Media Processing Operational

Sign-In Operational

Mobile App Operational

Email Invites Operational

Calendar Integration Operational

Avaya Meeting Scheduler Operational

OneCloud Admin Portal Operational

Web portal Operational

US DC connectivity Operational

EU DC Connectivity Operational

Virtual Agent Studio Operational

UI - US East Operational

UI - US Central Operational

UI - Europe West Operational

API - US East Operational

API - US Central Operational

API - Europe West Operational

EndPoint - US East Operational

EndPoint - US Central Operational

EndPoint - Europe West Operational

WebChat - US East Operational

WebChat - US Central Operational

WebChat - Europe West Operational

OData - US East Operational

OData - US Central Operational

OData - Europe West Operational

CCaaS Public Omni Operational

Voice - North America (NA) Operational

Email - North America (NA) Operational

Chat - North America (NA) Operational

Messaging - North America (NA) Operational

Voice - South America (SA) Operational

Email - South America (SA) Operational

Chat - South America (SA) Operational

Messaging - South America (SA) Operational

Voice - Europe (EU) Operational

Email - Europe (EU) Operational

Chat - Europe (EU) Operational

Messaging - Europe (EU) Operational

Voice - United Kingdom (UK) Operational

Email - United Kingdom (UK) Operational

Chat - United Kingdom (UK) Operational

Messaging - United Kingdom (UK) Operational

Voice - AsiaPacific (APAC) Operational

Email - AsiaPacific (APAC) Operational

Chat - AsiaPacific (APAC) Operational

Messaging - AsiaPacific (APAC) Operational

Avaya Social Connections Operational

Facebook Operational

Twitter Operational

Instagram Operational

Core Operational

Admin Portal Operational

Agents/Widgets/Tools Operational

Virtual Agent Operational

SMCC Widget Operational

CX History Operational

Video consultation tool Operational

Recording Operational

Reporting Operational

Invites / Waiting Room Operational

Voice and SMS Operational

Meeting Operational

API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CCaaS Public OMNI - CHG0603278 - Prod-ASE Drop 17 Maintenance Window - Rescheduled May 26, 14:00-20:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
May 17, 07:56 EDT

Update - We will be undergoing scheduled maintenance during this time.
May 17, 07:47 EDT

Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 17 release to Prod-ASE Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

The upgrade mechanism does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
May 12, 11:14 EDT

CCaaS Public OMNI - CHG0603281 - Prod-UK Drop 17 Maintenance Window - Rescheduled May 27, 14:00-20:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
May 17, 07:50 EDT

Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 17 release to Prod-UK Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

The upgrade mechanism does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release
May 12, 11:15 EDT

CCaaS Public OMNI - CHG0603284 - Prod-NA Drop 17 Maintenance Window - Rescheduled May 28, 01:00-07:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
May 17, 07:52 EDT

Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 17 release to Prod-NA Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

The upgrade mechanism does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
May 12, 11:17 EDT

CCaaS Public OMNI - CHG0603285 - Prod-EU Drop 17 Maintenance Window - Rescheduled May 28, 20:30 - May 29, 02:30 EDT

Update - We will be undergoing scheduled maintenance during this time.
May 17, 07:54 EDT

Scheduled - Please be advised of the monthly maintenance window required for CCaaS OMNI Drop 17 release to Prod-EU Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

The upgrade mechanism does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
May 12, 11:19 EDT

CCaaS Public OMNI - CHG0603286 - Prod-SA Drop 17 Maintenance Window - Rescheduled May 29, 04:30-10:30 EDT

Update - We will be undergoing scheduled maintenance during this time.
May 17, 07:55 EDT

Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 17 release to Prod-SA Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

The upgrade mechanism does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
May 12, 11:21 EDT

Past Incidents

May 26, 2022

No incidents reported today.

May 25, 2022

No incidents reported.

May 24, 2022

No incidents reported.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

CCaaS Public OMNI - CHG0603599 - Prod-SA - Urgent Vendor Hot Fix

Completed - The scheduled maintenance has been completed.
May 16, 08:32 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 04:30 EDT

Scheduled - We will be undergoing urgent maintenance on Prod-SA during this time, customers may experience performance issues with our voice features.
May 12, 10:47 EDT

OneCloud™ CCaaS Public - Prod-NA - Service Outage - Agents are experiencing issue with Workspaces

Resolved - Prod-NA Workspaces services are restored for all Agents. This incident is now resolved.
May 16, 06:57 EDT

Monitoring - All Channel Services on Prod-NA are restored and we are closely monitoring the situation.
May 16, 05:08 EDT

Identified - The issue has been identified and a fix is being implemented.
May 16, 04:57 EDT

Update - We are continuing to investigate the issue
May 16, 04:28 EDT

Investigating - All Channels on Prod-NA workspaces are currently failing to process engagements for Agents. We are currently investigating the issue.
May 16, 03:20 EDT

May 15, 2022

CCaaS Public OMNI - CHG0603597 - Prod-EU - Urgent Vendor Hot Fix

Completed - The scheduled maintenance has been completed.
May 15, 00:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 20:31 EDT

Scheduled - We will be undergoing urgent maintenance on Prod-EU during this time, customers may experience performance issues with our voice features.
May 12, 10:44 EDT

May 14, 2022

CCaaS Public OMNI - CHG0603595 - Prod-NA - Urgent Vendor Hot Fix

Completed - The scheduled maintenance has been completed.
May 14, 05:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 01:01 EDT

Scheduled - We will be undergoing urgent maintenance on Prod-NA during this time, customers may experience performance issues with our voice features.
May 12, 10:43 EDT

May 13, 2022

CCaaS Public OMNI - CHG0603593 - Prod-UK - Urgent Vendor Hot Fix

Completed - The scheduled maintenance has been completed.
May 13, 18:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 14:01 EDT

Scheduled - We will be undergoing urgent maintenance on Prod-UK. Customers may experience degraded performance with our voice features during this time.
May 12, 10:41 EDT

May 12, 2022

CCaaS Public OMNI - CHG0603582 - Prod-ASE - Urgent Vendor Hot Fix

Completed - The scheduled maintenance has been completed.
May 12, 18:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 14:00 EDT

Scheduled - We will be undergoing urgent maintenance on Prod-ASE. Customers may experience degraded performance with our voice features during this time.
May 12, 10:38 EDT