Centered Block of Text
Prod-UK : Ongoing instability with AXP Customer Journey
Update - We are currently experiencing technical difficulties with the service responsible for processing customer journey data. This is due to an issue with one of our infrastructure partners.

Our team is working closely with the provider to resolve this as quickly as possible.
Mar 03, 2026 - 06:43 EST
Identified - a fix and testing is in progress. The next update expected at 1pm GMT.
Feb 26, 2026 - 21:00 EST
Investigating - We are currently investigating this issue.
Feb 26, 2026 - 19:07 EST
Avaya Experience Platform Public (AXP Public) Degraded Performance
Voice - North America (NA) Operational
Email - North America (NA) Operational
Chat - North America (NA) Operational
Messaging - North America (NA) Operational
Analytics - North America (NA) Operational
Social Connections - North America (NA) Operational
API Access - North America (NA) Operational
Preview Dialing - North America (NA) Operational
Voice - Europe (EU) Operational
Email - Europe (EU) Operational
Chat - Europe (EU) Operational
Messaging - Europe (EU) Operational
Analytics - Europe (EU) Operational
Social Connections - Europe (EU) Operational
API Access - Europe (EU) Operational
Preview Dialing - Europe (EU) Operational
Voice - United Kingdom (UK) Degraded Performance
Email - United Kingdom (UK) Degraded Performance
Chat - United Kingdom (UK) Degraded Performance
Messaging - United Kingdom (UK) Degraded Performance
Analytics - United Kingdom (UK) Degraded Performance
Social Connections - United Kingdom (UK) Degraded Performance
API Access - United Kingdom (UK) Degraded Performance
Preview Dialing - United Kingdom (UK) Degraded Performance
Voice - AsiaPacific (APAC) Operational
Email - AsiaPacific (APAC) Operational
Chat - AsiaPacific (APAC) Operational
Messaging - AsiaPacific (APAC) Operational
Analytics - Asiapacific (APAC) Operational
Social Connections - AsiaPacific (APAC) Operational
API Access - AsiaPacific (APAC) Operational
Preview Dialing - AsiaPacific (APAC) Operational
Voice - Australia (ANZ) Operational
Email - Australia (ANZ) Operational
Chat - Australia (ANZ) Operational
Messaging - Australia (ANZ) Operational
Analytics - Australia (ANZ) Operational
Social Connections - Australia (ANZ) Operational
API Access - Australia (ANZ) Operational
Voice - Canada (CA) Operational
Email - Canada (CA) Operational
Chat - Canada (CA) Operational
Messaging - Canada (CA) Operational
Analytics - Canada (CA) Operational
API Access - Canada (CA) Operational
Voice - Japan (JP) Operational
Email - Japan (JP) Operational
Chat - Japan (JP) Operational
Messaging - Japan (JP) Operational
Analytics - Japan (JP) Operational
API Access - Japan (JP) Operational
Voice - India (IN) Operational
Email - India (IN) Operational
Chat - India (IN) Operational
Messaging - India (IN) Operational
Analytics - India (IN) Operational
Avaya Experience Platform Private (AXP Private) Operational
AXP Connect - Voice Operational
Communications APIs (CPaaS Voice/API) Operational
REST API Operational
General Infrastructure Operational
Lookups Operational
Dashboard Operational
Voice Operational
Phone Numbers Operational
Transcriptions Operational
Recordings Operational
Communications Messaging (CPaaS Messaging) Operational
Inbound SMS Operational
Inbound MMS Operational
Outbound SMS Operational
Outbound MMS Operational
SIP Trunking Operational
Inbound Calling Operational
Outbound Calling Operational
Media Processing Regions Operational
North America East Operational
North America Northeast Operational
North America West Operational
North America Central Operational
South America East Operational
Asia Southeast Operational
Asia Northeast Operational
Asia South Operational
Europe North Operational
Europe Central Operational
Europe West Operational
Oceania Operational
Asia Operational
Europe Operational
Spaces Operational
Dialing Operational
Messaging Operational
Live Meetings Operational
Media Processing Operational
Sign-In Operational
Mobile App Operational
Email Invites Operational
Calendar Integration Operational
Avaya Meeting Scheduler Operational
Screen share Operational
SMS Operational
Verification call Operational
Avaya Social Connections Operational
Facebook Operational
Twitter Operational
Instagram Operational
Core Operational
Admin Portal Operational
OneCloud Admin Portal Operational
Web portal Operational
US DC connectivity Operational
EU DC Connectivity Operational
Agents/Widgets/Tools Operational
Virtual Agent Operational
SMCC Widget Operational
CX History Operational
Video consultation tool Operational
Recording Operational
Reporting Operational
Invites / Waiting Room Operational
Voice and SMS Operational
Meeting Operational
API Operational
Avaya Cloud Office (ACO) Operational
Calling - Inbound - Americas Operational
Calling - Inbound - EMEA Operational
Calling - Inbound - APAC Operational
Calling - Outbound - Americas Operational
Calling - Outbound - EMEA Operational
Calling - Outbound - APAC Operational
Calling - Call Queue - Americas Operational
Calling - Call Queue - EMEA Operational
Calling - Call Queue - APAC Operational
Phones - Deskphone - Americas Operational
Phones - Deskphone - EMEA Operational
Phones - Deskphone - APAC Operational
Phones - Softphone - Americas Operational
Phones - Softphone - EMEA Operational
Phones - Softphone - APAC Operational
SMS - Inbound - Americas Operational
SMS - Inbound - EMEA Operational
SMS - Inbound - APAC Operational
SMS - Outbound - Americas Operational
SMS - Outbound - EMEA Operational
SMS - Outbound - APAC Operational
Fax - Inbound - Americas Operational
Fax - Inbound - EMEA Operational
Fax - Inbound - APAC Operational
Fax - Outbound - Americas Operational
Fax - Outbound - EMEA Operational
Fax - Outbound - APAC Operational
Meeting - RingCentral Meetings - Americas Operational
Meeting - RingCentral Meetings - EMEA Operational
Meeting - RingCentral Meetings - APAC Operational
Meeting - Avaya Cloud Office Video - Americas Operational
Meeting - Avaya Cloud Office Video - EMEA Operational
Meeting - Avaya Cloud Office Video - APAC Operational
Connect Platform - Americas Operational
Connect Platform - EMEA Operational
Connect Platform - APAC Operational
Service Portal - Americas Operational
Service Portal - EMEA Operational
Service Portal - APAC Operational
Developer Sandbox - Americas Operational
Developer Sandbox - EMEA Operational
Developer Sandbox - APAC Operational
Analytics - Live Reports - Americas Operational
Analytics - Live Reports - EMEA Operational
Analytics - Live Reports - APAC Operational
Analytics - Analytics Portal - Americas Operational
Analytics - Analytics Portal - EMEA Operational
Analytics - Analytics Portal - APAC Operational
Avaya API Gateway Operational
Asia Pacific (APAC) Operational
Australia (ANZ) Operational
Europe (EU) Operational
North America (NA) Operational
South America (SA) Operational
United Kingdom (UK) Operational
Canada (CA) Operational
IP Office Operational
Avaya Subscription - NA1 Operational
Avaya Subscription - NA2 Operational
Avaya Subscription - EU1 - v2 Operational
Avaya Subscription - EU2 Operational
Avaya Subscription - UK1 Operational
Avaya Subscription - APAC1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 3, 2026

Unresolved incident: Prod-UK : Ongoing instability with AXP Customer Journey.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026
Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026
AXP Public: Verint outage
Resolved - Issue has been resolved.
Feb 20, 13:47 EST
Monitoring - The patch has been rolled back by the vendor. We are currently monitoring the system and will share further updates as needed
Feb 20, 03:32 EST
Investigating - It is Impacting AXP Public customers in Prod-NA
Feb 19, 12:28 EST
Feb 19, 2026
Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage