Avaya will be implementing a production control freeze period beginning Thursday, December 18th 2025 and ending Sunday, January 4th 2026. During this period no feature or tenant capabilities will be added; however, emergency service resolution will continue.
Get email notifications whenever Avaya Cloud Products creates, updates or resolves an incident.
Get text message notifications whenever Avaya Cloud Products creates or resolves an incident.
Get incident updates and maintenance status messages in Slack.
Resolved -
The incident has been resolved and services are operating normally. Avaya will continue to monitor the situatio.
Dec 8, 11:30 EST
Update -
The issue may be workaround by unassigning the agent from their location within AXP Administration and then reassigning the agent to a default location.
Dec 7, 21:45 EST
Investigating -
We are investigating issue currently
Dec 7, 16:36 EST
Resolved -
This incident has been resolved.
Dec 6, 02:56 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Dec 5, 15:49 EST
Identified -
The issue has been identified.
Dec 5, 13:38 EST
Investigating -
We are currently investigating an issue where agents are unable to log in to the AXP Workspaces in the Prod-UK environment.
Dec 5, 12:51 EST
Resolved -
This incident has been resolved.
Dec 2, 13:32 EST
Identified -
We have identified a critical issue in pre-General Availability (GA) builds of Chrome/Chromium version 143 (Beta, Dev, and Canary channels). These unreleased versions introduce severe voice-path latency, including noticeable delays and echo during use of our service.
These browser builds are not stable and are not supported for production use.
Action Required: - Please ensure you are using a stable, fully released version of Chrome/Chromium — version 142 or earlier.
Note: - There is no impact to stable, GA versions of Chrome/Chromium. If you are already on a stable release, no action is needed, and you can continue using the service without concern.
Nov 26, 15:39 EST