Avaya OneCloud Status

SECURITY ADVISORY

AVAYA Cloud is aware of the Spring4Shell vulnerability and has taken immediate steps to neutralize the risk.

Our Security Ops team has implemented mitigation and isolation across our Cloud Solutions for any exploit attempts of this CVE at Cloud Edge & Web Application Firewall (WAF).

Avaya CloudOps will continue to track this vulnerability and monitor the situation. Avaya will adjust our mitigation efforts if necessary as the situation evolves. We will provide status updates on a regular basis on this status page.

CCaaS Public OMNI - CHG0692367 - Prod-EU (Europe/Middle East/Africa (EMEA) Data Centre) - Drop 31 Maintenance Window

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 03, 2022 - 19:31 EST

Update - Release notes for Drop 31 is available at - https://download.avaya.com/css/public/documents/101084198

Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 31 release to Prod-EU Environment (Europe/Middle East/Africa (EMEA) Data Centre), which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

This planned maintenance does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.

CPaaS Messaging Operational

Inbound SMS Operational

Inbound MMS Operational

Outbound SMS Operational

Outbound MMS Operational

CPaaS Voice/API Operational

REST API Operational

General Infrastructure Operational

Lookups Operational

Dashboard Operational

Voice Operational

Phone Numbers Operational

Transcriptions Operational

Recordings Operational

SIP Trunking Operational

Inbound Calling Operational

Outbound Calling Operational

Media Processing Regions Operational

North America East Operational

North America Northeast Operational

North America West Operational

North America Central Operational

South America East Operational

Asia Southeast Operational

Asia Northeast Operational

Asia South Operational

Europe North Operational

Europe Central Operational

Europe West Operational

Oceania Operational

Asia Operational

Europe Operational

Spaces Operational

Dialing Operational

Messaging Operational

Live Meetings Operational

Media Processing Operational

Sign-In Operational

Mobile App Operational

Email Invites Operational

Calendar Integration Operational

Avaya Meeting Scheduler Operational

Screen share Operational

OneCloud Admin Portal Operational

Web portal Operational

US DC connectivity Operational

EU DC Connectivity Operational

CCaaS Public Omni Under Maintenance

Voice - North America (NA) Operational

Email - North America (NA) Operational

Chat - North America (NA) Operational

Messaging - North America (NA) Operational

Voice - South America (SA) Operational

Email - South America (SA) Operational

Chat - South America (SA) Operational

Messaging - South America (SA) Operational

Voice - Europe (EU) Under Maintenance

Email - Europe (EU) Under Maintenance

Chat - Europe (EU) Under Maintenance

Messaging - Europe (EU) Under Maintenance

Voice - United Kingdom (UK) Operational

Email - United Kingdom (UK) Operational

Chat - United Kingdom (UK) Operational

Messaging - United Kingdom (UK) Operational

Voice - AsiaPacific (APAC) Operational

Email - AsiaPacific (APAC) Operational

Chat - AsiaPacific (APAC) Operational

Messaging - AsiaPacific (APAC) Operational

Avaya Social Connections Operational

Facebook Operational

Twitter Operational

Instagram Operational

Core Operational

Admin Portal Operational

Agents/Widgets/Tools Operational

Virtual Agent Operational

SMCC Widget Operational

CX History Operational

Video consultation tool Operational

Recording Operational

Reporting Operational

Invites / Waiting Room Operational

Voice and SMS Operational

Meeting Operational

API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CCaaS Public OMNI - CHG0692369 - Prod-SA (South America Data Centre) - Drop 31 Maintenance Window Dec 4, 2022 03:30-10:30 EST

Update - Release notes for Drop 31 is available at - https://download.avaya.com/css/public/documents/101084198
Nov 30, 2022 - 06:00 EST

Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 31 release to Prod-SA Environment (South America Data Centre), which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

This planned maintenance does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Nov 27, 2022 - 15:59 EST

Past Incidents

Dec 4, 2022

No incidents reported today.

Dec 3, 2022

CCaaS Public OMNI - CHG0692366 - Prod-NA (North America Data Centre) - Drop 31 Maintenance Window

Completed - The scheduled maintenance has been completed.
Dec 3, 07:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 00:00 EST

Update - Release notes for Drop 31 is available at - https://download.avaya.com/css/public/documents/101084198
Nov 30, 05:59 EST

Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 31 release to Prod-NA Environment (North America Data Centre), which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

This planned maintenance does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Nov 27, 15:54 EST

Dec 2, 2022

CCaaS Public OMNI - CHG0692365 - Prod-UK (United Kingdom Data Centre) - Drop 31 Maintenance Window

Completed - The scheduled maintenance has been completed.
Dec 2, 20:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 13:30 EST

Update - Release notes for Drop 31 is available at - https://download.avaya.com/css/public/documents/101084198
Nov 30, 05:59 EST

Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 31 release to Prod-UK Environment (United Kingdom Data Centre), which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

This planned maintenance does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Nov 27, 15:52 EST

Dec 1, 2022

CCaaS Public OMNI - CHG0692347 - Prod-ASE (Singapore/Asia Pacific regional Data Centre) - Drop 31 Maintenance Window

Completed - The scheduled maintenance has been completed.
Dec 1, 20:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 13:00 EST

Update - Release notes for Drop 31 is available at - https://download.avaya.com/css/public/documents/101084198
Nov 30, 05:58 EST

Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 31 release to Prod-ASE Environment (Singapore/Asia Pacific regional Data Centre), which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

This planned maintenance does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Nov 27, 15:48 EST

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

CCaaS Public OMNI - CHG0688320 - Prod-SA (South America Data Centre) - Drop 30 Maintenance Window

Completed - The scheduled maintenance has been completed.
Nov 20, 09:32 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 03:30 EST

Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 30 release to Prod-SA Environment (South America Data Centre), which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

This planned maintenance does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.
Nov 13, 13:05 EST

CCaaS Public OMNI - CHG0688319 - Prod-EU (Europe/Middle East/Africa (EMEA) Data Centre) - Drop 30 Maintenance Window

Completed - The scheduled maintenance has been completed.
Nov 20, 01:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 19:30 EST

Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 30 release to Prod-EU Environment (Europe/Middle East/Africa (EMEA) Data Centre), which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

This planned maintenance does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.
Nov 13, 13:03 EST