All Systems Operational
Avaya Experience Platform (AXP) ? Operational
Voice - North America (NA) Operational
Email - North America (NA) Operational
Chat - North America (NA) Operational
Messaging - North America (NA) Operational
Analytics - North America (NA) Operational
Social Connections - North America (NA) ? Operational
API Access - North America (NA) Operational
Preview Dialing - North America (NA) Operational
Voice - South America (SA) Operational
Email - South America (SA) Operational
Chat - South America (SA) Operational
Messaging - South America (SA) Operational
Analytics - South America (SA) Operational
Social Connections - South America (SA) ? Operational
API Access - South America (SA) Operational
Preview Dialing - South America (SA) Operational
Voice - Europe (EU) Operational
Email - Europe (EU) Operational
Chat - Europe (EU) Operational
Messaging - Europe (EU) Operational
Analytics - Europe (EU) Operational
Social Connections - Europe (EU) ? Operational
API Access - Europe (EU) Operational
Preview Dialing - Europe (EU) Operational
Voice - United Kingdom (UK) Operational
Email - United Kingdom (UK) Operational
Chat - United Kingdom (UK) Operational
Messaging - United Kingdom (UK) Operational
Analytics - United Kingdom (UK) Operational
Social Connections - United Kingdom (UK) ? Operational
API Access - United Kingdom (UK) Operational
Preview Dialing - United Kingdom (UK) Operational
Voice - AsiaPacific (APAC) Operational
Email - AsiaPacific (APAC) Operational
Chat - AsiaPacific (APAC) Operational
Messaging - AsiaPacific (APAC) Operational
Analytics - Asiapacific (APAC) Operational
Social Connections - AsiaPacific (APAC) ? Operational
API Access - AsiaPacific (APAC) Operational
Preview Dialing - AsiaPacific (APAC) Operational
Voice - Australia (ANZ) Operational
Email - Australia (ANZ) Operational
Chat - Australia (ANZ) Operational
Messaging - Australia (ANZ) Operational
Analytics - Australia (ANZ) Operational
Social Connections - Australia (ANZ) ? Operational
API Access - Australia (ANZ) Operational
Voice - Canada (CA) Operational
Email - Canada (CA) Operational
Chat - Canada (CA) Operational
Messaging - Canada (CA) Operational
Analytics - Canada (CA) Operational
API Access - Canada (CA) Operational
Voice - Japan (JP) Operational
Email - Japan (JP) Operational
Chat - Japan (JP) Operational
Messaging - Japan (JP) Operational
Analytics - Japan (JP) Operational
API Access - Japan (JP) Operational
Voice - India (IN) Operational
Email - India (IN) Operational
Chat - India (IN) Operational
Messaging - India (IN) Operational
Analytics - India (IN) Operational
Social Connections - India (IN) Operational
API Access - India (IN) Operational
Avaya Enterprise Cloud (AEC) Operational
Avaya Enterprise Cloud - Voice Operational
Communications APIs (CPaaS Voice/API) ? Operational
REST API Operational
General Infrastructure Operational
Lookups ? Operational
Dashboard ? Operational
Voice Operational
Phone Numbers ? Operational
Transcriptions ? Operational
Recordings Operational
Communications Messaging (CPaaS Messaging) ? Operational
Inbound SMS ? Operational
Inbound MMS ? Operational
Outbound SMS ? Operational
Outbound MMS ? Operational
SIP Trunking ? Operational
Inbound Calling ? Operational
Outbound Calling ? Operational
Media Processing Regions ? Operational
North America East ? Operational
North America Northeast Operational
North America West ? Operational
North America Central ? Operational
South America East Operational
Asia Southeast ? Operational
Asia Northeast Operational
Asia South ? Operational
Europe North Operational
Europe Central ? Operational
Europe West ? Operational
Oceania Operational
Asia Operational
Europe Operational
Spaces ? Operational
Dialing Operational
Messaging Operational
Live Meetings Operational
Media Processing ? Operational
Sign-In Operational
Mobile App Operational
Email Invites Operational
Calendar Integration Operational
Avaya Meeting Scheduler ? Operational
Screen share Operational
SMS Operational
Verification call ? Operational
Avaya Social Connections ? Operational
Facebook Operational
Twitter Operational
Instagram Operational
Core Operational
Admin Portal Operational
OneCloud Admin Portal ? Operational
Web portal ? Operational
US DC connectivity ? Operational
EU DC Connectivity ? Operational
Agents/Widgets/Tools ? Operational
Virtual Agent ? Operational
SMCC Widget ? Operational
CX History ? Operational
Video consultation tool Operational
Recording Operational
Reporting Operational
Invites / Waiting Room Operational
Voice and SMS Operational
Meeting Operational
API Operational
Avaya Cloud Office (ACO) Operational
Calling - Inbound - Americas ? Operational
Calling - Inbound - EMEA ? Operational
Calling - Inbound - APAC ? Operational
Calling - Outbound - Americas ? Operational
Calling - Outbound - EMEA Operational
Calling - Outbound - APAC Operational
Calling - Call Queue - Americas Operational
Calling - Call Queue - EMEA Operational
Calling - Call Queue - APAC Operational
Phones - Deskphone - Americas Operational
Phones - Deskphone - EMEA Operational
Phones - Deskphone - APAC Operational
Phones - Softphone - Americas Operational
Phones - Softphone - EMEA Operational
Phones - Softphone - APAC Operational
SMS - Inbound - Americas Operational
SMS - Inbound - EMEA Operational
SMS - Inbound - APAC Operational
SMS - Outbound - Americas Operational
SMS - Outbound - EMEA Operational
SMS - Outbound - APAC Operational
Fax - Inbound - Americas Operational
Fax - Inbound - EMEA Operational
Fax - Inbound - APAC Operational
Fax - Outbound - Americas Operational
Fax - Outbound - EMEA Operational
Fax - Outbound - APAC Operational
Meeting - RingCentral Meetings - Americas Operational
Meeting - RingCentral Meetings - EMEA Operational
Meeting - RingCentral Meetings - APAC Operational
Meeting - Avaya Cloud Office Video - Americas Operational
Meeting - Avaya Cloud Office Video - EMEA Operational
Meeting - Avaya Cloud Office Video - APAC Operational
Connect Platform - Americas Operational
Connect Platform - EMEA Operational
Connect Platform - APAC Operational
Service Portal - Americas Operational
Service Portal - EMEA Operational
Service Portal - APAC Operational
Developer Sandbox - Americas Operational
Developer Sandbox - EMEA Operational
Developer Sandbox - APAC Operational
Analytics - Live Reports - Americas Operational
Analytics - Live Reports - EMEA Operational
Analytics - Live Reports - APAC Operational
Analytics - Analytics Portal - Americas Operational
Analytics - Analytics Portal - EMEA Operational
Analytics - Analytics Portal - APAC Operational
Avaya API Gateway Operational
Asia Pacific (APAC) Operational
Australia (ANZ) Operational
Europe (EU) Operational
North America (NA) Operational
South America (SA) Operational
United Kingdom (UK) Operational
Canada (CA) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 24, 2025

No incidents reported today.

Jan 23, 2025

No incidents reported.

Jan 22, 2025
Avaya Experience Platform - SERVICE OUTAGE- Singapore/Asia Pacific regional Data Centre - Redis cache unavailable
Resolved - This incident has been resolved.
Jan 22, 23:32 EST
Investigating - We are currently investigating this issue.
Jan 22, 17:03 EST
Please be advised of this planned maintenance activity for Avaya Experience Platform to Prod-ASE Environment (Asia Pacific Data Centre)
Completed - The scheduled maintenance has been completed.
Jan 22, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 14:00 EST
Scheduled - As part of our ongoing commitment to performance, reliability and security, we are doing this essential maintenance update to our Cloud infrastructure with our vendor.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice and Analytics. There is no impact to service.
Jan 21, 14:42 EST
Avaya Experience Platform - INCIDENT - North America (NA) Data Centre - Agent Hold/Unhold currently unavailable
Resolved - This incident has been resolved.
Jan 22, 14:46 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 22, 14:16 EST
Avaya Experience Platform - Service Outage - Prod-EU (Europe/Middle East/Africa (EMEA) Data Centre) - Agents are unable to access Workspaces
Resolved - This incident has been resolved.
Jan 22, 09:51 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 22, 09:43 EST
Investigating - Workspaces is currently unavailable to users on Prod-EU (Europe/Middle East/Africa (EMEA) Data Centre). We are currently investigating the issue.
Jan 22, 09:09 EST
Jan 21, 2025
Please be advised of this planned maintenance Activity for Avaya Experience Platform to Prod-ASE Environment (Asif Pacific Data Centre).
Completed - The scheduled maintenance has been completed.
Jan 21, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 14:00 EST
Scheduled - As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance updates to our Cloud infrastructure.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice . However, Historical Reporting in Analytics will not update with new data during the upgrade, but reports will be active with old data. Once the maintenance is complete, all reporting data will catch up and be accurately reflected
Jan 21, 09:36 EST
Jan 20, 2025
Please be advised of this planned maintenance Activity for Avaya Experience Platform to Prod-ASE Environment (Asif Pacific Data Centre).
Completed - The scheduled maintenance has been completed.
Jan 20, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 14:00 EST
Scheduled - As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance updates to our Cloud infrastructure.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice . However, Historical Reporting in Analytics will not update with new data during the upgrade, but reports will be active with old data. Once the maintenance is complete, all reporting data will catch up and be accurately reflected
Jan 20, 01:43 EST
Please be advised of this planned maintenance Activity for Avaya Experience Platform to Prod-SA Environment (South America Data Centre).
Completed - The scheduled maintenance has been completed.
Jan 20, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 02:00 EST
Scheduled - As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance updates to our Cloud infrastructure.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice and Analytics. There is no impact to service.
Jan 17, 06:48 EST
Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025
Please be advised of this planned maintenance Activity for Avaya Experience Platform to Prod-SA Environment (South America Data Centre).
Completed - The scheduled maintenance has been completed.
Jan 17, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 23:00 EST
Scheduled - As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance updates to our Cloud infrastructure.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice . However, Historical Reporting in Analytics will not update with new data during the upgrade, but reports will be active with old data. Once the maintenance is complete, all reporting data will catch up and be accurately reflected
Jan 16, 05:08 EST
Jan 16, 2025
Jan 15, 2025
Please be advised of this planned maintenance Activity for Avaya Experience Platform to Prod-UK Environment (UK Data Centre).
Completed - The scheduled maintenance has been completed.
Jan 15, 22:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 18:30 EST
Scheduled - As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance updates to our Cloud infrastructure.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice . However, Historical Reporting in Analytics will not update with new data during the upgrade, but reports will be active with old data. Once the maintenance is complete, all reporting data will catch up and be accurately reflected
Jan 15, 06:08 EST
Please be advised of this planned maintenance activity for Avaya Experience Platform to Prod-ASE Environment (Asia Pacific Data Centre)
Completed - The scheduled maintenance has been completed.
Jan 15, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 16:30 EST
Scheduled - As part of our ongoing commitment to performance, reliability and security, we are doing this essential maintenance update to our Cloud infrastructure with our vendor.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice and Analytics. There is no impact to service.
Jan 15, 09:19 EST
Please be advised of this planned maintenance Activity for Avaya Experience Platform to Prod-SA Environment (South America Data Centre).
Completed - The scheduled maintenance has been completed.
Jan 15, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 23:00 EST
Scheduled - As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance updates to our Cloud infrastructure.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice . However, Historical Reporting in Analytics will not update with new data during the upgrade, but reports will be active with old data. Once the maintenance is complete, all reporting data will catch up and be accurately reflected
Jan 14, 04:12 EST
Jan 14, 2025
Please be advised of this planned maintenance Activity for Avaya Experience Platform to Prod-CAC Environment (Canada Data Centre).
Completed - The scheduled maintenance has been completed.
Jan 14, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 00:00 EST
Scheduled - As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance updates to our Cloud infrastructure.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice . However, Historical Reporting in Analytics will not update with new data during the upgrade, but reports will be active with old data. Once the maintenance is complete, all reporting data will catch up and be accurately reflected
Jan 13, 05:01 EST
Jan 13, 2025
Please be advised of this planned maintenance Activity for Avaya Experience Platform to Prod-JPE Environment (Japan Data Centre).
Completed - The scheduled maintenance has been completed.
Jan 13, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 08:00 EST
Scheduled - As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance updates to our Cloud infrastructure.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice . However, Historical Reporting in Analytics will not update with new data during the upgrade, but reports will be active with old data. Once the maintenance is complete, all reporting data will catch up and be accurately reflected
Jan 13, 04:55 EST
Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025
Avaya Experience Platform - INCIDENT - Issue with axp-stateless.azurewebsites.net in REST API Orchestration
Resolved - This incident has been resolved
Jan 10, 06:08 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 10, 04:37 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 9, 10:42 EST
Investigating - Please be advised on this ongoing Incident with axp-stateless.azurewebsite.net Rest API in Orchestration workflow . We are investigating the issue
Please Note that this incident only impact for axp-stateless Rest API, all other orchestration workflow are working as expected
Jan 9, 10:41 EST
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