Avaya OneCloud Status

SECURITY ADVISORY

AVAYA Cloud is aware of the Spring4Shell vulnerability and has taken immediate steps to neutralize the risk.

Our Security Ops team has implemented mitigation and isolation across our Cloud Solutions for any exploit attempts of this CVE at Cloud Edge & Web Application Firewall (WAF).

Avaya CloudOps will continue to track this vulnerability and monitor the situation. Avaya will adjust our mitigation efforts if necessary as the situation evolves. We will provide status updates on a regular basis on this status page.

All Systems Operational

CPaaS Messaging Operational

Inbound SMS Operational

Inbound MMS Operational

Outbound SMS Operational

Outbound MMS Operational

CPaaS Voice/API Operational

REST API Operational

General Infrastructure Operational

Lookups Operational

Dashboard Operational

Voice Operational

Phone Numbers Operational

Transcriptions Operational

Recordings Operational

SIP Trunking Operational

Inbound Calling Operational

Outbound Calling Operational

Media Processing Regions Operational

North America East Operational

North America Northeast Operational

North America West Operational

North America Central Operational

South America East Operational

Asia Southeast Operational

Asia Northeast Operational

Asia South Operational

Europe North Operational

Europe Central Operational

Europe West Operational

Oceania Operational

Asia Operational

Europe Operational

Spaces Operational

Dialing Operational

Messaging Operational

Live Meetings Operational

Media Processing Operational

Sign-In Operational

Mobile App Operational

Email Invites Operational

Calendar Integration Operational

Avaya Meeting Scheduler Operational

Screen share Operational

OneCloud Admin Portal Operational

Web portal Operational

US DC connectivity Operational

EU DC Connectivity Operational

Virtual Agent Studio Operational

UI - US East Operational

UI - US Central Operational

UI - Europe West Operational

API - US East Operational

API - US Central Operational

API - Europe West Operational

EndPoint - US East Operational

EndPoint - US Central Operational

EndPoint - Europe West Operational

WebChat - US East Operational

WebChat - US Central Operational

WebChat - Europe West Operational

OData - US East Operational

OData - US Central Operational

OData - Europe West Operational

CCaaS Public Omni Operational

Voice - North America (NA) Operational

Email - North America (NA) Operational

Chat - North America (NA) Operational

Messaging - North America (NA) Operational

Voice - South America (SA) Operational

Email - South America (SA) Operational

Chat - South America (SA) Operational

Messaging - South America (SA) Operational

Voice - Europe (EU) Operational

Email - Europe (EU) Operational

Chat - Europe (EU) Operational

Messaging - Europe (EU) Operational

Voice - United Kingdom (UK) Operational

Email - United Kingdom (UK) Operational

Chat - United Kingdom (UK) Operational

Messaging - United Kingdom (UK) Operational

Voice - AsiaPacific (APAC) Operational

Email - AsiaPacific (APAC) Operational

Chat - AsiaPacific (APAC) Operational

Messaging - AsiaPacific (APAC) Operational

Avaya Social Connections Operational

Facebook Operational

Twitter Operational

Instagram Operational

Core Operational

Admin Portal Operational

Agents/Widgets/Tools Operational

Virtual Agent Operational

SMCC Widget Operational

CX History Operational

Video consultation tool Operational

Recording Operational

Reporting Operational

Invites / Waiting Room Operational

Voice and SMS Operational

Meeting Operational

API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CCaaS Public OMNI - CHG0669323 - Prod-ASE - Drop 27 Maintenance Window Oct 6, 2022 14:00-20:00 EDT

Please be advised of the monthly maintenance window required for CCaaS Omni Drop 26 release to Prod-ASE Environment (Singapore/Asia Pacific regional Data Centre), which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

This planned maintenance does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Posted on Sep 29, 2022 - 14:30 EDT

CCaaS Public OMNI - CHG0669484 - Prod-UK - Drop 27 Maintenance Window Oct 7, 2022 14:30-20:30 EDT

Please be advised of the monthly maintenance window required for CCaaS Omni Drop 27 release to Prod-UK Environment (United Kingdom Data Centre), which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

This planned maintenance does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Posted on Sep 29, 2022 - 14:34 EDT

CCaaS Public OMNI - CHG0669490 - Prod-NA - Drop 27 Maintenance Window Oct 8, 2022 01:00-07:00 EDT

Please be advised of the monthly maintenance window required for CCaaS Omni Drop 27 release to Prod-NA Environment (North America Data Centre), which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

This planned maintenance does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Posted on Sep 29, 2022 - 14:37 EDT

CCaaS Public OMNI - CHG0669493 - Prod-EU - Drop 27 Maintenance Window Oct 8, 2022 20:30 - Oct 9, 2022 02:30 EDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 29, 2022 - 14:44 EDT

Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 27 release to Prod-EU Environment (Europe/Middle East/ASIA (EMEA) Data Centre), which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

This planned maintenance does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Sep 29, 2022 - 14:40 EDT

CCaaS Public OMNI - CHG0669495 - Prod-SA - Drop 27 Maintenance Window Oct 9, 2022 04:30-10:30 EDT

Please be advised of the monthly maintenance window required for CCaaS Omni Drop 27 release to Prod-SA Environment (South America Data Centre), which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

This planned maintenance does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Posted on Sep 29, 2022 - 14:42 EDT

Past Incidents

Oct 2, 2022

No incidents reported today.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

Unable to login to Video consultant tool

Resolved - The Video consultant tool is fixed .
Sep 28, 16:38 EDT

Investigating - We have a ongoing issue with the application wherein we are not able to login into the VCT application.
We are investigating the issue as this is related to cloud provider.
Sep 28, 14:34 EDT

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

CCaaS Public OMNI - CHG0662621 - Prod-SA Drop 26 Maintenance Window

Completed - The scheduled maintenance has been completed.
Sep 25, 11:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 04:31 EDT

Update - Release Notes for the Drop 26 release is available at - https://download.avaya.com/css/public/documents/101083513
Sep 20, 11:43 EDT

Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 26 release to Prod-SA Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

This planned maintenance does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Sep 14, 15:55 EDT

CCaaS Public OMNI - CHG0662620 - Prod-EU Drop 26 Maintenance Window

Completed - The scheduled maintenance has been completed.
Sep 25, 03:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 20:30 EDT

Update - Release Notes for the Drop 26 release is available at - https://download.avaya.com/css/public/documents/101083513
Sep 20, 11:43 EDT

Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 26 release to Prod-EU Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

This planned maintenance does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Sep 14, 15:51 EDT

Sep 24, 2022

CCaaS Public OMNI - CHG0662617 - Prod-NA Drop 26 Maintenance Window

Completed - The scheduled maintenance has been completed.
Sep 24, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 01:00 EDT

Update - Release Notes for the Drop 26 release is available at - https://download.avaya.com/css/public/documents/101083513
Sep 20, 11:42 EDT

Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 26 release to Prod-NA Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

This planned maintenance does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Sep 14, 15:50 EDT

Sep 23, 2022

CCaaS Public OMNI - CHG0662616 - Prod-UK Drop 26 Maintenance Window

Completed - The scheduled maintenance has been completed.
Sep 23, 21:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 14:30 EDT

Update - Release Notes for the Drop 26 release is available at - https://download.avaya.com/css/public/documents/101083513
Sep 20, 11:42 EDT

Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 26 release to Prod-UK Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

This planned maintenance does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Sep 14, 15:48 EDT

CCaaS Public OMNI - New Feature Announcement - Configure Email mailboxes for Microsoft OAuth2.0 Authentication

Resolved -

We want to notify you of an upcoming New Feature enhancement for Email mailboxes, to configure with Microsoft OAuth2.0 Authentication.

Drop 26 introduces the ability to configure email mailboxes for Microsoft OAuth2.0 Authentication.
When a tenant administrator creates a new email mailbox, on the first connection attempt a pop-up window will appear to sign in to your Microsoft Office 365 account and grant access to Avaya’s CCaaS Application to access the mailbox.

In the case where this is the first time for Azure AD domain to consent access to Avaya CCaaS Application, approval from the Office365 Administrator of the domain will be required (required once per domain), a pop-up dialog will appear to the tenant administrator which includes the required access rights and a submit button to send the request from Microsoft to the IT administrator of their Organization (Office365 administrator) for approval.

In the case of subsequent activities to create a new mailbox or reconnect to the same mailbox, a dialog will appear to sign in to Microsoft office 365 account and grant access to the Avaya’s CCaaS App.

In the case where multiple existing mailboxes with different active directory accounts are changing from Custom (Basic Authentication) to Microsoft OAuth2.0 Authentication then approval for each active directory account is required by the Azure AD administrator.

The Impact of the Office365 administrator not approving this activity will lead to CCaaS not being able to authenticate these mailboxes resulting in email contacts not routing to agents.

Please Note: Microsoft will begin to enforce OAuth2 connectivity from Oct 1st, 2022.

Please find the links below for each of the region's maintenance window.

Prod-ASE Drop 26 Maintenance Window

Prod-UK Drop 26 Maintenance Window

Prod-NA Drop 26 Maintenance Window

Prod-EU Drop 26 Maintenance Window

Prod-SA Drop 26 Maintenance Window

For questions on this planned maintenance or if you need technical assistance, please log a support case through the Avaya OneCare portal and one of our support engineers will reach out to you.

Thank you
Avaya CCaaS Cloud Operations Team

Sep 23, 08:47 EDT

Sep 22, 2022

CCaaS Public OMNI - CHG0662603 - Prod-ASE Drop 26 Maintenance Window

Completed - The scheduled maintenance has been completed.
Sep 22, 21:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 14:00 EDT

Update - Release Notes for the Drop 26 release is available at - https://download.avaya.com/css/public/documents/101083513
Sep 20, 11:41 EDT

Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 26 release to Prod-ASE Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

This planned maintenance does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Sep 14, 15:45 EDT

Video Consultant Tool (VCT) Deployment - Maintenance Window

Completed - This scheduled maintenance has been completed.
Sep 22, 17:25 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 15:30 EDT

Scheduled - Video Consultant Tool (VCT) Deployment - Maintenance Window
Please be advised of the monthly maintenance window required for the Video Consultant Tool (VCT) release to the Production Environment.

For the initial 2 hours of the maintenance window the application will be inaccessible. In the later half hour testing will be carried out and application will be available.

Full release notes will be published with a detailed overview of all items included in this release.
Sep 21, 12:14 EDT

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.