Avaya Cloud Products Status

Avaya Experience Platform™ (AXP) - Apache ActiveMQ Vulnerability

Avaya is closely monitoring an Apache ActiveMQ vulnerability tracked as CVE-2023-46604, released on October 27.

SecOps for Avaya Experience Platform™ (AXP) & Avaya Enterprise Cloud™ (AEC) have actively worked and are working to assess any impacts to the solution.

We have already taken needed in-situ measures to ensure our customers are protected, and we will continue to actively monitor the security vulnerability as it develops.

Avaya customers can expect further Security Advisory notices as we continue to respond to this changing and challenging situation. We encourage you to check back here for more updates.

Further details on CVE-2023-46604 can be found at NIST

[US] CPaaS - Action Required - Network updates for SIP Media

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 2023 - 00:00 EST

Update - Gentle reminder for CPaaS Voice customers: If you are using a firewall for handling RTP packets (media), kindly allow the new subnet 50.114.144.0/21 to your firewall's configuration. Please complete this update before November 30, 2023 to ensure uninterrupted service and media quality. We appreciate your cooperation.
Nov 30, 2023 00:00-01:00 EST

Update -

Update for CPaaS Voice customers: This maintenance notice does not apply to Avaya Experience Platform users or BYOC users.

We are extending the deadline from Nov 10 to Nov 30, 2023 to allow additional time for CPaaS Voice customers to update their firewall configuration.

We made a change to the previously communicated subnet. We’re adding new media IP addresses which are contained inside the subnet 50.114.144.0/21. Since the previously communicated subnet 50.114.146.0/24 is contained inside this new larger subnet we ask for it to be replaced.

After November 30, 2023, the full list of Media subnets will be:

64.16.224.0/19
185.246.41.128/25
103.115.244.128/25
50.114.144.0/21

We appreciate your cooperation. If you have any questions regarding this, please don't hesitate to contact our support team using Avaya OneCare portal.

Thanks
CPaaS team @ AVAYA
Nov 30, 2023 00:00-01:00 EST

Update - Gentle reminder for CPaaS Voice customers: If you are using a firewall for handling RTP packets (media), kindly allow the new subnet 50.114.146.0/24 to your firewall's configuration. Please complete this update before November 10, 2023 to ensure uninterrupted service and media quality. We appreciate your cooperation.
Nov 30, 2023 00:00-01:00 EST

Scheduled -

Dear Voice Customer,

We are informing you of an important update regarding your voice services that require action by November 10, 2023 to ensure uninterrupted service.

Our carrier partner is introducing a new range of network subnet that will be used for handling RTP packets (media). The new subnet is 50.114.146.0/24

After November 10, 2023, the full list of Media subnets will be:

64.16.224.0/19

185.246.41.128/25

103.115.244.128/25

50.114.146.0/24

Action Required:

If you are using a firewall for handling RTP packets (media), kindly allow the new subnet to the firewall's configuration. Please complete this update before November 10, 2023 to ensure uninterrupted service and media quality. We appreciate your cooperation.

If you have any questions regarding this, please don't hesitate to contact our support team using Avaya OneCare portal.

Thanks
CPaaS team @ AVAYA

Nov 30, 2023 00:00-01:00 EST

Avaya Experience Platform (AXP) Operational

Voice - North America (NA) Operational

Email - North America (NA) Operational

Chat - North America (NA) Operational

Messaging - North America (NA) Operational

Analytics - North America (NA) Operational

Voice - South America (SA) Operational

Email - South America (SA) Operational

Chat - South America (SA) Operational

Messaging - South America (SA) Operational

Analytics - South America (SA) Operational

Voice - Europe (EU) Operational

Email - Europe (EU) Operational

Chat - Europe (EU) Operational

Messaging - Europe (EU) Operational

Analytics - Europe (EU) Operational

Voice - United Kingdom (UK) Operational

Email - United Kingdom (UK) Operational

Chat - United Kingdom (UK) Operational

Messaging - United Kingdom (UK) Operational

Analytics - United Kingdom (UK) Operational

Voice - AsiaPacific (APAC) Operational

Email - AsiaPacific (APAC) Operational

Chat - AsiaPacific (APAC) Operational

Messaging - AsiaPacific (APAC) Operational

Analytics - Asiapacific (APAC) Operational

Voice - Australia (ANZ) Operational

Email - Australia (ANZ) Operational

Chat - Australia (ANZ) Operational

Messaging - Australia (ANZ) Operational

Analytics - Australia (ANZ) Operational

Avaya Enterprise Cloud (AEC) Operational

Avaya Enterprise Cloud - Voice Operational

Communications APIs (CPaaS Voice/API) Operational

REST API Operational

General Infrastructure Operational

Lookups Operational

Dashboard Operational

Voice Operational

Phone Numbers Operational

Transcriptions Operational

Recordings Operational

Communications Messaging (CPaaS Messaging) Operational

Inbound SMS Operational

Inbound MMS Operational

Outbound SMS Operational

Outbound MMS Operational

SIP Trunking Operational

Inbound Calling Operational

Outbound Calling Operational

Media Processing Regions Operational

North America East Operational

North America Northeast Operational

North America West Operational

North America Central Operational

South America East Operational

Asia Southeast Operational

Asia Northeast Operational

Asia South Operational

Europe North Operational

Europe Central Operational

Europe West Operational

Oceania Operational

Asia Operational

Europe Operational

Spaces Operational

Dialing Operational

Messaging Operational

Live Meetings Operational

Media Processing Operational

Sign-In Operational

Mobile App Operational

Email Invites Operational

Calendar Integration Operational

Avaya Meeting Scheduler Operational

Screen share Operational

SMS Operational

Verification call Operational

Avaya Social Connections Operational

Facebook Operational

Twitter Operational

Instagram Operational

Core Operational

Admin Portal Operational

OneCloud Admin Portal Operational

Web portal Operational

US DC connectivity Operational

EU DC Connectivity Operational

Agents/Widgets/Tools Operational

Virtual Agent Operational

SMCC Widget Operational

CX History Operational

Video consultation tool Operational

Recording Operational

Reporting Operational

Invites / Waiting Room Operational

Voice and SMS Operational

Meeting Operational

API Operational

Avaya Cloud Office (ACO) Operational

Calling - Inbound - Americas Operational

Calling - Inbound - EMEA Operational

Calling - Inbound - APAC Operational

Calling - Outbound - Americas Operational

Calling - Outbound - EMEA Operational

Calling - Outbound - APAC Operational

Calling - Call Queue - Americas Operational

Calling - Call Queue - EMEA Operational

Calling - Call Queue - APAC Operational

Phones - Deskphone - Americas Operational

Phones - Deskphone - EMEA Operational

Phones - Deskphone - APAC Operational

Phones - Softphone - Americas Operational

Phones - Softphone - EMEA Operational

Phones - Softphone - APAC Operational

SMS - Inbound - Americas Operational

SMS - Inbound - EMEA Operational

SMS - Inbound - APAC Operational

SMS - Outbound - Americas Operational

SMS - Outbound - EMEA Operational

SMS - Outbound - APAC Operational

Fax - Inbound - Americas Operational

Fax - Inbound - EMEA Operational

Fax - Inbound - APAC Operational

Fax - Outbound - Americas Operational

Fax - Outbound - EMEA Operational

Fax - Outbound - APAC Operational

Meeting - RingCentral Meetings - Americas Operational

Meeting - RingCentral Meetings - EMEA Operational

Meeting - RingCentral Meetings - APAC Operational

Meeting - Avaya Cloud Office Video - Americas Operational

Meeting - Avaya Cloud Office Video - EMEA Operational

Meeting - Avaya Cloud Office Video - APAC Operational

Connect Platform - Americas Operational

Connect Platform - EMEA Operational

Connect Platform - APAC Operational

Service Portal - Americas Operational

Service Portal - EMEA Operational

Service Portal - APAC Operational

Developer Sandbox - Americas Operational

Developer Sandbox - EMEA Operational

Developer Sandbox - APAC Operational

Analytics - Live Reports - Americas Operational

Analytics - Live Reports - EMEA Operational

Analytics - Live Reports - APAC Operational

Analytics - Analytics Portal - Americas Operational

Analytics - Analytics Portal - EMEA Operational

Analytics - Analytics Portal - APAC Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Avaya Experience Platform - CHG0827352 - Europe/Middle East/Africa (EMEA) Data Centre - Drop 57 Feature Update Dec 1, 2023 17:30-23:30 EST

Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform, Drop 57 Release to Prod-EU Environment (Europe/Middle East/Africa (EMEA) Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 57 is available HERE
Posted on Nov 24, 2023 - 11:49 EST

Avaya Experience Platform - CHG0827353 - Australia & New Zealand Data Centre - Drop 57 Feature Update Dec 4, 2023 05:00-11:00 EST

Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform, Drop 57 Release to Prod-AUE Environment (Australia & New Zealand Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 57 is available HERE
Posted on Nov 24, 2023 - 11:51 EST

CPaaS monthly release 4.2.2 (Region: EU) - Security and CBSP order processing fixes - CHG0828227 Dec 4, 2023 14:00-17:00 EST

Please be advised of the Monthly Feature update release window for Communications APIs (Former Name - CPaaS) 4.2.2 Release to EU Datacenter, which will cover Security and CBSP order processing fixes. This planned Feature update release does not require any downtime and is expected to be transparent to end users. However, some calls may be impacted for a brief period during maintenance window.
Posted on Nov 30, 2023 - 05:01 EST

CPaaS monthly release 4.2.2 (Region: BR) - Security and CBSP order processing fixes - CHG0827846 Dec 6, 2023 16:00-19:00 EST

Please be advised of the Monthly Feature update release window for Communications APIs (Former Name - CPaaS) 4.2.2 Release to BR Datacenter, which will cover Security and CBSP order processing fixes. This planned Feature update release does not require any downtime and is expected to be transparent to end users. However, some calls may be impacted for a brief period during maintenance window.
Posted on Nov 30, 2023 - 05:08 EST

CPaaS monthly release 4.2.2 (Region: SG) - Security and CBSP order processing fixes - CHG0827849 Dec 11, 2023 11:00-14:00 EST

Please be advised of the Monthly Feature update release window for Communications APIs (Former Name - CPaaS) 4.2.2 Release to SG Datacenter, which will cover Security and CBSP order processing fixes. This planned Feature update release does not require any downtime and is expected to be transparent to end users. However, some calls may be impacted for a brief period during maintenance window.
Posted on Nov 30, 2023 - 04:55 EST

Past Incidents

Dec 1, 2023

No incidents reported today.

Nov 30, 2023

Avaya Experience Platform - CHG0827351 - United Kingdom Data Centre - Drop 57 Feature Update

Completed - The scheduled maintenance has been completed.
Nov 30, 21:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 15:31 EST

Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform, Drop 57 Release to Prod-UK Environment (United Kingdom Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 57 is available HERE
Nov 24, 11:48 EST

Avaya Experience Platform - CHG0827350 - North America Data Centre - Drop 57 Feature Update

Completed - The scheduled maintenance has been completed.
Nov 30, 07:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 01:00 EST

Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform, Drop 57 Release to Prod-NA Environment (North America Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 57 is available HERE
Nov 24, 11:45 EST

Nov 29, 2023

Avaya Experience Platform - CHG0827349 - Singapore/Asia Pacific regional Data Centre - Drop 57 Feature Update

Completed - The scheduled maintenance has been completed.
Nov 29, 19:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 13:01 EST

Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform, Drop 57 Release to Prod-ASE Environment (Singapore/Asia Pacific regional Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 57 is available HERE
Nov 24, 11:44 EST

CPaaS monthly release 4.2.2 (Region: US) - Security and CBSP order processing fixes - CHG0827820

Resolved - Please be advised of the Monthly Feature update release window for Communications APIs (Former Name - CPaaS) 4.2.2 Release to US Datacenter, which will cover Security and CBSP order processing fixes. This planned Feature update release does not require any downtime and is expected to be transparent to end users. However, some calls may be impacted for a brief period during maintenance window.
Nov 29, 12:30 EST

Avaya Experience Platform - CHG0827346 - South America Data Centre - Drop 57 Feature Update

Completed - The scheduled maintenance has been completed.
Nov 29, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 23:00 EST

Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform, Drop 57 Release to Prod-SA Environment (South America Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 57 is available HERE
Nov 24, 11:42 EST

Nov 28, 2023

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

Avaya Experience Platform - CHG0823514 - Singapore/Asia Pacific regional Data Centre - Drop 56 Feature Update - UPDATED

Completed - The scheduled maintenance has been completed.
Nov 22, 19:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 13:00 EST

Update - Please note the changes to the scheduled start Date / Time.
Nov 14, 04:52 EST

Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 56 Release to Prod-ASE Environment (Singapore/Asia Pacific regional Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 56 is available at - https://download.avaya.com/css/public/documents/101087195
Nov 10, 16:50 EST

Nov 21, 2023

No incidents reported.

Nov 20, 2023

Avaya Experience Platform - CHG0823519 - Australia & New Zealand Data Centre - Drop 56 Feature Update

Completed - The scheduled maintenance has been completed.
Nov 20, 11:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 05:03 EST

Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform, Drop 56 Release to Prod-AUE Environment (Australia & New Zealand Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 56 is available at - https://download.avaya.com/css/public/documents/101087195
Nov 10, 17:03 EST

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

Avaya Experience Platform - CHG0823518 - Europe/Middle East/Africa (EMEA) Data Centre - Drop 56 Feature Update

Completed - The scheduled maintenance has been completed.
Nov 17, 23:31 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 17:30 EST

Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 56 Release to Prod-EU Environment (Europe/Middle East/Africa (EMEA) Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 56 is available at - https://download.avaya.com/css/public/documents/101087195
Nov 10, 16:45 EST