Avaya Cloud Products Status

Jan 29, 2023

CHG0716216 - Scheduled GKE Upgrades on ZANG.IO platforms - 1st wave - Jan 28, 29

Completed - The scheduled maintenance has been completed.
Jan 29, 07:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 23:01 EST

Scheduled - The upgrade will be on BYOC, SIP Trunking, and Voice services. Customers will not experience any downtime at this time.
Jan 24, 13:43 EST

Avaya Experience Platform - CHG0715542 - South America Data Centre - Drop 35 Feature Update

Completed - The scheduled maintenance has been completed.
Jan 29, 05:35 EST

Update - Please be advised that following successful completion of planned maintenance, all services of Avaya Experience platform are unlocked to users. Agents will be able to send and receive interactions through voice, e-mail, chat, or messages.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.
Jan 29, 05:16 EST

Update - Please be advised that all services of Avaya Experience Platform are now being locked to users for the next 60 minutes as part of the ongoing planned maintenance. During this period users will be unable to send or receive interactions through voice, e-mail, chat, or messaging channels.

Please ensure all users have logged out of the system.

A follow up communication will be sent when the services are made available again.
Jan 29, 04:16 EST

Update - Please be advised that in 15 minutes all services of Avaya Experience Platform will be locked to users for 60 minutes as part of the ongoing planned maintenance. During this period users will be unable to send or receive interactions through voice, e-mail, chat, or messaging channels.

Please ensure all users log out of the system for this period.
Jan 29, 03:59 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 03:30 EST

Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 35 Release to Prod-SA Environment (South America regional Data Centre), which will cover updates across the product infrastructure.

All Services will be locked to users for 1 hour during the maintenance window. This is expected to start after the initial 45 mins from the Scheduled window start time. During this period, users will be unable to send or receive interaction through Voice, email, chat and messaging channels. After the system is unlocked, all features including administration will be available to customers.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.
Jan 20, 17:03 EST

Jan 28, 2023

Avaya Experience Platform - CHG0715540 - Europe/Middle East/Africa (EMEA) Data Centre - Drop 35 Feature Update

Completed - The scheduled maintenance has been completed.
Jan 28, 22:28 EST

Update - Please be advised that following successful completion of planned maintenance, all services of Avaya Experience platform are unlocked to users. Agents will be able to send and receive interactions through voice, e-mail, chat, or messages.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.
Jan 28, 21:15 EST

Update - Please be advised that all services of Avaya Experience Platform are now being locked to users for the next 60 minutes as part of the ongoing planned maintenance. During this period users will be unable to send or receive interactions through voice, e-mail, chat, or messaging channels.

Please ensure all users have logged out of the system.

A follow up communication will be sent when the services are made available again.
Jan 28, 20:15 EST

Update - Please be advised that in 15 minutes all services of Avaya Experience Platform will be locked to users for 60 minutes as part of the ongoing planned maintenance. During this period users will be unable to send or receive interactions through voice, e-mail, chat, or messaging channels.

Please ensure all users log out of the system for this period.
Jan 28, 20:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 19:30 EST

Update - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 35 Release to Prod-EU Environment (EMEA regional Data Centre), which will cover updates across the product infrastructure.

All Services will be locked to users for 1 hour during the maintenance window. Please ensure all users have logged out of the system. This is expected to start after the initial 45 mins from the Scheduled window start time. During this period, users will be unable to send or receive interaction through Voice, email, chat and messaging channels. After the system is unlocked, all features including administration will be available to customers.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.
Jan 27, 08:49 EST

Update - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 35 Release to Prod-EU Environment (EMEA regional Data Centre), which will cover updates across the product infrastructure.

All Services will be locked to users for 1 hour during the maintenance window. This is expected to start after the initial 45 mins from the Scheduled window start time. During this period, users will be unable to send or receive interaction through Voice, email, chat and messaging channels. After the system is unlocked, all features including administration will be available to customers.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.
Jan 26, 11:43 EST

Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 35 Release to Prod-EU Environment (Europe/Middle East/Africa (EMEA) Data Centre), which will cover updates across the product.

All Services will be unavailable for 1 hour during the maintenance window. This is expected to start after the initial 45 mins from the Scheduled window start time. During this period, users will be unable to send or receive interaction through Voice, email, chat and messaging channels.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.
Jan 20, 17:01 EST

Avaya Experience Platform - CHG0715539 - North America Data Centre - Drop 35 Feature Update

Completed - The scheduled maintenance has been completed.
Jan 28, 03:27 EST

Update - Please be advised that following successful completion of planned maintenance, all services of Avaya Experience platform are unlocked to users. Agents will be able to send and receive interactions through voice, e-mail, chat, or messages.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.
Jan 28, 02:45 EST

Update - Please be advised that all services of Avaya Experience Platform are now being locked to users for the next 60 minutes as part of the ongoing planned maintenance. During this period users will be unable to send or receive interactions through voice, e-mail, chat, or messaging channels.

Please ensure all users have logged out of the system.

A follow up communication will be sent when the services are made available again.
Jan 28, 00:54 EST

Update - Please be advised that in 15 minutes all services of Avaya Experience Platform will be locked to users for 60 minutes as part of the ongoing planned maintenance. During this period users will be unable to send or receive interactions through voice, e-mail, chat, or messaging channels.

Please ensure all users log out of the system for this period.
Jan 28, 00:39 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 00:00 EST

Update - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 35 Release to Prod-NA Environment (North America regional Data Centre), which will cover updates across the product infrastructure.

All Services will be locked to users for 1 hour during the maintenance window. Please ensure all users have logged out of the system. This is expected to start after the initial 45 mins from the Scheduled window start time. During this period, users will be unable to send or receive interaction through Voice, email, chat and messaging channels. After the system is unlocked, all features including administration will be available to customers.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g., reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.
Jan 27, 08:49 EST

Update - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 35 Release to Prod-NA Environment (North America regional Data Centre), which will cover updates across the product infrastructure.

All Services will be locked to users for 1 hour during the maintenance window. This is expected to start after the initial 45 mins from the Scheduled window start time. During this period, users will be unable to send or receive interaction through Voice, email, chat and messaging channels. After the system is unlocked, all features including administration will be available to customers.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.
Jan 26, 11:41 EST

Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 35 Release to Prod-NA Environment (North America Data Centre), which will cover updates across the product.

All Services will be unavailable for 1 hour during the maintenance window. This is expected to start after the initial 45 mins from the Scheduled window start time. During this period, users will be unable to send or receive interaction through Voice, email, chat and messaging channels.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.
Jan 20, 16:59 EST

Jan 27, 2023

Avaya Experience Platform - CHG0715534 - United Kingdom Data Centre - Drop 35 Feature Update

Completed - The scheduled maintenance has been completed.
Jan 27, 15:38 EST

Update - Please be advised that following successful completion of planned maintenance, all services of Avaya Experience platform are unlocked to users. Agents will be able to send and receive interactions through voice, e-mail, chat, or messages.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.
Jan 27, 15:04 EST

Update - Please be advised that all services of Avaya Experience Platform are now being locked to users for the next 60 minutes as part of the ongoing planned maintenance. During this period users will be unable to send or receive interactions through voice, e-mail, chat, or messaging channels.

Please ensure all users have logged out of the system.

A follow up communication will be sent when the services are made available again.
Jan 27, 14:00 EST

Update - Please be advised that in 15 minutes all services of Avaya Experience Platform will be locked to users for 60 minutes as part of the ongoing planned maintenance. During this period users will be unable to send or receive interactions through voice, e-mail, chat, or messaging channels.

Please ensure all users log out of the system for this period.
Jan 27, 13:46 EST

In progress - Please be advised that in 15 minutes all services of Avaya Experience Platform will be locked to users for 60 minutes as part of the ongoing planned maintenance. During this period users will be unable to send or receive interactions through voice, e-mail, chat, or messaging channels.

Please ensure all users log out of the system for this period.
Jan 27, 13:31 EST

Update - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 35 Release to Prod-UK Environment (UK regional Data Centre), which will cover updates across the product infrastructure.

All Services will be locked to users for 1 hour during the maintenance window. Please ensure all users have logged out of the system. This is expected to start after the initial 45 mins from the Scheduled window start time. During this period, users will be unable to send or receive interaction through Voice, email, chat and messaging channels. After the system is unlocked, all features including administration will be available to customers.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.
Jan 27, 08:45 EST

Update - Please be reminded of the Bi-Monthly update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 35 Release to Prod-UK Environment (UK regional Data Centre), which will cover updates across the product infrastructure.

All Services will be locked to users for 1 hour during the maintenance window. This is expected to start after the initial 45 mins from the Scheduled window start time. During this period, users will be unable to send or receive interaction through Voice, email, chat and messaging channels. After the system is unlocked, all features including administration will be available to customers.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.
Jan 26, 11:36 EST

Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 35 Release to Prod-UK Environment (UK regional Data Centre), which will cover updates across the product.

All Services will be unavailable for 1 hour during the maintenance window. This is expected to start after the initial 45 mins from the Scheduled window start time. During this period, users will be unable to send or receive interaction through Voice, email, chat and messaging channels.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.
Jan 20, 16:56 EST

Jan 26, 2023

Avaya Experience Platform - CHG0715016 - Singapore/Asia Pacific regional Data Centre - Drop 35 Feature Update

Completed - The scheduled maintenance has been completed.
Jan 26, 15:22 EST

Update - Please be advised that following successful completion of planned maintenance, all services of Avaya Experience platform are unlocked to users. Agents will be able to send and receive interactions through voice, e-mail, chat, or messages.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.
Jan 26, 14:53 EST

Update - Please be advised that all services of Avaya Experience Platform are now being locked to users for the next 60 minutes, as part of the ongoing planned maintenance.

Please ensure all users have logged out of the system.

During this period users will be unable to send or receive interactions through voice, e-mail, chat, or messaging channels.

A follow up communication will be sent when the services are made available again.
Jan 26, 13:45 EST

Update - Please be advised that in 15 minutes all services of Avaya Experience Platform will be locked for all users for about 60 minutes, as part of the ongoing planned maintenance. During this period users will be unable to send or receive interactions through voice, e-mail, chat, or messaging channels.
Jan 26, 13:27 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 13:00 EST

Update - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 35 Release to Prod-ASE Environment (Singapore/Asia Pacific regional Data Centre), which will cover updates across the product infrastructure.

All Services will be locked to users for 1 hour during the maintenance window. This is expected to start after the initial 45 mins from the Scheduled window start time. During this period, users will be unable to send or receive interaction through Voice, email, chat and messaging channels. After the system is unlocked, all features including administration will be available to customers.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.
Jan 26, 11:20 EST

Update - We will be undergoing scheduled maintenance during this time.
Jan 26, 10:56 EST

Update - Release notes for Drop 35 is available at - https://download.avaya.com/css/public/documents/101084761
Jan 20, 16:53 EST

Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 35 Release to Prod-ASE Environment (Singapore/Asia Pacific regional Data Centre), which will cover updates across the product.

All Services will be unavailable for 1 hour during the maintenance window. This is expected to start after the initial 45 mins from the Scheduled window start time. During this period, users will be unable to send or receive interaction through Voice, email, chat and messaging channels.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.
Jan 20, 16:51 EST

Jan 25, 2023

Avaya Experience Platform - All Regions - Users were facing intermittent issues using workspaces. Users were intermittently unable to clear stuck workcards and log in/log out. The issue was causing impact in waves, peaking approximately every 30 minutes

Resolved - Following Microsoft's rollback of the change to WAN, Avaya Experience Platform remains stable and no new issues have occurred. Following a period of monitoring the Incident is being closed. Avaya will continue to clear stuck work cards for impacted agents by working directly with the agents.
Jan 25, 05:56 EST

Monitoring - Avaya have worked to clear stuck workcards for all identified impacted agents. We will continue to monitor the system and will provide the next update in 30 minutes.
Jan 25, 05:15 EST

Update - Microsoft have identified the likely underlying cause and have taken steps to roll back this update. Avaya are currently clearing stuck workcards for any agents who are currently impacted
Jan 25, 04:55 EST

Update - We are continuing to investigate this issue.
Jan 25, 04:47 EST

Investigating - We are currently investigating this issue.
Jan 25, 04:41 EST

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

Avaya Communications API- CHG0714408 - US Region - SBC Update

Completed - The scheduled maintenance has been completed.
Jan 20, 17:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 16:00 EST

Scheduled - We will be undergoing a maintenance at this time. There will be no customer impact.
Jan 20, 15:46 EST

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023

Avaya Experience Platform - CHG0708745 - South America Data Centre - Drop 34 Feature Update

Completed - The scheduled maintenance has been completed.
Jan 15, 09:31 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 03:30 EST

Update - Release notes for Drop 34 is available at - https://download.avaya.com/css/public/documents/101084545
Jan 9, 14:46 EST

Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 34 Release to Prod-SA Environment (South America Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Jan 5, 11:22 EST

Avaya Experience Platform - CHG0708740 - Europe/Middle East/Africa (EMEA) Data Centre - Drop 34 Feature Update

Completed - The scheduled maintenance has been completed.
Jan 15, 01:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 19:30 EST

Update - Release notes for Drop 34 is available at - https://download.avaya.com/css/public/documents/101084545
Jan 9, 14:46 EST

Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 34 Release to Prod-EU Environment (Europe/Middle East/Africa (EMEA) Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Jan 5, 11:19 EST