SECURITY ADVISORY

AVAYA Cloud is aware of the Spring4Shell vulnerability and has taken immediate steps to neutralize the risk.

Our Security Ops team has implemented mitigation and isolation across our Cloud Solutions for any exploit attempts of this CVE at Cloud Edge & Web Application Firewall (WAF).

Avaya CloudOps will continue to track this vulnerability and monitor the situation. Avaya will adjust our mitigation efforts if necessary as the situation evolves. We will provide status updates on a regular basis on this status page.

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 04:30 EDT
Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 23 release to Prod-SA Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

All Services will be unavailable for 1 hour during the maintenance window. This is expected to start after the initial 30 mins from the Scheduled window. During this time users will be unable to send or receive interaction through Voice, email, chat and messaging channels.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.

CPaaS Messaging ? Operational
Inbound SMS ? Operational
Inbound MMS ? Operational
Outbound SMS ? Operational
Outbound MMS ? Operational
CPaaS Voice/API ? Operational
REST API Operational
General Infrastructure Operational
Lookups ? Operational
Dashboard ? Operational
Voice Operational
Phone Numbers ? Operational
Transcriptions ? Operational
Recordings Operational
SIP Trunking ? Operational
Inbound Calling ? Operational
Outbound Calling ? Operational
Media Processing Regions ? Operational
North America East ? Operational
North America Northeast Operational
North America West ? Operational
North America Central ? Operational
South America East Operational
Asia Southeast ? Operational
Asia Northeast Operational
Asia South ? Operational
Europe North Operational
Europe Central ? Operational
Europe West ? Operational
Oceania Operational
Asia Operational
Europe Operational
Spaces ? Operational
Dialing Operational
Messaging Operational
Live Meetings Operational
Media Processing ? Operational
Sign-In Operational
Mobile App Operational
Email Invites Operational
Calendar Integration Operational
Avaya Meeting Scheduler ? Operational
OneCloud Admin Portal ? Operational
Web portal ? Operational
US DC connectivity ? Operational
EU DC Connectivity ? Operational
Virtual Agent Studio ? Operational
UI - US East ? Operational
UI - US Central ? Operational
UI - Europe West ? Operational
API - US East ? Operational
API - US Central ? Operational
API - Europe West ? Operational
EndPoint - US East ? Operational
EndPoint - US Central ? Operational
EndPoint - Europe West ? Operational
WebChat - US East ? Operational
WebChat - US Central ? Operational
WebChat - Europe West ? Operational
OData - US East ? Operational
OData - US Central ? Operational
OData - Europe West ? Operational
CCaaS Public Omni ? Under Maintenance
Voice - North America (NA) Operational
Email - North America (NA) Operational
Chat - North America (NA) Operational
Messaging - North America (NA) Operational
Voice - South America (SA) Under Maintenance
Email - South America (SA) Under Maintenance
Chat - South America (SA) Under Maintenance
Messaging - South America (SA) Under Maintenance
Voice - Europe (EU) Operational
Email - Europe (EU) Operational
Chat - Europe (EU) Operational
Messaging - Europe (EU) Operational
Voice - United Kingdom (UK) Operational
Email - United Kingdom (UK) Operational
Chat - United Kingdom (UK) Operational
Messaging - United Kingdom (UK) Operational
Voice - AsiaPacific (APAC) Operational
Email - AsiaPacific (APAC) Operational
Chat - AsiaPacific (APAC) Operational
Messaging - AsiaPacific (APAC) Operational
Avaya Social Connections ? Operational
Facebook Operational
Twitter Operational
Instagram Operational
Core Operational
Admin Portal Operational
Agents/Widgets/Tools ? Operational
Virtual Agent ? Operational
SMCC Widget ? Operational
CX History ? Operational
Video consultation tool Operational
Recording Operational
Reporting Operational
Invites / Waiting Room Operational
Voice and SMS Operational
Meeting Operational
API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 14, 2022
Completed - The scheduled maintenance has been completed.
Aug 14, 03:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 20:30 EDT
Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 23 release to Prod-EU Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

All Services will be unavailable for 1 hour during the maintenance window. This is expected to start after the initial 30 mins from the Scheduled window. During this time users will be unable to send or receive interaction through Voice, email, chat and messaging channels.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.

Aug 5, 14:33 EDT
Aug 13, 2022
Completed - The scheduled maintenance has been completed.
Aug 13, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 01:00 EDT
Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 23 release to Prod-NA Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

All Services will be unavailable for 1 hour during the maintenance window. This is expected to start after the initial 30 mins from the Scheduled window. During this time users will be unable to send or receive interaction through Voice, email, chat and messaging channels.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.

Aug 5, 14:32 EDT
Aug 12, 2022
Completed - The scheduled maintenance has been completed.
Aug 12, 21:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 14:30 EDT
Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 23 release to Prod-UK Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

All Services will be unavailable for 1 hour during the maintenance window. This is expected to start after the initial 30 mins from the Scheduled window. During this time users will be unable to send or receive interaction through Voice, Email, Chat and Messaging channels.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.

Aug 5, 14:29 EDT
Aug 11, 2022
Completed - The scheduled maintenance has been completed.
Aug 11, 19:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 12:31 EDT
Update - UPDATED -

Please be advised of the monthly maintenance window required for CCaaS Omni Drop 23 release to Prod-ASE Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

All Services will be unavailable for 1 hour during the maintenance window. This is expected to start after the initial 2 hours from the Scheduled window. During this time users will be unable to send or receive interaction through Voice, email, chat and messaging channels.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.

Aug 11, 07:13 EDT
Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 23 release to Prod-ASE Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

All Services will be unavailable for 1 hour during the maintenance window. This is expected to start after the initial 2 hours from the Scheduled window. During this time users will be unable to send or receive interaction through Voice, email, chat and messaging channels.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.

Aug 5, 14:27 EDT
Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022
Completed - The scheduled maintenance has been completed.
Jul 31, 10:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 04:30 EDT
Update - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 22 release to Prod-SA Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

This planned maintenance does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.

Jul 22, 04:40 EDT
Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 22 release to Prod-SA Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

This planned maintenance does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.

Jul 21, 16:33 EDT
Completed - The scheduled maintenance has been completed.
Jul 31, 02:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 20:30 EDT
Update - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 22 release to Prod-EU Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

This planned maintenance does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.

Jul 22, 04:39 EDT
Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 22 release to Prod-EU Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

This planned maintenance does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.

Jul 21, 16:31 EDT