Avaya Cloud Products Status

All Systems Operational

Avaya Experience Platform (AXP) Operational

Voice - North America (NA) Operational

Email - North America (NA) Operational

Chat - North America (NA) Operational

Messaging - North America (NA) Operational

Analytics - North America (NA) Operational

Social Connections - North America (NA) Operational

API Access - North America (NA) Operational

Voice - South America (SA) Operational

Email - South America (SA) Operational

Chat - South America (SA) Operational

Messaging - South America (SA) Operational

Analytics - South America (SA) Operational

Social Connections - South America (SA) Operational

API Access - South America (SA) Operational

Voice - Europe (EU) Operational

Email - Europe (EU) Operational

Chat - Europe (EU) Operational

Messaging - Europe (EU) Operational

Analytics - Europe (EU) Operational

Social Connections - Europe (EU) Operational

API Access - Europe (EU) Operational

Voice - United Kingdom (UK) Operational

Email - United Kingdom (UK) Operational

Chat - United Kingdom (UK) Operational

Messaging - United Kingdom (UK) Operational

Analytics - United Kingdom (UK) Operational

Social Connections - United Kingdom (UK) Operational

API Access - United Kingdom (UK) Operational

Voice - AsiaPacific (APAC) Operational

Email - AsiaPacific (APAC) Operational

Chat - AsiaPacific (APAC) Operational

Messaging - AsiaPacific (APAC) Operational

Analytics - Asiapacific (APAC) Operational

Social Connections - AsiaPacific (APAC) Operational

API Access - AsiaPacific (APAC) Operational

Voice - Australia (ANZ) Operational

Email - Australia (ANZ) Operational

Chat - Australia (ANZ) Operational

Messaging - Australia (ANZ) Operational

Analytics - Australia (ANZ) Operational

Social Connections - Australia (ANZ) Operational

API Access - Australia (ANZ) Operational

Voice - Canada (CA) Operational

Email - Canada (CA) Operational

Chat - Canada (CA) Operational

Messaging - Canada (CA) Operational

Analytics - Canada (CA) Operational

API Access - Canada (CA) Operational

Voice - Japan (JP) Operational

Email - Japan (JP) Operational

Chat - Japan (JP) Operational

Messaging - Japan (JP) Operational

Analytics - Japan (JP) Operational

API Access - Japan (JP) Operational

Avaya Enterprise Cloud (AEC) Operational

Avaya Enterprise Cloud - Voice Operational

Communications APIs (CPaaS Voice/API) Operational

REST API Operational

General Infrastructure Operational

Lookups Operational

Dashboard Operational

Voice Operational

Phone Numbers Operational

Transcriptions Operational

Recordings Operational

Communications Messaging (CPaaS Messaging) Operational

Inbound SMS Operational

Inbound MMS Operational

Outbound SMS Operational

Outbound MMS Operational

SIP Trunking Operational

Inbound Calling Operational

Outbound Calling Operational

Media Processing Regions Operational

North America East Operational

North America Northeast Operational

North America West Operational

North America Central Operational

South America East Operational

Asia Southeast Operational

Asia Northeast Operational

Asia South Operational

Europe North Operational

Europe Central Operational

Europe West Operational

Oceania Operational

Asia Operational

Europe Operational

Spaces Operational

Dialing Operational

Messaging Operational

Live Meetings Operational

Media Processing Operational

Sign-In Operational

Mobile App Operational

Email Invites Operational

Calendar Integration Operational

Avaya Meeting Scheduler Operational

Screen share Operational

SMS Operational

Verification call Operational

Avaya Social Connections Operational

Facebook Operational

Twitter Operational

Instagram Operational

Core Operational

Admin Portal Operational

OneCloud Admin Portal Operational

Web portal Operational

US DC connectivity Operational

EU DC Connectivity Operational

Agents/Widgets/Tools Operational

Virtual Agent Operational

SMCC Widget Operational

CX History Operational

Video consultation tool Operational

Recording Operational

Reporting Operational

Invites / Waiting Room Operational

Voice and SMS Operational

Meeting Operational

API Operational

Avaya Cloud Office (ACO) Operational

Calling - Inbound - Americas Operational

Calling - Inbound - EMEA Operational

Calling - Inbound - APAC Operational

Calling - Outbound - Americas Operational

Calling - Outbound - EMEA Operational

Calling - Outbound - APAC Operational

Calling - Call Queue - Americas Operational

Calling - Call Queue - EMEA Operational

Calling - Call Queue - APAC Operational

Phones - Deskphone - Americas Operational

Phones - Deskphone - EMEA Operational

Phones - Deskphone - APAC Operational

Phones - Softphone - Americas Operational

Phones - Softphone - EMEA Operational

Phones - Softphone - APAC Operational

SMS - Inbound - Americas Operational

SMS - Inbound - EMEA Operational

SMS - Inbound - APAC Operational

SMS - Outbound - Americas Operational

SMS - Outbound - EMEA Operational

SMS - Outbound - APAC Operational

Fax - Inbound - Americas Operational

Fax - Inbound - EMEA Operational

Fax - Inbound - APAC Operational

Fax - Outbound - Americas Operational

Fax - Outbound - EMEA Operational

Fax - Outbound - APAC Operational

Meeting - RingCentral Meetings - Americas Operational

Meeting - RingCentral Meetings - EMEA Operational

Meeting - RingCentral Meetings - APAC Operational

Meeting - Avaya Cloud Office Video - Americas Operational

Meeting - Avaya Cloud Office Video - EMEA Operational

Meeting - Avaya Cloud Office Video - APAC Operational

Connect Platform - Americas Operational

Connect Platform - EMEA Operational

Connect Platform - APAC Operational

Service Portal - Americas Operational

Service Portal - EMEA Operational

Service Portal - APAC Operational

Developer Sandbox - Americas Operational

Developer Sandbox - EMEA Operational

Developer Sandbox - APAC Operational

Analytics - Live Reports - Americas Operational

Analytics - Live Reports - EMEA Operational

Analytics - Live Reports - APAC Operational

Analytics - Analytics Portal - Americas Operational

Analytics - Analytics Portal - EMEA Operational

Analytics - Analytics Portal - APAC Operational

Avaya API Gateway Operational

Asia Pacific (APAC) Operational

Australia (ANZ) Operational

Europe (EU) Operational

North America (NA) Operational

South America (SA) Operational

United Kingdom (UK) Operational

Canada (CA) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Avaya Experience Platform - CHG0871499 - Emergency Update - South America Data Centre - Mandatory Vendor Platform Maintenance Apr 20, 2024 01:30-02:00 EDT

Please be advised of this Emergency update for Avaya Experience Platform, to Prod-SA Environment (South America Data Centre). This update will occur on backend Cloud Vendor Platform serving Analytics historical reporting feature.

The updates will require a restart of Analytics Historical Reporting services and users may experience intermittent timeouts when accessing Analytics UI during the same. The actual restart will occur at the first half of the window and may take up to 5 mins. After the restart is complete, the Analytics UI will be fully functional and available to users.

This is a mandatory update to the cloud infrastructure and will add more stability to over all product performance. We regret for any inconvenience caused to users due to this activity.
Posted on Apr 19, 2024 - 14:47 EDT

Avaya Experience Platform - CHG0871497 - Emergency Update - North America Data Centre - Mandatory Vendor Platform Maintenance Apr 20, 2024 04:30-05:30 EDT

Please be advised of this Emergency update for Avaya Experience Platform, to Prod-NA Environment (North America Data Centre). This update will occur on backend Cloud Vendor Platform serving Analytics historical reporting feature.

The update will require a restart of Analytics Historical Reporting services and may cause delays to data availability for Analytics Historical Reporting data during the restart activity. The actual restart will occur at the first half of the window and will take between 5 to 10 mins. After the restart is complete, the data will be available to all users as desired.

This is a mandatory update to the cloud platform and we regret for any inconvenience caused to users due to this activity.
Posted on Apr 19, 2024 - 14:09 EDT

Avaya Experience Platform - CHG0871499 - Emergency Update - Australia & New Zealand Data Centre - Mandatory Vendor Platform Maintenance Apr 20, 2024 07:00-07:30 EDT

Please be advised of this Emergency update for Avaya Experience Platform, to Prod-AUE Environment (Australia & New Zealand Data Centre). This update will occur on backend Cloud Vendor Platform serving Analytics historical reporting feature.

The updates will require a restart of Analytics Historical Reporting services and users may experience intermittent timeouts when accessing Analytics UI during the same. The actual restart will occur at the first half of the window and may take up to 5 mins. After the restart is complete, the Analytics UI will be fully functional and available to users.

This is a mandatory update to the cloud infrastructure and will add more stability to over all product performance. We regret for any inconvenience caused to users due to this activity.
Posted on Apr 19, 2024 - 15:01 EDT

Avaya Experience Platform - CHG0871499 - Emergency Update - Singapore/Asia Pacific regional Data Centre - Mandatory Vendor Platform Maintenance Apr 20, 2024 15:00-15:30 EDT

Please be advised of this Emergency update for Avaya Experience Platform, to Prod-ASE Environment (Singapore/Asia Pacific regional Data Centre ). This update will occur on backend Cloud Vendor Platform serving Analytics historical reporting feature.

The updates will require a restart of Analytics Historical Reporting services and users may experience intermittent timeouts when accessing Analytics UI during the same. The actual restart will occur at the first half of the window and may take up to 5 mins. After the restart is complete, the Analytics UI will be fully functional and available to users.

This is a mandatory update to the cloud infrastructure and will add more stability to over all product performance. We regret for any inconvenience caused to users due to this activity.
Posted on Apr 19, 2024 - 14:49 EDT

Avaya Experience Platform - CHG0871499 - Emergency Update - Europe/Middle East/Africa (EMEA) Data Centre - Mandatory Vendor Platform Maintenance Apr 20, 2024 23:00-23:30 EDT

Please be advised of this Emergency update for Avaya Experience Platform, to Prod-EU Environment (Europe/Middle East/Africa (EMEA) Data Centre). This update will occur on backend Cloud Vendor Platform serving Analytics historical reporting feature.

The updates will require a restart of Analytics Historical Reporting services and users may experience intermittent timeouts when accessing Analytics UI during the same. The actual restart will occur at the first half of the window and may take up to 5 mins. After the restart is complete, the Analytics UI will be fully functional and available to users.

This is a mandatory update to the cloud infrastructure and will add more stability to over all product performance. We regret for any inconvenience caused to users due to this activity.
Posted on Apr 19, 2024 - 14:57 EDT

Avaya Experience Platform - CHG0871499 - Emergency Update - United Kingdom Data Centre - Mandatory Vendor Platform Maintenance Apr 21, 2024 00:00-00:30 EDT

Please be advised of this Emergency update for Avaya Experience Platform, to Prod-UK Environment (United Kingdom Data Centre). This update will occur on backend Cloud Vendor Platform serving Analytics historical reporting feature.

The updates will require a restart of Analytics Historical Reporting services and users may experience intermittent timeouts when accessing Analytics UI during the same. The actual restart will occur at the first half of the window and may take up to 5 mins. After the restart is complete, the Analytics UI will be fully functional and available to users.

This is a mandatory update to the cloud infrastructure and will add more stability to over all product performance. We regret for any inconvenience caused to users due to this activity.
Posted on Apr 19, 2024 - 14:54 EDT

Avaya Experience Platform - CHG0871473 - South America Data Centre - Vendor Platform Maintenance Apr 24, 2024 00:00-03:00 EDT

Please be advised of this planned maintenance window for Avaya Experience Platform to Prod-SA Environment (South America Data Centre).

As part of our ongoing commitment to performance, reliability and security, we are performing this Mandatory maintenance update to our Cloud infrastructure with our vendor.

This activity does not require any downtime and is expected to be transparent to end users, however as the update proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the implementation window timeframe. The timing of the implementation window is planned to eliminate degradation as much as possible.
Posted on Apr 19, 2024 - 15:11 EDT

Avaya Experience Platform - CHG0871469 - Singapore/Asia Pacific regional Data Centre - Drop 66 Feature Update Apr 24, 2024 15:00-21:00 EDT

Please be advised of this Feature Update Release window for Avaya Experience Platform, Drop 66 Release to Prod-ASE Environment (Singapore/Asia Pacific regional Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces. This release will also include Mandatory updates to Cloud Platform / Infrastructure.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 66 is available HERE
Posted on Apr 19, 2024 - 14:00 EDT

Avaya Experience Platform - CHG0871479 - North America Data Centre - Vendor Platform Maintenance Apr 25, 2024 02:00-05:00 EDT

Please be advised of this planned maintenance window for Avaya Experience Platform to Prod-NA Environment (North America Data Centre).

As part of our ongoing commitment to performance, reliability and security, we are performing this Mandatory maintenance update to our Cloud infrastructure with our vendor.

This activity does not require any downtime and is expected to be transparent to end users, however as the update proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the implementation window timeframe. The timing of the implementation window is planned to eliminate degradation as much as possible
Posted on Apr 19, 2024 - 15:13 EDT

Avaya Experience Platform - CHG0871481 - United Kingdom Data Centre - Vendor Platform Maintenance - UPDATED Apr 25, 2024 16:30-19:30 EDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 19, 2024 - 15:20 EDT

Scheduled - Please be advised of this planned maintenance window for Avaya Experience Platform to Prod-UK Environment (United Kingdom Data Centre).

As part of our ongoing commitment to performance, reliability and security, we are performing this Mandatory maintenance update to our Cloud infrastructure with our vendor.

This activity does not require any downtime and is expected to be transparent to end users, however as the update proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the implementation window timeframe. The timing of the implementation window is planned to eliminate degradation as much as possible.
Apr 19, 2024 - 15:15 EDT

Avaya Experience Platform - CHG0871485 - Canada Data Centre - Vendor Platform Maintenance Apr 26, 2024 01:00-04:00 EDT

Please be advised of this planned maintenance window for Avaya Experience Platform to Prod-CAC Environment (Canada Data Centre).

As part of our ongoing commitment to performance, reliability and security, we are performing this Mandatory maintenance update to our Cloud infrastructure with our vendor.

This activity does not require any downtime and is expected to be transparent to end users, however as the update proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the implementation window timeframe. The timing of the implementation window is planned to eliminate degradation as much as possible.
Posted on Apr 19, 2024 - 15:18 EDT

Avaya Experience Platform - CHG0871486 - Europe/Middle East/Africa (EMEA) Data Centre - Vendor Platform Maintenance Apr 26, 2024 18:30-21:30 EDT

Please be advised of this planned maintenance window for Avaya Experience Platform to Prod-EU Environment (Europe/Middle East/Africa (EMEA) Data Centre).

As part of our ongoing commitment to performance, reliability and security, we are performing this Mandatory maintenance update to our Cloud infrastructure with our vendor.

This activity does not require any downtime and is expected to be transparent to end users, however as the update proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the implementation window timeframe. The timing of the implementation window is planned to eliminate degradation as much as possible.
Posted on Apr 19, 2024 - 15:22 EDT

Avaya Experience Platform - CHG0871488 - Australia & New Zealand Data Centre - Vendor Platform Maintenance - UPDATED Apr 29, 2024 08:00-11:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 19, 2024 - 15:26 EDT

Scheduled - Please be advised of this planned maintenance window for Avaya Experience Platform to Prod-AUE Environment (Australia & New Zealand Data Centre).

As part of our ongoing commitment to performance, reliability and security, we are performing this Mandatory maintenance update to our Cloud infrastructure with our vendor.

This activity does not require any downtime and is expected to be transparent to end users, however as the update proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the implementation window timeframe. The timing of the implementation window is planned to eliminate degradation as much as possible.
Apr 19, 2024 - 15:24 EDT

Avaya Experience Platform - CHG0871490 - Japan Data Centre - Vendor Platform Maintenance Apr 29, 2024 11:00-14:00 EDT

Please be advised of this planned maintenance window for Avaya Experience Platform to Prod-JPE Environment (Japan Data Centre).

As part of our ongoing commitment to performance, reliability and security, we are performing this Mandatory maintenance update to our Cloud infrastructure with our vendor.

This activity does not require any downtime and is expected to be transparent to end users, however as the update proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the implementation window timeframe. The timing of the implementation window is planned to eliminate degradation as much as possible.
Posted on Apr 19, 2024 - 15:29 EDT

Past Incidents

Apr 19, 2024

Avaya Experience Platform - CHG0868376 - Japan Data Centre - Drop 66 Feature Update - UPDATED

Completed - The scheduled maintenance has been completed.
Apr 19, 15:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 09:00 EDT

Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform, Drop 66 Release to Prod-JPE Environment (Japan Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 66 is available HERE
Apr 9, 15:15 EDT

Avaya Experience Platform - CHG0868374 - Australia & New Zealand Data Centre - Drop 66 Feature Update - UPDATED

Completed - The scheduled maintenance has been completed.
Apr 19, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 08:00 EDT

Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform, Drop 66 Release to Prod-AUE Environment (Australia & New Zealand Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 66 is available HERE
Apr 9, 15:13 EDT

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

Avaya Experience Platform - Emergency Update - North America Data Centre - Mandatory Vendor Platform Maintenance

Completed - The scheduled maintenance has been completed.
Apr 13, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 05:00 EDT

Scheduled - Please be advised of this Emergency update for Avaya Experience Platform, to Prod-NA Environment (North America Data Centre). This update will occur on backend Cloud Vendor Platform serving Analytics historical reporting feature.

The update will require a restart of Analytics Historical Reporting services and may cause delays to data availability for Analytics Historical Reporting data during the restart activity. The actual restart will occur at the first half of the window and will take between 5 to 10 mins. After the restart is complete, the data will be available to all users as desired.

This is a mandatory update to the cloud platform and we regret for any inconvenience caused to users due to this activity.
Apr 13, 04:49 EDT

Avaya Experience Platform - CHG0868373 - Europe/Middle East/Africa (EMEA) Data Centre - Drop 66 Feature Update

Completed - The scheduled maintenance has been completed.
Apr 13, 00:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 18:30 EDT

Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform, Drop 66 Release to Prod-EU Environment (Europe/Middle East/Africa (EMEA) Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 66 is available HERE
Apr 9, 15:11 EDT

Apr 12, 2024

Avaya Experience Platform - INCIDENT - North America (NA) Data Centre - Analytics - Delay in Historical Reporting Data Availability

Resolved - Please be informed on this Incident with North America (NA) Data Centre. Earlier there was a delay in Historical Reporting data availability. The underlying cause for the issue was identified and Analytics Historical reporting services were restored. Currently, Historical reporting data is available to all user as desired and the issue is now resolved.

Please note that this incident didn't cause any data loss to users, however, there was a significant delay in data availability through out the incident until the resolution.

We regret for any inconvenience caused.
Apr 12, 13:00 EDT

Avaya Experience Platform - CHG0868371 - Canada Data Centre - Drop 66 Feature Update

Completed - The scheduled maintenance has been completed.
Apr 12, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 01:00 EDT

Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform, Drop 66 Release to Prod-CAC Environment (Canada Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 66 is available HERE
Apr 9, 15:10 EDT

Apr 11, 2024

Avaya Experience Platform - CHG0868311 - United Kingdom Data Centre - Drop 66 Feature Update

Completed - The scheduled maintenance has been completed.
Apr 11, 22:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 16:30 EDT

Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform, Drop 66 Release to Prod-UK Environment (United Kingdom Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 66 is available HERE
Apr 9, 15:08 EDT

Avaya Experience Platform - CHG0868309 - North America Data Centre - Drop 66 Feature Update

Completed - The scheduled maintenance has been completed.
Apr 11, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 02:00 EDT

Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform, Drop 66 Release to Prod-NA Environment (North America Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 66 is available HERE
Apr 9, 12:52 EDT

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

DEFERRED - Avaya Experience Platform - CHG0865449 - Japan Data Centre - Drop 66 Feature Update

Completed - Please be advised that this upgrade activity is deferred.

Drop 66 will be rescheduled. A new notification with the new date and time will be published at a later date.
Apr 5, 12:21 EDT

DEFERRED - Avaya Experience Platform - CHG0865448 - Australia & New Zealand Data Centre - Drop 66 Feature Update

DEFERRED - Avaya Experience Platform - CHG0865446 - Europe/Middle East/Africa (EMEA) Data Centre - Drop 66 Feature Update