Avaya Cloud Products Status

All Systems Operational

Avaya Experience Platform (AXP)

Operational

Voice - North America (NA) Operational

Email - North America (NA) Operational

Chat - North America (NA) Operational

Messaging - North America (NA) Operational

Analytics - North America (NA) Operational

Voice - South America (SA) Operational

Email - South America (SA) Operational

Chat - South America (SA) Operational

Messaging - South America (SA) Operational

Analytics - South America (SA) Operational

Voice - Europe (EU) Operational

Email - Europe (EU) Operational

Chat - Europe (EU) Operational

Messaging - Europe (EU) Operational

Analytics - Europe (EU) Operational

Voice - United Kingdom (UK) Operational

Email - United Kingdom (UK) Operational

Chat - United Kingdom (UK) Operational

Messaging - United Kingdom (UK) Operational

Analytics - United Kingdom (UK) Operational

Voice - AsiaPacific (APAC) Operational

Email - AsiaPacific (APAC) Operational

Chat - AsiaPacific (APAC) Operational

Messaging - AsiaPacific (APAC) Operational

Analytics - Asiapacific (APAC) Operational

Email - Australia (ANZ) Operational

Chat - Australia (ANZ) Operational

Messaging - Australia (ANZ) Operational

Analytics - Australia (ANZ) Operational

Avaya Enterprise Cloud (AEC) Operational

Avaya Enterprise Cloud - Voice Operational

Communications APIs (CPaaS Voice/API)

Operational

REST API Operational

General Infrastructure Operational

Lookups

Operational

Dashboard

Operational

Voice Operational

Phone Numbers

Operational

Transcriptions

Operational

Recordings Operational

Communications Messaging (CPaaS Messaging)

Operational

Inbound SMS

Operational

Inbound MMS

Operational

Outbound SMS

Operational

Outbound MMS

Operational

SIP Trunking

Operational

Inbound Calling

Operational

Outbound Calling

Operational

Media Processing Regions

Operational

North America East

Operational

North America Northeast Operational

North America West

Operational

North America Central

Operational

South America East Operational

Asia Southeast

Operational

Asia Northeast Operational

Asia South

Operational

Europe North Operational

Europe Central

Operational

Europe West

Operational

Oceania Operational

Asia Operational

Europe Operational

Spaces

Operational

Dialing Operational

Messaging Operational

Live Meetings Operational

Media Processing

Operational

Sign-In Operational

Mobile App Operational

Email Invites Operational

Calendar Integration Operational

Avaya Meeting Scheduler

Operational

Screen share Operational

SMS Operational

Verification call

Operational

Avaya Social Connections

Operational

Facebook Operational

Twitter Operational

Instagram Operational

Core Operational

Admin Portal Operational

OneCloud Admin Portal

Operational

Web portal

Operational

US DC connectivity

Operational

EU DC Connectivity

Operational

Agents/Widgets/Tools

Operational

Virtual Agent

Operational

SMCC Widget

Operational

CX History

Operational

Video consultation tool Operational

Recording Operational

Reporting Operational

Invites / Waiting Room Operational

Voice and SMS Operational

Meeting Operational

API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Avaya Experience Platform - CHG0810447 - South America Data Centre - Drop 53 Feature Update Oct 4, 2023 00:00-06:00 EDT

Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform, Drop 53 Release to Prod-SA Environment (South America Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 53 is available at - https://download.avaya.com/css/public/documents/101086844
Posted on Sep 29, 2023 - 15:10 EDT

Avaya Experience Platform - CHG0810487 - Singapore/Asia Pacific regional Data Centre - Drop 53 Feature Update Oct 4, 2023 14:00-20:00 EDT

Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 53 Release to Prod-ASE Environment (Singapore/Asia Pacific Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 53 is available at - https://download.avaya.com/css/public/documents/101086844
Posted on Sep 29, 2023 - 15:13 EDT

Avaya Experience Platform - CHG0810489 - North America Data Centre - Drop 53 Feature Update Oct 5, 2023 01:00-07:00 EDT

Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 53 Release to Prod-NA Environment (North America Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 53 is available at - https://download.avaya.com/css/public/documents/101086844
Posted on Sep 29, 2023 - 15:15 EDT

Avaya Experience Platform - CHG0810490 - United Kingdom Data Centre - Drop 53 Feature Update Oct 5, 2023 15:30-21:30 EDT

Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 53 Release to Prod-UK Environment (United Kingdom Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 53 is available at - https://download.avaya.com/css/public/documents/101086844
Posted on Sep 29, 2023 - 15:18 EDT

Avaya Experience Platform - CHG0810492 - Europe/Middle East/Africa (EMEA) Data Centre - Drop 53 Feature Update Oct 6, 2023 17:30-23:30 EDT

Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 53 Release to Prod-EU Environment (Europe/Middle East/Africa (EMEA) Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 53 is available at - https://download.avaya.com/css/public/documents/101086844
Posted on Sep 29, 2023 - 15:21 EDT

Past Incidents

Sep 30, 2023

No incidents reported today.

Sep 29, 2023

No incidents reported.

Sep 28, 2023

Outbound SMS/MMS Delivery Failures across carriers in US

Resolved - This incident has been resolved.
Sep 28, 18:02 EDT

Monitoring - We received reports of outbound SMS and MMS failures to several cellular networks in the US. We escalated to our carrier partners and a fix has been implemented. Internal testing is showing that services have been restored. We will continue to monitor to ensure full-service recovery.
Sep 28, 16:48 EDT

Avaya Experience Platform - CHG0798556 - North America Data Centre - Vendor Platform Maintenance - UPDATED

Completed - The scheduled maintenance has been completed.
Sep 28, 04:00 EDT

Update - Please be advised that following successful completion of planned downtime, all services of Avaya Experience platform are now unlocked to users. Agents will be able to send and receive interactions through voice, e-mail, chat, or messages.
Sep 28, 03:59 EDT

Verifying - Verification is currently underway for the maintenance items.
Sep 28, 03:43 EDT

Update - Please be advised that all services of Avaya Experience Platform are now being locked to users for the next 2 hours 30 minutes as part of the ongoing planned maintenance. During this period users will be unable to send or receive interactions through voice, e-mail, chat, or messaging channels.

Please ensure all users have logged out of the system.

A follow up communication will be sent when the services are made available again.
Sep 28, 01:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 01:30 EDT

Update - Please be advised that in 15 minutes all services of Avaya Experience Platform will be locked to users for 2 hours 30 minutes as part of the ongoing planned maintenance. During this period users will be unable to send or receive interactions through voice, e-mail, chat, or messaging channels.

Please ensure all users log out of the system for this period.
Sep 28, 01:15 EDT

Update - Please note the changes to the scheduled data / time for this activity.
Sep 13, 11:16 EDT

Scheduled - Please be advised of this planned maintenance window for Avaya Experience Platform to Prod-NA Environment (North America Data Centre).

As part of our ongoing commitment to performance, reliability and security, we are doing this essential maintenance update to our Cloud infrastructure with our vendor.

All services will be locked to users at the maintenance window start and this will be for 2 hrs. 30 mins. During this period, users will be unable to login or send/receive interaction through Voice, Email, Chat and messaging channels. Please ensure all Agents have logged out of the system during this period.

After the maintenance is complete the services will be unlocked and made available to all users.
Aug 25, 14:40 EDT

Sep 27, 2023

Avaya Experience Platform - CHG0798563 - Singapore/Asia Pacific regional Data Centre - Vendor Platform Maintenance

Completed - The scheduled maintenance has been completed.
Sep 27, 16:30 EDT

Verifying - Verification is currently underway for the maintenance items.
Sep 27, 16:17 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 14:01 EDT

Scheduled - Please be advised of this planned maintenance window for Avaya Experience Platform to Prod-ASE Environment (Singapore/Asia Pacific Data Centre).

As part of our ongoing commitment to performance, reliability and security, we are doing this essential maintenance update to our Cloud infrastructure with our vendor.

All services will be locked to users at the maintenance window start and this will be for 2 hrs. 30 mins. During this period, users will be unable to login or send/receive interaction through Voice, Email, Chat and messaging channels. Please ensure all Agents have logged out of the system during this period.

After the maintenance is complete the services will be unlocked and made available to all users.
Aug 25, 14:48 EDT

Sep 26, 2023

No incidents reported.

Sep 25, 2023

CPaaS monthly release 4.2 (Region: SG) - CHG0804592

Completed - The scheduled maintenance has been completed.
Sep 25, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 11:00 EDT

Scheduled - Please be advised of the Monthly Feature update release window for Communications APIs (Former Name - CPaaS), 4.2 Release to SG Datacenter. This planned Feature update release does not require any downtime and is expected to be transparent to end users. However, some calls may be impacted for a brief period during maintenance window.
Sep 13, 02:55 EDT

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

Avaya Experience Platform - CHG0805782 - Europe/Middle East/Africa (EMEA) Data Centre - Drop 52 Feature Update

Completed - The scheduled maintenance has been completed.
Sep 22, 23:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 17:30 EDT

Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 52 Release to Prod-EU Environment (Europe/Middle East/Africa (EMEA) Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 52 is available at - https://download.avaya.com/css/public/documents/101086715
Sep 15, 08:56 EDT

Sep 21, 2023

Avaya Experience Platform - CHG0805781 - United Kingdom Data Centre - Drop 52 Feature Update

Completed - The scheduled maintenance has been completed.
Sep 21, 21:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 15:30 EDT

Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 52 Release to Prod-UK Environment (United Kingdom Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 52 is available at - https://download.avaya.com/css/public/documents/101086715
Sep 15, 08:52 EDT

Avaya Experience Platform - CHG0805122 - North America Data Centre - Drop 52 Feature Update - UPDATED

Completed - The scheduled maintenance has been completed.
Sep 21, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 01:00 EDT

Update - Please note the change to the schedule date for this release.
Sep 15, 12:30 EDT

Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 52 Release to Prod-NA Environment (North America Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 52 is available at - https://download.avaya.com/css/public/documents/101086715
Sep 14, 15:02 EDT

Sep 20, 2023

Avaya Experience Platform - CHG0805780 - Singapore/Asia Pacific regional Data Centre - Drop 52 Feature Update

Completed - The scheduled maintenance has been completed.
Sep 20, 20:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 14:00 EDT

Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 52 Release to Prod-ASE Environment (Singapore/Asia Pacific Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 52 is available at - https://download.avaya.com/css/public/documents/101086715
Sep 15, 08:51 EDT

Avaya Experience Platform - INCIDENT - North America (NA) Data Centre - Intermittent issues with Voice call recording

Resolved - This incident has been resolved.
Sep 20, 19:16 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 20, 18:22 EDT

Update - We continue to work with our Vendor on a fix for this issue.
Sep 20, 14:49 EDT

Identified - The issue has been identified and a fix is being implemented.
Sep 19, 15:05 EDT

Investigating - Please be advised on this ongoing incident with North America (NA) Data Centre. We see intermittent failures with call recording services. Due to this, some calls are not recorded. We are currently investigating this with our Vendor.
Sep 19, 12:12 EDT

CPaaS monthly release 4.2 (Region: EU) - CHG0804588

Completed - The scheduled maintenance has been completed.
Sep 20, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 14:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 15, 02:38 EDT

Scheduled - Please be advised of the Monthly Feature update release window for Communications APIs (Former Name - CPaaS), 4.2 Release to EU Datacenter. This planned Feature update release does not require any downtime and is expected to be transparent to end users. However, some calls may be impacted for a brief period during maintenance window.
Sep 13, 02:53 EDT

Video Consultant Tool (VCT) Deployment - Maintenance Window

Completed - The scheduled maintenance has been completed.
Sep 20, 09:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 08:30 EDT

Scheduled - Please be advised of the monthly maintenance window required for the Video Consultant Tool (VCT) release to the Production Environment.

For the initial 1 hours of the maintenance window the application will be inaccessible. In the later hour testing will be carried out and application will be available.

Full release notes will be published with a detailed overview of all items included in this release.

This scheduled maintenance affected: Video consultation tool (Recording, Reporting, Invites / Waiting Room, Voice and SMS, Meeting, API).
Sep 20, 04:03 EDT

Avaya Experience Platform - CHG0805779 - South America Data Centre - Drop 52 Feature Update

Completed - The scheduled maintenance has been completed.
Sep 20, 06:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 00:01 EDT

Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform, Drop 52 Release to Prod-SA Environment (South America Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 52 is available at - https://download.avaya.com/css/public/documents/101086715
Sep 15, 08:49 EDT

Sep 19, 2023

Sep 18, 2023

CPaaS monthly release 4.2 (Region: BR) - CHG0804583

Completed - The scheduled maintenance has been completed.
Sep 18, 20:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 16:00 EDT

Scheduled - Please be advised of the Monthly Feature update release window for Communications APIs (Former Name - CPaaS), 4.2 Release to BR Datacenter. This planned Feature update release does not require any downtime and is expected to be transparent to end users. However, some calls may be impacted for a brief period during maintenance window.
Sep 13, 02:58 EDT

Customers in Americas are unable to login or receive voice calls

Resolved - The incident has been resolved. An RCA will be provided through the support ticket that you have open with us.

We are sorry for the inconvenience this has caused you.

Thank you
AXP CloudOps
Sep 18, 18:54 EDT

Monitoring - We are not seeing any further reports or alerts in Americas region. We are closely monitoring the results.
Sep 18, 17:18 EDT

Identified - We have applied the mitigation steps, and the service has been restored. We are continuing to monitor for any new reports. Please have your agents login to AXP workspaces to accept new voice engagements.

Next update in 60min or as events warrant.
Sep 18, 16:40 EDT

Investigating - We are currently investigating multiple alerts and reports of agents in North America being unable to login to AXP workspaces. Existing logged in agents are unable to receive voice calls.
We have engaged the respective engineering teams and we are actively investigating. The next update will be provided in 30min or as events warrant.

Thank you
AXP CloudOps
Sep 18, 16:07 EDT

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.