Avaya Experience Platform™ (AXP) - Apache ActiveMQ Vulnerability

Avaya is closely monitoring an Apache ActiveMQ vulnerability tracked as CVE-2023-46604, released on October 27.

SecOps for Avaya Experience Platform™ (AXP) & Avaya Enterprise Cloud™ (AEC) have actively worked and are working to assess any impacts to the solution.

We have already taken needed in-situ measures to ensure our customers are protected, and we will continue to actively monitor the security vulnerability as it develops.

Avaya customers can expect further Security Advisory notices as we continue to respond to this changing and challenging situation. We encourage you to check back here for more updates.

Further details on CVE-2023-46604 can be found at NIST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 2023 - 00:00 EST
Update - Gentle reminder for CPaaS Voice customers: If you are using a firewall for handling RTP packets (media), kindly allow the new subnet 50.114.144.0/21 to your firewall's configuration. Please complete this update before November 30, 2023 to ensure uninterrupted service and media quality. We appreciate your cooperation.
Nov 30, 2023 00:00-01:00 EST
Update -

Update for CPaaS Voice customers: This maintenance notice does not apply to Avaya Experience Platform users or BYOC users.


We are extending the deadline from Nov 10 to Nov 30, 2023 to allow additional time for CPaaS Voice customers to update their firewall configuration.


We made a change to the previously communicated subnet. We’re adding new media IP addresses which are contained inside the subnet 50.114.144.0/21. Since the previously communicated subnet 50.114.146.0/24 is contained inside this new larger subnet we ask for it to be replaced.


After November 30, 2023, the full list of Media subnets will be:

64.16.224.0/19
185.246.41.128/25
103.115.244.128/25
50.114.144.0/21

We appreciate your cooperation. If you have any questions regarding this, please don't hesitate to contact our support team using Avaya OneCare portal.



Thanks
CPaaS team @ AVAYA

Nov 30, 2023 00:00-01:00 EST
Update - Gentle reminder for CPaaS Voice customers: If you are using a firewall for handling RTP packets (media), kindly allow the new subnet 50.114.146.0/24 to your firewall's configuration. Please complete this update before November 10, 2023 to ensure uninterrupted service and media quality. We appreciate your cooperation.
Nov 30, 2023 00:00-01:00 EST
Scheduled -

Dear Voice Customer,


We are informing you of an important update regarding your voice services that require action by November 10, 2023 to ensure uninterrupted service.


Our carrier partner is introducing a new range of network subnet that will be used for handling RTP packets (media). The new subnet is 50.114.146.0/24


After November 10, 2023, the full list of Media subnets will be:



  • 64.16.224.0/19

  • 185.246.41.128/25

  • 103.115.244.128/25

  • 50.114.146.0/24


Action Required:


If you are using a firewall for handling RTP packets (media), kindly allow the new subnet to the firewall's configuration. Please complete this update before November 10, 2023 to ensure uninterrupted service and media quality. We appreciate your cooperation.


If you have any questions regarding this, please don't hesitate to contact our support team using Avaya OneCare portal.


Thanks
CPaaS team @ AVAYA


Nov 30, 2023 00:00-01:00 EST
Avaya Experience Platform (AXP) ? Operational
Voice - North America (NA) Operational
Email - North America (NA) Operational
Chat - North America (NA) Operational
Messaging - North America (NA) Operational
Analytics - North America (NA) Operational
Voice - South America (SA) Operational
Email - South America (SA) Operational
Chat - South America (SA) Operational
Messaging - South America (SA) Operational
Analytics - South America (SA) Operational
Voice - Europe (EU) Operational
Email - Europe (EU) Operational
Chat - Europe (EU) Operational
Messaging - Europe (EU) Operational
Analytics - Europe (EU) Operational
Voice - United Kingdom (UK) Operational
Email - United Kingdom (UK) Operational
Chat - United Kingdom (UK) Operational
Messaging - United Kingdom (UK) Operational
Analytics - United Kingdom (UK) Operational
Voice - AsiaPacific (APAC) Operational
Email - AsiaPacific (APAC) Operational
Chat - AsiaPacific (APAC) Operational
Messaging - AsiaPacific (APAC) Operational
Analytics - Asiapacific (APAC) Operational
Voice - Australia (ANZ) Operational
Email - Australia (ANZ) Operational
Chat - Australia (ANZ) Operational
Messaging - Australia (ANZ) Operational
Analytics - Australia (ANZ) Operational
Avaya Enterprise Cloud (AEC) Operational
Avaya Enterprise Cloud - Voice Operational
Communications APIs (CPaaS Voice/API) ? Operational
REST API Operational
General Infrastructure Operational
Lookups ? Operational
Dashboard ? Operational
Voice Operational
Phone Numbers ? Operational
Transcriptions ? Operational
Recordings Operational
Communications Messaging (CPaaS Messaging) ? Operational
Inbound SMS ? Operational
Inbound MMS ? Operational
Outbound SMS ? Operational
Outbound MMS ? Operational
SIP Trunking ? Operational
Inbound Calling ? Operational
Outbound Calling ? Operational
Media Processing Regions ? Operational
North America East ? Operational
North America Northeast Operational
North America West ? Operational
North America Central ? Operational
South America East Operational
Asia Southeast ? Operational
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Europe North Operational
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Oceania Operational
Asia Operational
Europe Operational
Spaces ? Operational
Dialing Operational
Messaging Operational
Live Meetings Operational
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Sign-In Operational
Mobile App Operational
Email Invites Operational
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Screen share Operational
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Verification call ? Operational
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Facebook Operational
Twitter Operational
Instagram Operational
Core Operational
Admin Portal Operational
OneCloud Admin Portal ? Operational
Web portal ? Operational
US DC connectivity ? Operational
EU DC Connectivity ? Operational
Agents/Widgets/Tools ? Operational
Virtual Agent ? Operational
SMCC Widget ? Operational
CX History ? Operational
Video consultation tool Operational
Recording Operational
Reporting Operational
Invites / Waiting Room Operational
Voice and SMS Operational
Meeting Operational
API Operational
Avaya Cloud Office (ACO) Operational
Calling - Inbound - Americas ? Operational
Calling - Inbound - EMEA ? Operational
Calling - Inbound - APAC ? Operational
Calling - Outbound - Americas ? Operational
Calling - Outbound - EMEA Operational
Calling - Outbound - APAC Operational
Calling - Call Queue - Americas Operational
Calling - Call Queue - EMEA Operational
Calling - Call Queue - APAC Operational
Phones - Deskphone - Americas Operational
Phones - Deskphone - EMEA Operational
Phones - Deskphone - APAC Operational
Phones - Softphone - Americas Operational
Phones - Softphone - EMEA Operational
Phones - Softphone - APAC Operational
SMS - Inbound - Americas Operational
SMS - Inbound - EMEA Operational
SMS - Inbound - APAC Operational
SMS - Outbound - Americas Operational
SMS - Outbound - EMEA Operational
SMS - Outbound - APAC Operational
Fax - Inbound - Americas Operational
Fax - Inbound - EMEA Operational
Fax - Inbound - APAC Operational
Fax - Outbound - Americas Operational
Fax - Outbound - EMEA Operational
Fax - Outbound - APAC Operational
Meeting - RingCentral Meetings - Americas Operational
Meeting - RingCentral Meetings - EMEA Operational
Meeting - RingCentral Meetings - APAC Operational
Meeting - Avaya Cloud Office Video - Americas Operational
Meeting - Avaya Cloud Office Video - EMEA Operational
Meeting - Avaya Cloud Office Video - APAC Operational
Connect Platform - Americas Operational
Connect Platform - EMEA Operational
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Analytics - Live Reports - Americas Operational
Analytics - Live Reports - EMEA Operational
Analytics - Live Reports - APAC Operational
Analytics - Analytics Portal - Americas Operational
Analytics - Analytics Portal - EMEA Operational
Analytics - Analytics Portal - APAC Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform, Drop 57 Release to Prod-EU Environment (Europe/Middle East/Africa (EMEA) Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 57 is available HERE

Posted on Nov 24, 2023 - 11:49 EST
Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform, Drop 57 Release to Prod-AUE Environment (Australia & New Zealand Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 57 is available HERE

Posted on Nov 24, 2023 - 11:51 EST
Please be advised of the Monthly Feature update release window for Communications APIs (Former Name - CPaaS) 4.2.2 Release to EU Datacenter, which will cover Security and CBSP order processing fixes. This planned Feature update release does not require any downtime and is expected to be transparent to end users. However, some calls may be impacted for a brief period during maintenance window.
Posted on Nov 30, 2023 - 05:01 EST
Please be advised of the Monthly Feature update release window for Communications APIs (Former Name - CPaaS) 4.2.2 Release to BR Datacenter, which will cover Security and CBSP order processing fixes. This planned Feature update release does not require any downtime and is expected to be transparent to end users. However, some calls may be impacted for a brief period during maintenance window.
Posted on Nov 30, 2023 - 05:08 EST
Please be advised of the Monthly Feature update release window for Communications APIs (Former Name - CPaaS) 4.2.2 Release to SG Datacenter, which will cover Security and CBSP order processing fixes. This planned Feature update release does not require any downtime and is expected to be transparent to end users. However, some calls may be impacted for a brief period during maintenance window.
Posted on Nov 30, 2023 - 04:55 EST
Past Incidents
Dec 1, 2023

No incidents reported today.

Nov 30, 2023
Completed - The scheduled maintenance has been completed.
Nov 30, 21:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 15:31 EST
Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform, Drop 57 Release to Prod-UK Environment (United Kingdom Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 57 is available HERE

Nov 24, 11:48 EST
Completed - The scheduled maintenance has been completed.
Nov 30, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 01:00 EST
Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform, Drop 57 Release to Prod-NA Environment (North America Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 57 is available HERE

Nov 24, 11:45 EST
Nov 29, 2023
Completed - The scheduled maintenance has been completed.
Nov 29, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 13:01 EST
Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform, Drop 57 Release to Prod-ASE Environment (Singapore/Asia Pacific regional Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 57 is available HERE

Nov 24, 11:44 EST
Resolved - Please be advised of the Monthly Feature update release window for Communications APIs (Former Name - CPaaS) 4.2.2 Release to US Datacenter, which will cover Security and CBSP order processing fixes. This planned Feature update release does not require any downtime and is expected to be transparent to end users. However, some calls may be impacted for a brief period during maintenance window.
Nov 29, 12:30 EST
Completed - The scheduled maintenance has been completed.
Nov 29, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 23:00 EST
Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform, Drop 57 Release to Prod-SA Environment (South America Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 57 is available HERE

Nov 24, 11:42 EST
Nov 28, 2023
Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023
Completed - The scheduled maintenance has been completed.
Nov 22, 19:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 13:00 EST
Update - Please note the changes to the scheduled start Date / Time.
Nov 14, 04:52 EST
Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 56 Release to Prod-ASE Environment (Singapore/Asia Pacific regional Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 56 is available at - https://download.avaya.com/css/public/documents/101087195

Nov 10, 16:50 EST
Nov 21, 2023

No incidents reported.

Nov 20, 2023
Completed - The scheduled maintenance has been completed.
Nov 20, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 05:03 EST
Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform, Drop 56 Release to Prod-AUE Environment (Australia & New Zealand Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 56 is available at - https://download.avaya.com/css/public/documents/101087195

Nov 10, 17:03 EST
Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023
Completed - The scheduled maintenance has been completed.
Nov 17, 23:31 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 17:30 EST
Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 56 Release to Prod-EU Environment (Europe/Middle East/Africa (EMEA) Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 56 is available at - https://download.avaya.com/css/public/documents/101087195

Nov 10, 16:45 EST