Avaya OneCloud Status

SECURITY ADVISORY

AVAYA Cloud is aware of the Spring4Shell vulnerability and has taken immediate steps to neutralize the risk.

Our Security Ops team has implemented mitigation and isolation across our Cloud Solutions for any exploit attempts of this CVE at Cloud Edge & Web Application Firewall (WAF).

Avaya CloudOps will continue to track this vulnerability and monitor the situation. Avaya will adjust our mitigation efforts if necessary as the situation evolves. We will provide status updates on a regular basis on this status page.

All Systems Operational

CPaaS Messaging Operational

Inbound SMS Operational

Inbound MMS Operational

Outbound SMS Operational

Outbound MMS Operational

CPaaS Voice/API Operational

REST API Operational

General Infrastructure Operational

Lookups Operational

Dashboard Operational

Voice Operational

Phone Numbers Operational

Transcriptions Operational

Recordings Operational

SIP Trunking Operational

Inbound Calling Operational

Outbound Calling Operational

Media Processing Regions Operational

North America East Operational

North America Northeast Operational

North America West Operational

North America Central Operational

South America East Operational

Asia Southeast Operational

Asia Northeast Operational

Asia South Operational

Europe North Operational

Europe Central Operational

Europe West Operational

Oceania Operational

Asia Operational

Europe Operational

Spaces Operational

Dialing Operational

Messaging Operational

Live Meetings Operational

Media Processing Operational

Sign-In Operational

Mobile App Operational

Email Invites Operational

Calendar Integration Operational

Avaya Meeting Scheduler Operational

OneCloud Admin Portal Operational

Web portal Operational

US DC connectivity Operational

EU DC Connectivity Operational

Virtual Agent Studio Operational

UI - US East Operational

UI - US Central Operational

UI - Europe West Operational

API - US East Operational

API - US Central Operational

API - Europe West Operational

EndPoint - US East Operational

EndPoint - US Central Operational

EndPoint - Europe West Operational

WebChat - US East Operational

WebChat - US Central Operational

WebChat - Europe West Operational

OData - US East Operational

OData - US Central Operational

OData - Europe West Operational

CCaaS Public Omni Operational

Voice - North America (NA) Operational

Email - North America (NA) Operational

Chat - North America (NA) Operational

Messaging - North America (NA) Operational

Voice - South America (SA) Operational

Email - South America (SA) Operational

Chat - South America (SA) Operational

Messaging - South America (SA) Operational

Voice - Europe (EU) Operational

Email - Europe (EU) Operational

Chat - Europe (EU) Operational

Messaging - Europe (EU) Operational

Voice - United Kingdom (UK) Operational

Email - United Kingdom (UK) Operational

Chat - United Kingdom (UK) Operational

Messaging - United Kingdom (UK) Operational

Voice - AsiaPacific (APAC) Operational

Email - AsiaPacific (APAC) Operational

Chat - AsiaPacific (APAC) Operational

Messaging - AsiaPacific (APAC) Operational

Avaya Social Connections Operational

Facebook Operational

Twitter Operational

Instagram Operational

Core Operational

Admin Portal Operational

Agents/Widgets/Tools Operational

Virtual Agent Operational

SMCC Widget Operational

CX History Operational

Video consultation tool Operational

Recording Operational

Reporting Operational

Invites / Waiting Room Operational

Voice and SMS Operational

Meeting Operational

API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CCaaS Public OMNI - CHG0624970 - Prod-ASE Drop 20 Maintenance Window Jun 30, 14:00-20:00 EDT

Please be advised of the monthly maintenance window required for CCaaS Omni Drop 20 release to Prod-ASE Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

The upgrade mechanism does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Posted on Jun 23, 16:16 EDT

CCaaS Public OMNI - CHG0624973 - Prod-UK Drop 20 Maintenance Window Jul 1, 14:00-20:00 EDT

Please be advised of the monthly maintenance window required for CCaaS Omni Drop 20 release to Prod-UK Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

The upgrade mechanism does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release
Posted on Jun 23, 16:18 EDT

CCaaS Public OMNI - CHG0624974 - Prod-NA Drop 20 Maintenance Window Jul 2, 01:00-07:00 EDT

Please be advised of the monthly maintenance window required for CCaaS Omni Drop 20 release to Prod-NA Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

The upgrade mechanism does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Posted on Jun 23, 16:20 EDT

CCaaS Public OMNI - CHG0624978 - Prod-EU Drop 20 Maintenance Window Jul 2, 20:30 - Jul 3, 02:30 EDT

Please be advised of the monthly maintenance window required for CCaaS OMNI Drop 20 release to Prod-EU Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

The upgrade mechanism does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Posted on Jun 23, 16:22 EDT

CCaaS Public OMNI - CHG0624981 - Prod-SA Drop 20 Maintenance Window Jul 3, 04:30-10:30 EDT

Please be advised of the monthly maintenance window required for CCaaS Omni Drop 20 release to Prod-SA Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

The upgrade mechanism does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Posted on Jun 23, 16:24 EDT

Past Incidents

Jun 28, 2022

No incidents reported today.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

Video Consultant Tool (VCT) Deployment - Maintenance Window

Completed - The scheduled maintenance has been completed.
Jun 23, 18:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 15:30 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 23, 06:27 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 23, 06:23 EDT

Scheduled - Please be advised of the monthly maintenance window required for the Video Consultant Tool (VCT) release to the Production Environment.

For the initial 2 hours of the maintenance window the application will be inaccessible. In the later hour testing will be carried out and application will be available.

Full release notes will be published with a detailed overview of all items included in this release.
Jun 22, 11:28 EDT

Jun 22, 2022

No incidents reported.

Jun 21, 2022

CPaaS API, Voice and Web services, Admin Portal not accessible on all platforms

Resolved - Several platforms had been affected by the network incident and were not accessible during period from 2:30 am until 3:10 am EST.

Affected platforms CPaaS Messaging, CPaaS Voice/API, Admin Portal
Jun 21, 02:30 EDT

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022

No incidents reported.

Jun 15, 2022

SMS delivery delayed for specific routes

Resolved - This incident has been resolved.
Jun 15, 21:07 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 15, 14:58 EDT

Identified - The issue has been identified and a fix is being implemented.
Jun 15, 10:32 EDT

Investigating - We are currently investigating the issue, messages are still being queued, but delivery can be delayed for specific SMS routes.
Jun 15, 09:04 EDT

Jun 14, 2022

No incidents reported.