All Systems Operational
Avaya Experience Platform (AXP) ? Operational
Voice - North America (NA) Operational
Email - North America (NA) Operational
Chat - North America (NA) Operational
Messaging - North America (NA) Operational
Analytics - North America (NA) Operational
Social Connections - North America (NA) ? Operational
API Access - North America (NA) Operational
Preview Dialing - North America (NA) Operational
Voice - South America (SA) Operational
Email - South America (SA) Operational
Chat - South America (SA) Operational
Messaging - South America (SA) Operational
Analytics - South America (SA) Operational
Social Connections - South America (SA) ? Operational
API Access - South America (SA) Operational
Preview Dialing - South America (SA) Operational
Voice - Europe (EU) Operational
Email - Europe (EU) Operational
Chat - Europe (EU) Operational
Messaging - Europe (EU) Operational
Analytics - Europe (EU) Operational
Social Connections - Europe (EU) ? Operational
API Access - Europe (EU) Operational
Preview Dialing - Europe (EU) Operational
Voice - United Kingdom (UK) Operational
Email - United Kingdom (UK) Operational
Chat - United Kingdom (UK) Operational
Messaging - United Kingdom (UK) Operational
Analytics - United Kingdom (UK) Operational
Social Connections - United Kingdom (UK) ? Operational
API Access - United Kingdom (UK) Operational
Preview Dialing - United Kingdom (UK) Operational
Voice - AsiaPacific (APAC) Operational
Email - AsiaPacific (APAC) Operational
Chat - AsiaPacific (APAC) Operational
Messaging - AsiaPacific (APAC) Operational
Analytics - Asiapacific (APAC) Operational
Social Connections - AsiaPacific (APAC) ? Operational
API Access - AsiaPacific (APAC) Operational
Preview Dialing - AsiaPacific (APAC) Operational
Voice - Australia (ANZ) Operational
Email - Australia (ANZ) Operational
Chat - Australia (ANZ) Operational
Messaging - Australia (ANZ) Operational
Analytics - Australia (ANZ) Operational
Social Connections - Australia (ANZ) ? Operational
API Access - Australia (ANZ) Operational
Voice - Canada (CA) Operational
Email - Canada (CA) Operational
Chat - Canada (CA) Operational
Messaging - Canada (CA) Operational
Analytics - Canada (CA) Operational
API Access - Canada (CA) Operational
Voice - Japan (JP) Operational
Email - Japan (JP) Operational
Chat - Japan (JP) Operational
Messaging - Japan (JP) Operational
Analytics - Japan (JP) Operational
API Access - Japan (JP) Operational
Voice - India (IN) Operational
Email - India (IN) Operational
Chat - India (IN) Operational
Messaging - India (IN) Operational
Analytics - India (IN) Operational
Social Connections - India (IN) Operational
API Access - India (IN) Operational
Avaya Enterprise Cloud (AEC) Operational
Avaya Enterprise Cloud - Voice Operational
Communications APIs (CPaaS Voice/API) ? Operational
REST API Operational
General Infrastructure Operational
Lookups ? Operational
Dashboard ? Operational
Voice Operational
Phone Numbers ? Operational
Transcriptions ? Operational
Recordings Operational
Communications Messaging (CPaaS Messaging) ? Operational
Inbound SMS ? Operational
Inbound MMS ? Operational
Outbound SMS ? Operational
Outbound MMS ? Operational
SIP Trunking ? Operational
Inbound Calling ? Operational
Outbound Calling ? Operational
Media Processing Regions ? Operational
North America East ? Operational
North America Northeast Operational
North America West ? Operational
North America Central ? Operational
South America East Operational
Asia Southeast ? Operational
Asia Northeast Operational
Asia South ? Operational
Europe North Operational
Europe Central ? Operational
Europe West ? Operational
Oceania Operational
Asia Operational
Europe Operational
Spaces ? Operational
Dialing Operational
Messaging Operational
Live Meetings Operational
Media Processing ? Operational
Sign-In Operational
Mobile App Operational
Email Invites Operational
Calendar Integration Operational
Avaya Meeting Scheduler ? Operational
Screen share Operational
SMS Operational
Verification call ? Operational
Avaya Social Connections ? Operational
Facebook Operational
Twitter Operational
Instagram Operational
Core Operational
Admin Portal Operational
OneCloud Admin Portal ? Operational
Web portal ? Operational
US DC connectivity ? Operational
EU DC Connectivity ? Operational
Agents/Widgets/Tools ? Operational
Virtual Agent ? Operational
SMCC Widget ? Operational
CX History ? Operational
Video consultation tool Operational
Recording Operational
Reporting Operational
Invites / Waiting Room Operational
Voice and SMS Operational
Meeting Operational
API Operational
Avaya Cloud Office (ACO) Operational
Calling - Inbound - Americas ? Operational
Calling - Inbound - EMEA ? Operational
Calling - Inbound - APAC ? Operational
Calling - Outbound - Americas ? Operational
Calling - Outbound - EMEA Operational
Calling - Outbound - APAC Operational
Calling - Call Queue - Americas Operational
Calling - Call Queue - EMEA Operational
Calling - Call Queue - APAC Operational
Phones - Deskphone - Americas Operational
Phones - Deskphone - EMEA Operational
Phones - Deskphone - APAC Operational
Phones - Softphone - Americas Operational
Phones - Softphone - EMEA Operational
Phones - Softphone - APAC Operational
SMS - Inbound - Americas Operational
SMS - Inbound - EMEA Operational
SMS - Inbound - APAC Operational
SMS - Outbound - Americas Operational
SMS - Outbound - EMEA Operational
SMS - Outbound - APAC Operational
Fax - Inbound - Americas Operational
Fax - Inbound - EMEA Operational
Fax - Inbound - APAC Operational
Fax - Outbound - Americas Operational
Fax - Outbound - EMEA Operational
Fax - Outbound - APAC Operational
Meeting - RingCentral Meetings - Americas Operational
Meeting - RingCentral Meetings - EMEA Operational
Meeting - RingCentral Meetings - APAC Operational
Meeting - Avaya Cloud Office Video - Americas Operational
Meeting - Avaya Cloud Office Video - EMEA Operational
Meeting - Avaya Cloud Office Video - APAC Operational
Connect Platform - Americas Operational
Connect Platform - EMEA Operational
Connect Platform - APAC Operational
Service Portal - Americas Operational
Service Portal - EMEA Operational
Service Portal - APAC Operational
Developer Sandbox - Americas Operational
Developer Sandbox - EMEA Operational
Developer Sandbox - APAC Operational
Analytics - Live Reports - Americas Operational
Analytics - Live Reports - EMEA Operational
Analytics - Live Reports - APAC Operational
Analytics - Analytics Portal - Americas Operational
Analytics - Analytics Portal - EMEA Operational
Analytics - Analytics Portal - APAC Operational
Avaya API Gateway Operational
Asia Pacific (APAC) Operational
Australia (ANZ) Operational
Europe (EU) Operational
North America (NA) Operational
South America (SA) Operational
United Kingdom (UK) Operational
Canada (CA) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance updates to our Cloud infrastructure.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice and Analytics. There is no impact to service.

Posted on Feb 11, 2025 - 04:42 EST
Update - We will be undergoing scheduled maintenance during this time.
Feb 12, 2025 - 14:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Feb 12, 2025 - 14:00 EST
Scheduled - Please be advised of this planned update release window for AXP Preview Dialing to Prod-ASE Environment (Asia Pacific Data Centre). This planned feature update release does not require any downtime on other AXP services. However, AXP Preview Dialing functionality will not be available during this maintenance window
Feb 12, 2025 - 14:00 EST
Please be advised of this planned update release window for AXP Preview Dialing to Prod-UK Environment (United Kingdom Data Centre). This planned feature update release does not require any downtime on other AXP services. However, AXP Preview Dialing functionality will not be available during this maintenance window
Posted on Feb 11, 2025 - 04:33 EST
Please be advised of this planned update release window for AXP Preview Dialing to Prod-EU Environment (Europe Data Centre). This planned feature update release does not require any downtime on other AXP services. However, AXP Preview Dialing functionality will not be available during this maintenance window
Posted on Feb 11, 2025 - 04:36 EST
Please be advised of this planned update release window for AXP Preview Dialing to Prod-SA Environment (South America Data Centre). This planned feature update release does not require any downtime on other AXP services. However, AXP Preview Dialing functionality will not be available during this maintenance window
Posted on Feb 11, 2025 - 04:52 EST
Please be advised of this planned update release window for AXP Preview Dialing to Prod-NA Environment (North America Data Centre). This planned feature update release does not require any downtime on other AXP services. However, AXP Preview Dialing functionality will not be available during this maintenance window
Posted on Feb 11, 2025 - 04:53 EST
CPaaS Maintenance Feb 17, 2025 16:00-18:00 EST
Avaya will be updating the EU components of the CPaaS solution to align with best practice recommendations from Google. During this time, the SBCs in the EU clusters will be updated. Any calls on an SBC under maintenance will be dropped and will need to be re-established. Please contact Avaya if you have any concerns or questions on this maintenance.
Posted on Feb 10, 2025 - 11:04 EST
As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance update to our Cloud infrastructure.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice and Analytics. There is no impact to service.

Posted on Jan 30, 2025 - 06:27 EST
CPaaS Removal of REDIS solution Mar 1, 2025 11:00-12:00 EST
Avaya will be removing the REDIS subscription tied to CPaaS as it is no longer used or required in the solution. There is no service impact expected from this maintenance activity. Any customers with questions or concerns should contact Avaya as soon as possible prior to the planned maintenance window.
Posted on Jan 30, 2025 - 14:41 EST
Past Incidents
Feb 11, 2025
Resolved - This incident has been resolved.
Feb 11, 08:28 EST
Update - Fix has been implemented on the below regions:

1. Prod-SA
2. Prod-UK
3. Prod-NA
4. Prod-EU

Prod-ASE will be updated on 2/11.

Feb 7, 08:38 EST
Monitoring - A temporary fix has been implemented.
Jan 31, 23:46 EST
Identified - The issue has been identified and the team is working to resolve it.
Jan 31, 15:46 EST
Investigating - Access to Historical Reporting is currently unavailable. However, there is no anticipated data loss. We are currently investigating this issue.
Jan 31, 12:11 EST
Completed - The scheduled maintenance has been completed.
Feb 11, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 03:00 EST
Scheduled - As part of our ongoing commitment to performance, reliability and security, we are doing this essential maintenance update to our Cloud infrastructure with our vendor.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice and Analytics. There is no impact to service.

Jan 30, 06:26 EST
Completed - The scheduled maintenance has been completed.
Feb 11, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 03:01 EST
Scheduled - As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance updates to our Cloud infrastructure.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice and Analytics. There is no impact to service.

Feb 10, 11:15 EST
Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025
Feb 6, 2025

No incidents reported.

Feb 5, 2025
Completed - The scheduled maintenance has been completed.
Feb 5, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 14:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Feb 5, 06:22 EST
Scheduled - As part of our ongoing commitment to performance, reliability and security, we are doing this essential maintenance update to our Cloud infrastructure with our vendor.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice and Analytics. There is no impact to service.

Feb 5, 06:16 EST
Feb 4, 2025
Completed - The scheduled maintenance has been completed.
Feb 4, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 18:00 EST
Scheduled - As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance update to our Cloud infrastructure.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice and Analytics. There is no impact to service.

Jan 30, 06:21 EST
Completed - The scheduled maintenance has been completed.
Feb 4, 05:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 03:30 EST
Scheduled - As part of our ongoing commitment to AXP Platform performance, reliability and security,
we are performing this standard maintenance updates to our Cloud infrastructure.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice.
However, Historical Reporting in Analytics will not update with new data during the upgrade.
Once the maintenance is complete, all reporting data will catch up and be accurately reflected.

Feb 3, 09:30 EST
Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025
Completed - The scheduled maintenance has been completed.
Feb 1, 23:09 EST
Update - The maintenance window to replace the SIP Trunking certificate has completed successfully, with all SBCs validated to have the new Identify Certificate. Test calls were also successfully executed. A maintenance bridge will be stood up for Sunday and Monday mornings for any reports of issues. If you have any questions or concerns please contact Avaya.
Feb 1, 23:07 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 21:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Jan 28, 11:42 EST
Scheduled - The existing Entrust signed Identity Certificate for all SIP Trunking proxies expires on Feb 9, 2025 at midnight EST. Avaya will be renewing the current certificate on Feb 1, 2025 at 9pm EST and the maintenance is expected to take 5 hours.

During this maintenance, individual SBCs will be restarted as part of the renewal process. Any active calls on the SBC when it is restarted will be dropped. Avaya will make every effort to not perform maintenance on SBCs with live calls, but there is a possibility that customer traffic will be temporarily impacted.

Please contact Avaya ahead of the maintenance window should you have any questions or concerns on this maintenance.

Jan 27, 15:50 EST
Jan 31, 2025
Jan 30, 2025
Completed - The scheduled maintenance has been completed.
Jan 30, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 03:00 EST
Scheduled - As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance updates to our Cloud infrastructure.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice and Analytics. There is no impact to service.

Jan 29, 06:28 EST
Jan 29, 2025

No incidents reported.

Jan 28, 2025

No incidents reported.