All Systems Operational
Avaya Experience Platform (AXP)
Operational
Voice - North America (NA) Operational
Email - North America (NA) Operational
Chat - North America (NA) Operational
Messaging - North America (NA) Operational
Analytics - North America (NA) Operational
Voice - South America (SA) Operational
Email - South America (SA) Operational
Chat - South America (SA) Operational
Messaging - South America (SA) Operational
Analytics - South America (SA) Operational
Voice - Europe (EU) Operational
Email - Europe (EU) Operational
Chat - Europe (EU) Operational
Messaging - Europe (EU) Operational
Analytics - Europe (EU) Operational
Voice - United Kingdom (UK) Operational
Email - United Kingdom (UK) Operational
Chat - United Kingdom (UK) Operational
Messaging - United Kingdom (UK) Operational
Analytics - United Kingdom (UK) Operational
Voice - AsiaPacific (APAC) Operational
Email - AsiaPacific (APAC) Operational
Chat - AsiaPacific (APAC) Operational
Messaging - AsiaPacific (APAC) Operational
Analytics - Asiapacific (APAC) Operational
Email - Australia (ANZ) Operational
Chat - Australia (ANZ) Operational
Messaging - Australia (ANZ) Operational
Analytics - Australia (ANZ) Operational
Avaya Enterprise Cloud (AEC) Operational
Avaya Enterprise Cloud - Voice Operational
Communications APIs (CPaaS Voice/API)
Operational
REST API Operational
General Infrastructure Operational
Lookups
Operational
Dashboard
Operational
Voice Operational
Phone Numbers
Operational
Transcriptions
Operational
Recordings Operational
Communications Messaging (CPaaS Messaging)
Operational
Inbound SMS
Operational
Inbound MMS
Operational
Outbound SMS
Operational
Outbound MMS
Operational
SIP Trunking
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Media Processing Regions
Operational
North America East
Operational
North America Northeast Operational
North America West
Operational
North America Central
Operational
South America East Operational
Asia Southeast
Operational
Asia Northeast Operational
Asia South
Operational
Europe North Operational
Europe Central
Operational
Europe West
Operational
Oceania Operational
Asia Operational
Europe Operational
Spaces
Operational
Dialing Operational
Messaging Operational
Live Meetings Operational
Media Processing
Operational
Sign-In Operational
Mobile App Operational
Email Invites Operational
Calendar Integration Operational
Avaya Meeting Scheduler
Operational
Screen share Operational
SMS Operational
Verification call
Operational
Avaya Social Connections
Operational
Facebook Operational
Twitter Operational
Instagram Operational
Core Operational
Admin Portal Operational
OneCloud Admin Portal
Operational
Web portal
Operational
US DC connectivity
Operational
EU DC Connectivity
Operational
Agents/Widgets/Tools
Operational
Virtual Agent
Operational
SMCC Widget
Operational
CX History
Operational
Video consultation tool Operational
Recording Operational
Reporting Operational
Invites / Waiting Room Operational
Voice and SMS Operational
Meeting Operational
API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform, Drop 53 Release to Prod-SA Environment (South America Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 53 is available at - https://download.avaya.com/css/public/documents/101086844

Posted on Sep 29, 2023 - 15:10 EDT
Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 53 Release to Prod-ASE Environment (Singapore/Asia Pacific Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 53 is available at - https://download.avaya.com/css/public/documents/101086844

Posted on Sep 29, 2023 - 15:13 EDT
Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 53 Release to Prod-NA Environment (North America Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 53 is available at - https://download.avaya.com/css/public/documents/101086844

Posted on Sep 29, 2023 - 15:15 EDT
Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 53 Release to Prod-UK Environment (United Kingdom Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 53 is available at - https://download.avaya.com/css/public/documents/101086844

Posted on Sep 29, 2023 - 15:18 EDT
Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 53 Release to Prod-EU Environment (Europe/Middle East/Africa (EMEA) Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 53 is available at - https://download.avaya.com/css/public/documents/101086844

Posted on Sep 29, 2023 - 15:21 EDT
Past Incidents
Sep 30, 2023

No incidents reported today.

Sep 29, 2023

No incidents reported.

Sep 28, 2023
Resolved - This incident has been resolved.
Sep 28, 18:02 EDT
Monitoring - We received reports of outbound SMS and MMS failures to several cellular networks in the US. We escalated to our carrier partners and a fix has been implemented. Internal testing is showing that services have been restored. We will continue to monitor to ensure full-service recovery.
Sep 28, 16:48 EDT
Completed - The scheduled maintenance has been completed.
Sep 28, 04:00 EDT
Update - Please be advised that following successful completion of planned downtime, all services of Avaya Experience platform are now unlocked to users. Agents will be able to send and receive interactions through voice, e-mail, chat, or messages.
Sep 28, 03:59 EDT
Verifying - Verification is currently underway for the maintenance items.
Sep 28, 03:43 EDT
Update - Please be advised that all services of Avaya Experience Platform are now being locked to users for the next 2 hours 30 minutes as part of the ongoing planned maintenance. During this period users will be unable to send or receive interactions through voice, e-mail, chat, or messaging channels.

Please ensure all users have logged out of the system.

A follow up communication will be sent when the services are made available again.

Sep 28, 01:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 01:30 EDT
Update - Please be advised that in 15 minutes all services of Avaya Experience Platform will be locked to users for 2 hours 30 minutes as part of the ongoing planned maintenance. During this period users will be unable to send or receive interactions through voice, e-mail, chat, or messaging channels.

Please ensure all users log out of the system for this period.

Sep 28, 01:15 EDT
Update - Please note the changes to the scheduled data / time for this activity.
Sep 13, 11:16 EDT
Scheduled - Please be advised of this planned maintenance window for Avaya Experience Platform to Prod-NA Environment (North America Data Centre).

As part of our ongoing commitment to performance, reliability and security, we are doing this essential maintenance update to our Cloud infrastructure with our vendor.

All services will be locked to users at the maintenance window start and this will be for 2 hrs. 30 mins. During this period, users will be unable to login or send/receive interaction through Voice, Email, Chat and messaging channels. Please ensure all Agents have logged out of the system during this period.

After the maintenance is complete the services will be unlocked and made available to all users.

Aug 25, 14:40 EDT
Sep 27, 2023
Completed - The scheduled maintenance has been completed.
Sep 27, 16:30 EDT
Verifying - Verification is currently underway for the maintenance items.
Sep 27, 16:17 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 14:01 EDT
Update - Please be advised that all services of Avaya Experience Platform are now being locked to users for the next 2 hours 30 minutes as part of the ongoing planned maintenance. During this period users will be unable to send or receive interactions through voice, e-mail, chat, or messaging channels.

Please ensure all users have logged out of the system.

A follow up communication will be sent when the services are made available again.

Sep 27, 14:00 EDT
Update - Please be advised that in 15 minutes all services of Avaya Experience Platform will be locked to users for 2 hours 30 minutes as part of the ongoing planned maintenance. During this period users will be unable to send or receive interactions through voice, e-mail, chat, or messaging channels.

Please ensure all users log out of the system for this period.

Sep 27, 13:45 EDT
Scheduled - Please be advised of this planned maintenance window for Avaya Experience Platform to Prod-ASE Environment (Singapore/Asia Pacific Data Centre).

As part of our ongoing commitment to performance, reliability and security, we are doing this essential maintenance update to our Cloud infrastructure with our vendor.

All services will be locked to users at the maintenance window start and this will be for 2 hrs. 30 mins. During this period, users will be unable to login or send/receive interaction through Voice, Email, Chat and messaging channels. Please ensure all Agents have logged out of the system during this period.

After the maintenance is complete the services will be unlocked and made available to all users.

Aug 25, 14:48 EDT
Sep 26, 2023

No incidents reported.

Sep 25, 2023
Completed - The scheduled maintenance has been completed.
Sep 25, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 11:00 EDT
Scheduled - Please be advised of the Monthly Feature update release window for Communications APIs (Former Name - CPaaS), 4.2 Release to SG Datacenter. This planned Feature update release does not require any downtime and is expected to be transparent to end users. However, some calls may be impacted for a brief period during maintenance window.
Sep 13, 02:55 EDT
Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023
Completed - The scheduled maintenance has been completed.
Sep 22, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 17:30 EDT
Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 52 Release to Prod-EU Environment (Europe/Middle East/Africa (EMEA) Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 52 is available at - https://download.avaya.com/css/public/documents/101086715

Sep 15, 08:56 EDT
Sep 21, 2023
Completed - The scheduled maintenance has been completed.
Sep 21, 21:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 15:30 EDT
Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 52 Release to Prod-UK Environment (United Kingdom Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 52 is available at - https://download.avaya.com/css/public/documents/101086715

Sep 15, 08:52 EDT
Completed - The scheduled maintenance has been completed.
Sep 21, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 01:00 EDT
Update - Please note the change to the schedule date for this release.
Sep 15, 12:30 EDT
Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 52 Release to Prod-NA Environment (North America Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 52 is available at - https://download.avaya.com/css/public/documents/101086715

Sep 14, 15:02 EDT
Sep 20, 2023
Completed - The scheduled maintenance has been completed.
Sep 20, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 14:00 EDT
Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 52 Release to Prod-ASE Environment (Singapore/Asia Pacific Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 52 is available at - https://download.avaya.com/css/public/documents/101086715

Sep 15, 08:51 EDT
Resolved - This incident has been resolved.
Sep 20, 19:16 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 20, 18:22 EDT
Update - We continue to work with our Vendor on a fix for this issue.
Sep 20, 14:49 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 19, 15:05 EDT
Investigating - Please be advised on this ongoing incident with North America (NA) Data Centre. We see intermittent failures with call recording services. Due to this, some calls are not recorded. We are currently investigating this with our Vendor.
Sep 19, 12:12 EDT
Completed - The scheduled maintenance has been completed.
Sep 20, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 14:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 15, 02:38 EDT
Scheduled - Please be advised of the Monthly Feature update release window for Communications APIs (Former Name - CPaaS), 4.2 Release to EU Datacenter. This planned Feature update release does not require any downtime and is expected to be transparent to end users. However, some calls may be impacted for a brief period during maintenance window.
Sep 13, 02:53 EDT
Completed - The scheduled maintenance has been completed.
Sep 20, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 08:30 EDT
Scheduled - Please be advised of the monthly maintenance window required for the Video Consultant Tool (VCT) release to the Production Environment.

For the initial 1 hours of the maintenance window the application will be inaccessible. In the later hour testing will be carried out and application will be available.

Full release notes will be published with a detailed overview of all items included in this release.

This scheduled maintenance affected: Video consultation tool (Recording, Reporting, Invites / Waiting Room, Voice and SMS, Meeting, API).

Sep 20, 04:03 EDT
Completed - The scheduled maintenance has been completed.
Sep 20, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 00:01 EDT
Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform, Drop 52 Release to Prod-SA Environment (South America Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 52 is available at - https://download.avaya.com/css/public/documents/101086715

Sep 15, 08:49 EDT
Sep 19, 2023
Sep 18, 2023
Completed - The scheduled maintenance has been completed.
Sep 18, 20:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 16:00 EDT
Scheduled - Please be advised of the Monthly Feature update release window for Communications APIs (Former Name - CPaaS), 4.2 Release to BR Datacenter. This planned Feature update release does not require any downtime and is expected to be transparent to end users. However, some calls may be impacted for a brief period during maintenance window.
Sep 13, 02:58 EDT
Resolved - The incident has been resolved. An RCA will be provided through the support ticket that you have open with us.

We are sorry for the inconvenience this has caused you.

Thank you
AXP CloudOps

Sep 18, 18:54 EDT
Monitoring - We are not seeing any further reports or alerts in Americas region. We are closely monitoring the results.
Sep 18, 17:18 EDT
Identified - We have applied the mitigation steps, and the service has been restored. We are continuing to monitor for any new reports. Please have your agents login to AXP workspaces to accept new voice engagements.

Next update in 60min or as events warrant.

Sep 18, 16:40 EDT
Investigating - We are currently investigating multiple alerts and reports of agents in North America being unable to login to AXP workspaces. Existing logged in agents are unable to receive voice calls.
We have engaged the respective engineering teams and we are actively investigating. The next update will be provided in 30min or as events warrant.

Thank you
AXP CloudOps

Sep 18, 16:07 EDT
Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.