Avaya Cloud Products Status

SECURITY ADVISORY

AVAYA Cloud continues to monitor the Spring4Shell Vulnerability. Our Security Ops team has implemented mitigation and isolation across our Cloud Solutions.

Further updates available at: Spring4Shell

All Systems Operational

Avaya Experience Platform (AXP) Operational

Voice - North America (NA) Operational

Email - North America (NA) Operational

Chat - North America (NA) Operational

Messaging - North America (NA) Operational

Analytics - North America (NA) Operational

Voice - South America (SA) Operational

Email - South America (SA) Operational

Chat - South America (SA) Operational

Messaging - South America (SA) Operational

Analytics - South America (SA) Operational

Voice - Europe (EU) Operational

Email - Europe (EU) Operational

Chat - Europe (EU) Operational

Messaging - Europe (EU) Operational

Analytics - Europe (EU) Operational

Voice - United Kingdom (UK) Operational

Email - United Kingdom (UK) Operational

Chat - United Kingdom (UK) Operational

Messaging - United Kingdom (UK) Operational

Analytics - United Kingdom (UK) Operational

Voice - AsiaPacific (APAC) Operational

Email - AsiaPacific (APAC) Operational

Chat - AsiaPacific (APAC) Operational

Messaging - AsiaPacific (APAC) Operational

Analytics - Asiapacific (APAC) Operational

Avaya Enterprise Cloud (AEC) Operational

Avaya Enterprise Cloud - Voice Operational

Communications APIs (CPaaS Voice/API) Operational

REST API Operational

General Infrastructure Operational

Lookups Operational

Dashboard Operational

Voice Operational

Phone Numbers Operational

Transcriptions Operational

Recordings Operational

Communications Messaging (CPaaS Messaging) Operational

Inbound SMS Operational

Inbound MMS Operational

Outbound SMS Operational

Outbound MMS Operational

SIP Trunking Operational

Inbound Calling Operational

Outbound Calling Operational

Media Processing Regions Operational

North America East Operational

North America Northeast Operational

North America West Operational

North America Central Operational

South America East Operational

Asia Southeast Operational

Asia Northeast Operational

Asia South Operational

Europe North Operational

Europe Central Operational

Europe West Operational

Oceania Operational

Asia Operational

Europe Operational

Spaces Operational

Dialing Operational

Messaging Operational

Live Meetings Operational

Media Processing Operational

Sign-In Operational

Mobile App Operational

Email Invites Operational

Calendar Integration Operational

Avaya Meeting Scheduler Operational

Screen share Operational

Avaya Social Connections Operational

Facebook Operational

Twitter Operational

Instagram Operational

Core Operational

Admin Portal Operational

OneCloud Admin Portal Operational

Web portal Operational

US DC connectivity Operational

EU DC Connectivity Operational

Agents/Widgets/Tools Operational

Virtual Agent Operational

SMCC Widget Operational

CX History Operational

Video consultation tool Operational

Recording Operational

Reporting Operational

Invites / Waiting Room Operational

Voice and SMS Operational

Meeting Operational

API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 29, 2023

No incidents reported today.

Mar 28, 2023

No incidents reported.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

Avaya Experience Platform - CHG0738677 - Europe/Middle East/Africa (EMEA) Data Centre - Drop 39 Feature Update

Completed - The scheduled maintenance has been completed.
Mar 24, 20:31 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 14:30 EDT

Update - Release Notes for Drop 39 is available at - https://download.avaya.com/css/public/documents/101085411
Mar 21, 15:35 EDT

Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 39 Release to Prod-EU Environment (Europe/Middle East/Africa (EMEA) Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Mar 15, 16:30 EDT

Mar 23, 2023

Avaya Experience Platform - CHG0738676 - United Kingdom Data Centre - Drop 39 Feature Update

Completed - The scheduled maintenance has been completed.
Mar 23, 18:27 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 14:30 EDT

Update - Release Notes for Drop 39 is available at - https://download.avaya.com/css/public/documents/101085411
Mar 21, 15:35 EDT

Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 39 Release to Prod-UK Environment (United Kingdom Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Mar 15, 16:28 EDT

Avaya Experience Platform -Service Outage - Multiple Data Centres - Some Interactions over Email are failing to reach Agents

Resolved - This incident has been resolved. If you are utilizing Email channel with Microsoft 365 mailbox, please navigate to Admin Portal > Mailbox configuration settings and click on "Save and Connect". This will prompt you to re-authenticate the mailbox. Once the authentication is complete, you will receive any pending email as new engagements.

Thank you for your co-operation.

- AXP CloudOps Team
Mar 23, 10:58 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 23, 08:49 EDT

Identified - The issue has been identified and a fix is being implemented.
Mar 23, 08:33 EDT

Update - Current Impact scope extends into North America, Singapore/Asia Pacific and South America Data Centers. Impact is limited to customers configured with Microsoft Office 365 mailboxes.

Voice, Chat, Messaging services are not impacted. And Customer configured with custom mailboxes are not impacted.

We are continuing to investigate the issue.
Mar 23, 08:24 EDT

Investigating - Please be advised on service outage for Interactions over Email. The impact is limited to customers using O365 mailboxes. We are currently investigating this issue.
Mar 23, 07:49 EDT

Avaya Experience Platform - CHG0738674 - North America Data Centre - Drop 39 Feature Update

Completed - The scheduled maintenance has been completed.
Mar 23, 06:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 00:00 EDT

Update - Release Notes for Drop 39 is available at - https://download.avaya.com/css/public/documents/101085411
Mar 21, 15:35 EDT

Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 39 Release to Prod-NA Environment (North America Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Mar 15, 16:23 EDT

Mar 22, 2023

Avaya Experience Platform - CHG0738670 - Singapore/Asia Pacific regional Data Centre - Drop 39 Feature Update

Completed - Please be advised that the Feature updates to production are complete and successful.
Mar 22, 17:24 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 14:00 EDT

Update - Release Notes for Drop 39 is available at - https://download.avaya.com/css/public/documents/101085411
Mar 21, 15:34 EDT

Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform, Drop 39 Release to Prod-ASE Environment (Singapore/Asia Pacific regional Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Mar 15, 16:20 EDT

Avaya Experience Platform - CHG0738633 - South America Data Centre - Drop 39 Feature Update

Completed - The scheduled maintenance has been completed.
Mar 22, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 00:00 EDT

Update - Release Notes for Drop 39 is available at - https://download.avaya.com/css/public/documents/101085411
Mar 21, 15:34 EDT

Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform, Drop 39 Release to Prod-SA Environment (South America Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Mar 15, 16:16 EDT

Mar 21, 2023

CHG0735675 - CPaaS 4.1.1.1 - Release - EU

Completed - The scheduled maintenance has been completed.
Mar 21, 22:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 19:00 EDT

Scheduled - Required hotfixes for HIPPA compliances and few urgent bugs for usage reporting.
Mar 13, 12:50 EDT

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

CHG0735619 - CPaaS 4.1.1.1 - Release - US

Completed - The scheduled maintenance has been completed.
Mar 17, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 00:02 EDT

Scheduled - Required hotfixes for HIPPA compliances and few urgent bugs for usage reporting.
Mar 13, 12:48 EDT

Mar 16, 2023

Avaya Experience Platform -Service Outage - Europe/Middle East/Africa (EMEA) Data Centre - Some Interactions are failing to reach Agents

Resolved - This incident has been resolved.
Mar 16, 22:55 EDT

Monitoring - A fix has been implemented and we are monitoring the results
Mar 16, 07:56 EDT

Identified - The issue has been identified and a fix is being implemented
Mar 16, 07:45 EDT

Investigating - Please be advised on this service outage for Europe/Middle East/Africa (EMEA) Data Centre. Some customer Interactions are failing to reach Agents. This is impacting across all channels, Voice, Email, Chat and Messaging. We are currently investigating the issue.
Mar 16, 07:04 EDT

Mar 15, 2023

No incidents reported.