SECURITY ADVISORY

AVAYA Cloud continues to monitor the Spring4Shell Vulnerability. Our Security Ops team has implemented mitigation and isolation across our Cloud Solutions.

Further updates available at: Spring4Shell

All Systems Operational
Communications Messaging (CPaaS Messaging) ? Operational
Inbound SMS ? Operational
Inbound MMS ? Operational
Outbound SMS ? Operational
Outbound MMS ? Operational
Communications APIs (CPaaS Voice/API) ? Operational
REST API Operational
General Infrastructure Operational
Lookups ? Operational
Dashboard ? Operational
Voice Operational
Phone Numbers ? Operational
Transcriptions ? Operational
Recordings Operational
SIP Trunking ? Operational
Inbound Calling ? Operational
Outbound Calling ? Operational
Media Processing Regions ? Operational
North America East ? Operational
North America Northeast Operational
North America West ? Operational
North America Central ? Operational
South America East Operational
Asia Southeast ? Operational
Asia Northeast Operational
Asia South ? Operational
Europe North Operational
Europe Central ? Operational
Europe West ? Operational
Oceania Operational
Asia Operational
Europe Operational
Spaces ? Operational
Dialing Operational
Messaging Operational
Live Meetings Operational
Media Processing ? Operational
Sign-In Operational
Mobile App Operational
Email Invites Operational
Calendar Integration Operational
Avaya Meeting Scheduler ? Operational
Screen share Operational
OneCloud Admin Portal ? Operational
Web portal ? Operational
US DC connectivity ? Operational
EU DC Connectivity ? Operational
Avaya Experience Platform (CCaaS Public Omni) ? Operational
Voice - North America (NA) Operational
Email - North America (NA) Operational
Chat - North America (NA) Operational
Messaging - North America (NA) Operational
Voice - South America (SA) Operational
Email - South America (SA) Operational
Chat - South America (SA) Operational
Messaging - South America (SA) Operational
Voice - Europe (EU) Operational
Email - Europe (EU) Operational
Chat - Europe (EU) Operational
Messaging - Europe (EU) Operational
Voice - United Kingdom (UK) Operational
Email - United Kingdom (UK) Operational
Chat - United Kingdom (UK) Operational
Messaging - United Kingdom (UK) Operational
Voice - AsiaPacific (APAC) Operational
Email - AsiaPacific (APAC) Operational
Chat - AsiaPacific (APAC) Operational
Messaging - AsiaPacific (APAC) Operational
Avaya Social Connections ? Operational
Facebook Operational
Twitter Operational
Instagram Operational
Core Operational
Admin Portal Operational
Agents/Widgets/Tools ? Operational
Virtual Agent ? Operational
SMCC Widget ? Operational
CX History ? Operational
Video consultation tool Operational
Recording Operational
Reporting Operational
Invites / Waiting Room Operational
Voice and SMS Operational
Meeting Operational
API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The upgrade will be on BYOC, SIP Trunking, and Voice services. Customers will not experience downtime at this time, unless using a specified IP as proxy. Please reach out to us if you experience any issues.
Posted on Jan 24, 2023 - 13:44 EST
The upgrade will be on API, Dashboard services. Customers will not experience downtime at this time. Please reach out to us if you experience any issues.
Posted on Jan 24, 2023 - 13:50 EST
The upgrade will be on API, Dashboard services. Customers will not experience downtime at this time. Please reach out to us if you experience any issues.
Posted on Jan 24, 2023 - 13:51 EST
The upgrade will be on the GKE clusters. Customers will not experience downtime at this time. Please reach out to us if you experience any issues.
Posted on Jan 24, 2023 - 13:54 EST
The upgrade will be on the GKE clusters. Customers will not experience downtime at this time. Please reach out to us if you experience any issues.
Posted on Jan 24, 2023 - 13:54 EST
Past Incidents
Jan 29, 2023
Completed - The scheduled maintenance has been completed.
Jan 29, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 23:01 EST
Scheduled - The upgrade will be on BYOC, SIP Trunking, and Voice services. Customers will not experience any downtime at this time.
Jan 24, 13:43 EST
Completed - The scheduled maintenance has been completed.
Jan 29, 05:35 EST
Update - Please be advised that following successful completion of planned maintenance, all services of Avaya Experience platform are unlocked to users. Agents will be able to send and receive interactions through voice, e-mail, chat, or messages.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Jan 29, 05:16 EST
Update - Please be advised that all services of Avaya Experience Platform are now being locked to users for the next 60 minutes as part of the ongoing planned maintenance. During this period users will be unable to send or receive interactions through voice, e-mail, chat, or messaging channels.

Please ensure all users have logged out of the system.

A follow up communication will be sent when the services are made available again.

Jan 29, 04:16 EST
Update - Please be advised that in 15 minutes all services of Avaya Experience Platform will be locked to users for 60 minutes as part of the ongoing planned maintenance. During this period users will be unable to send or receive interactions through voice, e-mail, chat, or messaging channels.

Please ensure all users log out of the system for this period.

Jan 29, 03:59 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 03:30 EST
Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 35 Release to Prod-SA Environment (South America regional Data Centre), which will cover updates across the product infrastructure.

All Services will be locked to users for 1 hour during the maintenance window. This is expected to start after the initial 45 mins from the Scheduled window start time. During this period, users will be unable to send or receive interaction through Voice, email, chat and messaging channels. After the system is unlocked, all features including administration will be available to customers.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Jan 20, 17:03 EST
Jan 28, 2023
Completed - The scheduled maintenance has been completed.
Jan 28, 22:28 EST
Update - Please be advised that following successful completion of planned maintenance, all services of Avaya Experience platform are unlocked to users. Agents will be able to send and receive interactions through voice, e-mail, chat, or messages.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Jan 28, 21:15 EST
Update - Please be advised that all services of Avaya Experience Platform are now being locked to users for the next 60 minutes as part of the ongoing planned maintenance. During this period users will be unable to send or receive interactions through voice, e-mail, chat, or messaging channels.

Please ensure all users have logged out of the system.

A follow up communication will be sent when the services are made available again.

Jan 28, 20:15 EST
Update - Please be advised that in 15 minutes all services of Avaya Experience Platform will be locked to users for 60 minutes as part of the ongoing planned maintenance. During this period users will be unable to send or receive interactions through voice, e-mail, chat, or messaging channels.

Please ensure all users log out of the system for this period.

Jan 28, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 19:30 EST
Update - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 35 Release to Prod-EU Environment (EMEA regional Data Centre), which will cover updates across the product infrastructure.

All Services will be locked to users for 1 hour during the maintenance window. Please ensure all users have logged out of the system. This is expected to start after the initial 45 mins from the Scheduled window start time. During this period, users will be unable to send or receive interaction through Voice, email, chat and messaging channels. After the system is unlocked, all features including administration will be available to customers.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Jan 27, 08:49 EST
Update - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 35 Release to Prod-EU Environment (EMEA regional Data Centre), which will cover updates across the product infrastructure.

All Services will be locked to users for 1 hour during the maintenance window. This is expected to start after the initial 45 mins from the Scheduled window start time. During this period, users will be unable to send or receive interaction through Voice, email, chat and messaging channels. After the system is unlocked, all features including administration will be available to customers.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Jan 26, 11:43 EST
Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 35 Release to Prod-EU Environment (Europe/Middle East/Africa (EMEA) Data Centre), which will cover updates across the product.

All Services will be unavailable for 1 hour during the maintenance window. This is expected to start after the initial 45 mins from the Scheduled window start time. During this period, users will be unable to send or receive interaction through Voice, email, chat and messaging channels.   

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Jan 20, 17:01 EST
Completed - The scheduled maintenance has been completed.
Jan 28, 03:27 EST
Update - Please be advised that following successful completion of planned maintenance, all services of Avaya Experience platform are unlocked to users. Agents will be able to send and receive interactions through voice, e-mail, chat, or messages.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Jan 28, 02:45 EST
Update - Please be advised that all services of Avaya Experience Platform are now being locked to users for the next 60 minutes as part of the ongoing planned maintenance. During this period users will be unable to send or receive interactions through voice, e-mail, chat, or messaging channels.

Please ensure all users have logged out of the system.

A follow up communication will be sent when the services are made available again.

Jan 28, 00:54 EST
Update - Please be advised that in 15 minutes all services of Avaya Experience Platform will be locked to users for 60 minutes as part of the ongoing planned maintenance. During this period users will be unable to send or receive interactions through voice, e-mail, chat, or messaging channels.

Please ensure all users log out of the system for this period.

Jan 28, 00:39 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 00:00 EST
Update - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 35 Release to Prod-NA Environment (North America regional Data Centre), which will cover updates across the product infrastructure.

All Services will be locked to users for 1 hour during the maintenance window. Please ensure all users have logged out of the system. This is expected to start after the initial 45 mins from the Scheduled window start time. During this period, users will be unable to send or receive interaction through Voice, email, chat and messaging channels. After the system is unlocked, all features including administration will be available to customers.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g., reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Jan 27, 08:49 EST
Update - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 35 Release to Prod-NA Environment (North America regional Data Centre), which will cover updates across the product infrastructure.

All Services will be locked to users for 1 hour during the maintenance window. This is expected to start after the initial 45 mins from the Scheduled window start time. During this period, users will be unable to send or receive interaction through Voice, email, chat and messaging channels. After the system is unlocked, all features including administration will be available to customers.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Jan 26, 11:41 EST
Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 35 Release to Prod-NA Environment (North America Data Centre), which will cover updates across the product.

All Services will be unavailable for 1 hour during the maintenance window. This is expected to start after the initial 45 mins from the Scheduled window start time. During this period, users will be unable to send or receive interaction through Voice, email, chat and messaging channels.   

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Jan 20, 16:59 EST
Jan 27, 2023
Completed - The scheduled maintenance has been completed.
Jan 27, 15:38 EST
Update - Please be advised that following successful completion of planned maintenance, all services of Avaya Experience platform are unlocked to users. Agents will be able to send and receive interactions through voice, e-mail, chat, or messages.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Jan 27, 15:04 EST
Update - Please be advised that all services of Avaya Experience Platform are now being locked to users for the next 60 minutes as part of the ongoing planned maintenance. During this period users will be unable to send or receive interactions through voice, e-mail, chat, or messaging channels.

Please ensure all users have logged out of the system.

A follow up communication will be sent when the services are made available again.

Jan 27, 14:00 EST
Update - Please be advised that in 15 minutes all services of Avaya Experience Platform will be locked to users for 60 minutes as part of the ongoing planned maintenance. During this period users will be unable to send or receive interactions through voice, e-mail, chat, or messaging channels.

Please ensure all users log out of the system for this period.

Jan 27, 13:46 EST
In progress - Please be advised that in 15 minutes all services of Avaya Experience Platform will be locked to users for 60 minutes as part of the ongoing planned maintenance. During this period users will be unable to send or receive interactions through voice, e-mail, chat, or messaging channels.

Please ensure all users log out of the system for this period.

Jan 27, 13:31 EST
Update - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 35 Release to Prod-UK Environment (UK regional Data Centre), which will cover updates across the product infrastructure.

All Services will be locked to users for 1 hour during the maintenance window. Please ensure all users have logged out of the system. This is expected to start after the initial 45 mins from the Scheduled window start time. During this period, users will be unable to send or receive interaction through Voice, email, chat and messaging channels. After the system is unlocked, all features including administration will be available to customers.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Jan 27, 08:45 EST
Update - Please be reminded of the Bi-Monthly update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 35 Release to Prod-UK Environment (UK regional Data Centre), which will cover updates across the product infrastructure.

All Services will be locked to users for 1 hour during the maintenance window. This is expected to start after the initial 45 mins from the Scheduled window start time. During this period, users will be unable to send or receive interaction through Voice, email, chat and messaging channels. After the system is unlocked, all features including administration will be available to customers.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Jan 26, 11:36 EST
Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 35 Release to Prod-UK Environment (UK regional Data Centre), which will cover updates across the product.

All Services will be unavailable for 1 hour during the maintenance window. This is expected to start after the initial 45 mins from the Scheduled window start time. During this period, users will be unable to send or receive interaction through Voice, email, chat and messaging channels.   

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Jan 20, 16:56 EST
Jan 26, 2023
Completed - The scheduled maintenance has been completed.
Jan 26, 15:22 EST
Update - Please be advised that following successful completion of planned maintenance, all services of Avaya Experience platform are unlocked to users. Agents will be able to send and receive interactions through voice, e-mail, chat, or messages.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Jan 26, 14:53 EST
Update - Please be advised that all services of Avaya Experience Platform are now being locked to users for the next 60 minutes, as part of the ongoing planned maintenance.

Please ensure all users have logged out of the system.

During this period users will be unable to send or receive interactions through voice, e-mail, chat, or messaging channels.

A follow up communication will be sent when the services are made available again.

Jan 26, 13:45 EST
Update - Please be advised that in 15 minutes all services of Avaya Experience Platform will be locked for all users for about 60 minutes, as part of the ongoing planned maintenance. During this period users will be unable to send or receive interactions through voice, e-mail, chat, or messaging channels.
Jan 26, 13:27 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 13:00 EST
Update - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 35 Release to Prod-ASE Environment (Singapore/Asia Pacific regional Data Centre), which will cover updates across the product infrastructure.

All Services will be locked to users for 1 hour during the maintenance window. This is expected to start after the initial 45 mins from the Scheduled window start time. During this period, users will be unable to send or receive interaction through Voice, email, chat and messaging channels. After the system is unlocked, all features including administration will be available to customers.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Jan 26, 11:20 EST
Update - We will be undergoing scheduled maintenance during this time.
Jan 26, 10:56 EST
Update - Release notes for Drop 35 is available at - https://download.avaya.com/css/public/documents/101084761
Jan 20, 16:53 EST
Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 35 Release to Prod-ASE Environment (Singapore/Asia Pacific regional Data Centre), which will cover updates across the product.

All Services will be unavailable for 1 hour during the maintenance window. This is expected to start after the initial 45 mins from the Scheduled window start time. During this period, users will be unable to send or receive interaction through Voice, email, chat and messaging channels.   

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Jan 20, 16:51 EST
Jan 25, 2023
Resolved - Following Microsoft's rollback of the change to WAN, Avaya Experience Platform remains stable and no new issues have occurred. Following a period of monitoring the Incident is being closed. Avaya will continue to clear stuck work cards for impacted agents by working directly with the agents.
Jan 25, 05:56 EST
Monitoring - Avaya have worked to clear stuck workcards for all identified impacted agents. We will continue to monitor the system and will provide the next update in 30 minutes.
Jan 25, 05:15 EST
Update - Microsoft have identified the likely underlying cause and have taken steps to roll back this update. Avaya are currently clearing stuck workcards for any agents who are currently impacted
Jan 25, 04:55 EST
Update - We are continuing to investigate this issue.
Jan 25, 04:47 EST
Investigating - We are currently investigating this issue.
Jan 25, 04:41 EST
Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023
Completed - The scheduled maintenance has been completed.
Jan 20, 17:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 16:00 EST
Scheduled - We will be undergoing a maintenance at this time. There will be no customer impact.
Jan 20, 15:46 EST
Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023
Completed - The scheduled maintenance has been completed.
Jan 15, 09:31 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 03:30 EST
Update - Release notes for Drop 34 is available at - https://download.avaya.com/css/public/documents/101084545
Jan 9, 14:46 EST
Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 34 Release to Prod-SA Environment (South America Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.

Jan 5, 11:22 EST
Completed - The scheduled maintenance has been completed.
Jan 15, 01:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 19:30 EST
Update - Release notes for Drop 34 is available at - https://download.avaya.com/css/public/documents/101084545
Jan 9, 14:46 EST
Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 34 Release to Prod-EU Environment (Europe/Middle East/Africa (EMEA) Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.

Jan 5, 11:19 EST