Avaya OneCloud Status

SECURITY ADVISORY

AVAYA Cloud is aware of the Spring4Shell vulnerability and has taken immediate steps to neutralize the risk.

Our Security Ops team has implemented mitigation and isolation across our Cloud Solutions for any exploit attempts of this CVE at Cloud Edge & Web Application Firewall (WAF).

Avaya CloudOps will continue to track this vulnerability and monitor the situation. Avaya will adjust our mitigation efforts if necessary as the situation evolves. We will provide status updates on a regular basis on this status page.

CCaaS Public OMNI - CHG0643548 - Prod-SA Drop 23 Maintenance Window

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 04:30 EDT

Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 23 release to Prod-SA Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

All Services will be unavailable for 1 hour during the maintenance window. This is expected to start after the initial 30 mins from the Scheduled window. During this time users will be unable to send or receive interaction through Voice, email, chat and messaging channels.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.

CPaaS Messaging Operational

Inbound SMS Operational

Inbound MMS Operational

Outbound SMS Operational

Outbound MMS Operational

CPaaS Voice/API Operational

REST API Operational

General Infrastructure Operational

Lookups Operational

Dashboard Operational

Voice Operational

Phone Numbers Operational

Transcriptions Operational

Recordings Operational

SIP Trunking Operational

Inbound Calling Operational

Outbound Calling Operational

Media Processing Regions Operational

North America East Operational

North America Northeast Operational

North America West Operational

North America Central Operational

South America East Operational

Asia Southeast Operational

Asia Northeast Operational

Asia South Operational

Europe North Operational

Europe Central Operational

Europe West Operational

Oceania Operational

Asia Operational

Europe Operational

Spaces Operational

Dialing Operational

Messaging Operational

Live Meetings Operational

Media Processing Operational

Sign-In Operational

Mobile App Operational

Email Invites Operational

Calendar Integration Operational

Avaya Meeting Scheduler Operational

OneCloud Admin Portal Operational

Web portal Operational

US DC connectivity Operational

EU DC Connectivity Operational

Virtual Agent Studio Operational

UI - US East Operational

UI - US Central Operational

UI - Europe West Operational

API - US East Operational

API - US Central Operational

API - Europe West Operational

EndPoint - US East Operational

EndPoint - US Central Operational

EndPoint - Europe West Operational

WebChat - US East Operational

WebChat - US Central Operational

WebChat - Europe West Operational

OData - US East Operational

OData - US Central Operational

OData - Europe West Operational

CCaaS Public Omni Under Maintenance

Voice - North America (NA) Operational

Email - North America (NA) Operational

Chat - North America (NA) Operational

Messaging - North America (NA) Operational

Voice - South America (SA) Under Maintenance

Email - South America (SA) Under Maintenance

Chat - South America (SA) Under Maintenance

Messaging - South America (SA) Under Maintenance

Voice - Europe (EU) Operational

Email - Europe (EU) Operational

Chat - Europe (EU) Operational

Messaging - Europe (EU) Operational

Voice - United Kingdom (UK) Operational

Email - United Kingdom (UK) Operational

Chat - United Kingdom (UK) Operational

Messaging - United Kingdom (UK) Operational

Voice - AsiaPacific (APAC) Operational

Email - AsiaPacific (APAC) Operational

Chat - AsiaPacific (APAC) Operational

Messaging - AsiaPacific (APAC) Operational

Avaya Social Connections Operational

Facebook Operational

Twitter Operational

Instagram Operational

Core Operational

Admin Portal Operational

Agents/Widgets/Tools Operational

Virtual Agent Operational

SMCC Widget Operational

CX History Operational

Video consultation tool Operational

Recording Operational

Reporting Operational

Invites / Waiting Room Operational

Voice and SMS Operational

Meeting Operational

API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 14, 2022

CCaaS Public OMNI - CHG0643546 - Prod-EU Drop 23 Maintenance Window

Completed - The scheduled maintenance has been completed.
Aug 14, 03:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 20:30 EDT

Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 23 release to Prod-EU Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

All Services will be unavailable for 1 hour during the maintenance window. This is expected to start after the initial 30 mins from the Scheduled window. During this time users will be unable to send or receive interaction through Voice, email, chat and messaging channels.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Aug 5, 14:33 EDT

Aug 13, 2022

CCaaS Public OMNI - CHG0643545 - Prod-NA Drop 23 Maintenance Window

Completed - The scheduled maintenance has been completed.
Aug 13, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 01:00 EDT

Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 23 release to Prod-NA Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

All Services will be unavailable for 1 hour during the maintenance window. This is expected to start after the initial 30 mins from the Scheduled window. During this time users will be unable to send or receive interaction through Voice, email, chat and messaging channels.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Aug 5, 14:32 EDT

Aug 12, 2022

CCaaS Public OMNI - CHG0643542 - Prod-UK Drop 23 Maintenance Window

Completed - The scheduled maintenance has been completed.
Aug 12, 21:31 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 14:30 EDT

Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 23 release to Prod-UK Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

All Services will be unavailable for 1 hour during the maintenance window. This is expected to start after the initial 30 mins from the Scheduled window. During this time users will be unable to send or receive interaction through Voice, Email, Chat and Messaging channels.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Aug 5, 14:29 EDT

Aug 11, 2022

CCaaS Public OMNI - CHG0643541 - Prod-ASE Drop 23 Maintenance Window - UPDATED

Completed - The scheduled maintenance has been completed.
Aug 11, 19:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 12:31 EDT

Update - UPDATED -

Please be advised of the monthly maintenance window required for CCaaS Omni Drop 23 release to Prod-ASE Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

All Services will be unavailable for 1 hour during the maintenance window. This is expected to start after the initial 2 hours from the Scheduled window. During this time users will be unable to send or receive interaction through Voice, email, chat and messaging channels.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Aug 11, 07:13 EDT

Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 23 release to Prod-ASE Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

All Services will be unavailable for 1 hour during the maintenance window. This is expected to start after the initial 2 hours from the Scheduled window. During this time users will be unable to send or receive interaction through Voice, email, chat and messaging channels.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Aug 5, 14:27 EDT

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

CCaaS Public OMNI - CHG0638092 - Prod-SA Drop 22 Maintenance Window

Completed - The scheduled maintenance has been completed.
Jul 31, 10:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 04:30 EDT

Update - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 22 release to Prod-SA Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

This planned maintenance does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Jul 22, 04:40 EDT

Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 22 release to Prod-SA Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

This planned maintenance does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Jul 21, 16:33 EDT

CCaaS Public OMNI - CHG0638090 - Prod-EU Drop 22 Maintenance Window

Completed - The scheduled maintenance has been completed.
Jul 31, 02:31 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 20:30 EDT

Update - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 22 release to Prod-EU Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

This planned maintenance does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Jul 22, 04:39 EDT

Scheduled - Please be advised of the monthly maintenance window required for CCaaS Omni Drop 22 release to Prod-EU Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

This planned maintenance does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Jul 21, 16:31 EDT