SECURITY ADVISORY

AVAYA Cloud continues to monitor the Spring4Shell Vulnerability. Our Security Ops team has implemented mitigation and isolation across our Cloud Solutions.

Further updates available at: Spring4Shell

All Systems Operational
Avaya Experience Platform (AXP) ? Operational
Voice - North America (NA) Operational
Email - North America (NA) Operational
Chat - North America (NA) Operational
Messaging - North America (NA) Operational
Analytics - North America (NA) Operational
Voice - South America (SA) Operational
Email - South America (SA) Operational
Chat - South America (SA) Operational
Messaging - South America (SA) Operational
Analytics - South America (SA) Operational
Voice - Europe (EU) Operational
Email - Europe (EU) Operational
Chat - Europe (EU) Operational
Messaging - Europe (EU) Operational
Analytics - Europe (EU) Operational
Voice - United Kingdom (UK) Operational
Email - United Kingdom (UK) Operational
Chat - United Kingdom (UK) Operational
Messaging - United Kingdom (UK) Operational
Analytics - United Kingdom (UK) Operational
Voice - AsiaPacific (APAC) Operational
Email - AsiaPacific (APAC) Operational
Chat - AsiaPacific (APAC) Operational
Messaging - AsiaPacific (APAC) Operational
Analytics - Asiapacific (APAC) Operational
Avaya Enterprise Cloud (AEC) Operational
Avaya Enterprise Cloud - Voice Operational
Communications APIs (CPaaS Voice/API) ? Operational
REST API Operational
General Infrastructure Operational
Lookups ? Operational
Dashboard ? Operational
Voice Operational
Phone Numbers ? Operational
Transcriptions ? Operational
Recordings Operational
Communications Messaging (CPaaS Messaging) ? Operational
Inbound SMS ? Operational
Inbound MMS ? Operational
Outbound SMS ? Operational
Outbound MMS ? Operational
SIP Trunking ? Operational
Inbound Calling ? Operational
Outbound Calling ? Operational
Media Processing Regions ? Operational
North America East ? Operational
North America Northeast Operational
North America West ? Operational
North America Central ? Operational
South America East Operational
Asia Southeast ? Operational
Asia Northeast Operational
Asia South ? Operational
Europe North Operational
Europe Central ? Operational
Europe West ? Operational
Oceania Operational
Asia Operational
Europe Operational
Spaces ? Operational
Dialing Operational
Messaging Operational
Live Meetings Operational
Media Processing ? Operational
Sign-In Operational
Mobile App Operational
Email Invites Operational
Calendar Integration Operational
Avaya Meeting Scheduler ? Operational
Screen share Operational
Avaya Social Connections ? Operational
Facebook Operational
Twitter Operational
Instagram Operational
Core Operational
Admin Portal Operational
OneCloud Admin Portal ? Operational
Web portal ? Operational
US DC connectivity ? Operational
EU DC Connectivity ? Operational
Agents/Widgets/Tools ? Operational
Virtual Agent ? Operational
SMCC Widget ? Operational
CX History ? Operational
Video consultation tool Operational
Recording Operational
Reporting Operational
Invites / Waiting Room Operational
Voice and SMS Operational
Meeting Operational
API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 29, 2023

No incidents reported today.

Mar 28, 2023

No incidents reported.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023
Completed - The scheduled maintenance has been completed.
Mar 24, 20:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 14:30 EDT
Update - Release Notes for Drop 39 is available at - https://download.avaya.com/css/public/documents/101085411
Mar 21, 15:35 EDT
Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 39 Release to Prod-EU Environment (Europe/Middle East/Africa (EMEA) Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.

Mar 15, 16:30 EDT
Mar 23, 2023
Completed - The scheduled maintenance has been completed.
Mar 23, 18:27 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 14:30 EDT
Update - Release Notes for Drop 39 is available at - https://download.avaya.com/css/public/documents/101085411
Mar 21, 15:35 EDT
Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 39 Release to Prod-UK Environment (United Kingdom Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.

Mar 15, 16:28 EDT
Resolved - This incident has been resolved. If you are utilizing Email channel with Microsoft 365 mailbox, please navigate to Admin Portal > Mailbox configuration settings and click on "Save and Connect". This will prompt you to re-authenticate the mailbox. Once the authentication is complete, you will receive any pending email as new engagements.

Thank you for your co-operation.

- AXP CloudOps Team

Mar 23, 10:58 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 23, 08:49 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 23, 08:33 EDT
Update - Current Impact scope extends into North America, Singapore/Asia Pacific and South America Data Centers. Impact is limited to customers configured with Microsoft Office 365 mailboxes.

Voice, Chat, Messaging services are not impacted. And Customer configured with custom mailboxes are not impacted.

We are continuing to investigate the issue.

Mar 23, 08:24 EDT
Investigating - Please be advised on service outage for Interactions over Email. The impact is limited to customers using O365 mailboxes. We are currently investigating this issue.
Mar 23, 07:49 EDT
Completed - The scheduled maintenance has been completed.
Mar 23, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 00:00 EDT
Update - Release Notes for Drop 39 is available at - https://download.avaya.com/css/public/documents/101085411
Mar 21, 15:35 EDT
Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 39 Release to Prod-NA Environment (North America Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.

Mar 15, 16:23 EDT
Mar 22, 2023
Completed - Please be advised that the Feature updates to production are complete and successful.
Mar 22, 17:24 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 14:00 EDT
Update - Release Notes for Drop 39 is available at - https://download.avaya.com/css/public/documents/101085411
Mar 21, 15:34 EDT
Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform, Drop 39 Release to Prod-ASE Environment (Singapore/Asia Pacific regional Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.

Mar 15, 16:20 EDT
Completed - The scheduled maintenance has been completed.
Mar 22, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 00:00 EDT
Update - Release Notes for Drop 39 is available at - https://download.avaya.com/css/public/documents/101085411
Mar 21, 15:34 EDT
Scheduled - Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform, Drop 39 Release to Prod-SA Environment (South America Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.

Mar 15, 16:16 EDT
Mar 21, 2023
Completed - The scheduled maintenance has been completed.
Mar 21, 22:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 19:00 EDT
Scheduled - Required hotfixes for HIPPA compliances and few urgent bugs for usage reporting.
Mar 13, 12:50 EDT
Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023
Completed - The scheduled maintenance has been completed.
Mar 17, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 00:02 EDT
Scheduled - Required hotfixes for HIPPA compliances and few urgent bugs for usage reporting.
Mar 13, 12:48 EDT
Mar 16, 2023
Resolved - This incident has been resolved.
Mar 16, 22:55 EDT
Monitoring - A fix has been implemented and we are monitoring the results
Mar 16, 07:56 EDT
Identified - The issue has been identified and a fix is being implemented
Mar 16, 07:45 EDT
Investigating - Please be advised on this service outage for Europe/Middle East/Africa (EMEA) Data Centre. Some customer Interactions are failing to reach Agents. This is impacting across all channels, Voice, Email, Chat and Messaging. We are currently investigating the issue.
Mar 16, 07:04 EDT
Mar 15, 2023

No incidents reported.