Avaya Experience Platform - INCIDENT - Multiple Data Centres - Voice - Consult/Transfer to outbound currently unavailable
Incident Report for Avaya Cloud Products
Resolved
This incident has been resolved.
Posted Sep 17, 2024 - 07:11 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 17, 2024 - 06:47 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Sep 17, 2024 - 06:41 EDT
Investigating
Please be advised on this ongoing Incident with Voice services. Currently, Consult/Transfer to outbound calls Feature is unavailable to Customers. We are investigating this issue.

Please Note that this incident does not impact any of the Omni Channel Services - Voice, Email, Chat and Messaging. Impact is limited to the feature "Consult/Transfer to outbound Calls"
Posted Sep 17, 2024 - 05:55 EDT
This incident affected: Avaya Experience Platform (AXP) (Voice - AsiaPacific (APAC), Voice - Australia (ANZ), Voice - Canada (CA), Voice - India (IN)).
← Current Status Powered by Atlassian Statuspage