Resolved
The incident has been resolved.
Posted Nov 19, 2025 - 08:46 EST
Monitoring
Cloudflare has implemented a fix, and Avaya services are improving. Avaya is continuing to monitor services.
Posted Nov 18, 2025 - 09:53 EST
Investigating
We identified that the service impact was caused by an ongoing Cloudflare outage affecting global traffic routing. Our systems experienced intermittent failures in request handling and degraded performance during this period.
Posted Nov 18, 2025 - 07:01 EST
This incident affected: Avaya Experience Platform Public (AXP Public) (Voice - North America (NA), Email - North America (NA), Chat - North America (NA), Messaging - North America (NA), Analytics - North America (NA), Social Connections - North America (NA), API Access - North America (NA), Preview Dialing - North America (NA), Voice - Europe (EU), Email - Europe (EU), Chat - Europe (EU), Messaging - Europe (EU), Analytics - Europe (EU), Social Connections - Europe (EU), API Access - Europe (EU), Preview Dialing - Europe (EU), Voice - United Kingdom (UK), Email - United Kingdom (UK), Chat - United Kingdom (UK), Messaging - United Kingdom (UK), Analytics - United Kingdom (UK), Social Connections - United Kingdom (UK), API Access - United Kingdom (UK), Preview Dialing - United Kingdom (UK), Voice - AsiaPacific (APAC), Email - AsiaPacific (APAC), Chat - AsiaPacific (APAC), Messaging - AsiaPacific (APAC), Analytics - Asiapacific (APAC), Social Connections - AsiaPacific (APAC), API Access - AsiaPacific (APAC), Preview Dialing - AsiaPacific (APAC), Voice - Australia (ANZ), Email - Australia (ANZ), Chat - Australia (ANZ), Messaging - Australia (ANZ), Analytics - Australia (ANZ), Social Connections - Australia (ANZ), API Access - Australia (ANZ), Voice - Canada (CA), Email - Canada (CA), Chat - Canada (CA), Messaging - Canada (CA), Analytics - Canada (CA), API Access - Canada (CA), Voice - Japan (JP), Email - Japan (JP), Chat - Japan (JP), Messaging - Japan (JP), Analytics - Japan (JP), API Access - Japan (JP), Voice - India (IN), Email - India (IN), Chat - India (IN), Messaging - India (IN), Analytics - India (IN)).