CCaaS Public OMNI - CHG0692366 - Prod-NA (North America Data Centre) - Drop 31 Maintenance Window
Scheduled Maintenance Report for Avaya Cloud Products
The scheduled maintenance has been completed.
Posted Dec 03, 2022 - 07:00 EST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 03, 2022 - 00:00 EST
Release notes for Drop 31 is available at -
Posted Nov 30, 2022 - 05:59 EST
Please be advised of the monthly maintenance window required for CCaaS Omni Drop 31 release to Prod-NA Environment (North America Data Centre), which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

This planned maintenance does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Posted Nov 27, 2022 - 15:54 EST
This scheduled maintenance affected: Avaya Experience Platform (AXP) (Voice - North America (NA), Email - North America (NA), Chat - North America (NA), Messaging - North America (NA)).