Avaya Experience Platform - INCIDENT - EU - Error matching queue

Incident Report for Avaya Cloud Products

Resolved

This incident has been resolved.
Posted Feb 18, 2025 - 07:10 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 18, 2025 - 07:04 EST

Investigating

We are currently facing intermittent failures in queue matches for incoming engagements. A solution has been implemented and under monitoring.
Posted Feb 18, 2025 - 07:04 EST
This incident affected: Avaya Experience Platform (AXP) (Voice - Europe (EU), Email - Europe (EU), Chat - Europe (EU), Messaging - Europe (EU), Social Connections - Europe (EU)).
← Current Status Powered by Atlassian Statuspage