Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 14, 2022 - 04:30 EDT
Scheduled
Please be advised of the monthly maintenance window required for CCaaS Omni Drop 23 release to Prod-SA Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.
All Services will be unavailable for 1 hour during the maintenance window. This is expected to start after the initial 30 mins from the Scheduled window. During this time users will be unable to send or receive interaction through Voice, email, chat and messaging channels.
The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.
Full release notes will be published with a detailed overview of all items included in this release.
Posted Aug 05, 2022 - 14:35 EDT
This scheduled maintenance affected: Avaya Experience Platform (AXP) (Voice - South America (SA), Email - South America (SA), Chat - South America (SA), Messaging - South America (SA)).