CCaaS Public OMNI - CHG0603286 - Prod-SA Drop 17 Maintenance Window - Rescheduled
Scheduled Maintenance Report for Avaya Cloud Products
Completed
The scheduled maintenance has been completed.
Posted May 29, 2022 - 10:30 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 29, 2022 - 04:30 EDT
Update
We will be undergoing scheduled maintenance during this time.
Posted May 17, 2022 - 07:55 EDT
Scheduled
Please be advised of the monthly maintenance window required for CCaaS Omni Drop 17 release to Prod-SA Environment, which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.

The upgrade mechanism does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.

Full release notes will be published with a detailed overview of all items included in this release.
Posted May 12, 2022 - 11:21 EDT
This scheduled maintenance affected: Avaya Experience Platform (AXP) (Voice - South America (SA), Email - South America (SA), Chat - South America (SA), Messaging - South America (SA)).