Avaya will be implementing a production control freeze period beginning Thursday, December 18th 2025 and ending Sunday, January 4th 2026. During this period no feature or tenant capabilities will be added; however, emergency service resolution will continue.
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All services are fully operational, and normal functionality has been restored.
Posted Nov 03, 2025 - 16:54 EST
Monitoring
Monitoring is in progress. All services are currently performing as expected.
Posted Nov 03, 2025 - 14:42 EST
Identified
We have identified the issue on the workspace agent and our team is actively working on a fix.
Posted Nov 03, 2025 - 14:16 EST
This incident affected: Avaya Experience Platform Public (AXP Public) (Voice - North America (NA), Email - North America (NA), Chat - North America (NA), Messaging - North America (NA)).