Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 04, 2023 - 00:00 EDT
Scheduled
Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform, Drop 53 Release to Prod-SA Environment (South America Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.
This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.
This scheduled maintenance affected: Avaya Experience Platform (AXP) (Voice - South America (SA), Email - South America (SA), Chat - South America (SA), Messaging - South America (SA), Analytics - South America (SA)).