Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 19, 2022 - 19:30 EST
Please be advised of the monthly maintenance window required for CCaaS Omni Drop 30 release to Prod-EU Environment (Europe/Middle East/Africa (EMEA) Data Centre), which will cover feature and hotfix updates across Voice and Digital features, and Unified Client.
This planned maintenance does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.
Posted Nov 13, 2022 - 13:03 EST
This scheduled maintenance affected: Avaya Experience Platform (CCaaS Public Omni) (Voice - Europe (EU), Email - Europe (EU), Chat - Europe (EU), Messaging - Europe (EU)).