Avaya Experience Platform - Service Outage – Agents may experience disruption in workspaces

Incident Report for Avaya Cloud Products

Resolved

This incident has been resolved.
Posted Jul 20, 2025 - 23:16 EDT

Monitoring

A fix has implemented and we are monitoring now
Posted Jul 20, 2025 - 22:35 EDT

Investigating

Avaya Experience Platform - Service Outage – Agents may experience disruption in workspaces login
Posted Jul 20, 2025 - 22:32 EDT
This incident affected: Avaya Experience Platform Public (AXP Public) (Voice - North America (NA), Email - North America (NA), Chat - North America (NA), Messaging - North America (NA), Analytics - North America (NA), Social Connections - North America (NA), API Access - North America (NA), Preview Dialing - North America (NA), Voice - South America (SA), Email - South America (SA), Chat - South America (SA), Messaging - South America (SA), Analytics - South America (SA), Social Connections - South America (SA), API Access - South America (SA), Preview Dialing - South America (SA)).