Avaya Experience Platform – Inbound Call Issues for Avaya SIP Trunk Customers (UK & EU)

Incident Report for Avaya Cloud Products

Resolved

This incident has been resolved.

Posted Jul 28, 2025 - 06:57 EDT

Investigating

We are currently investigating a service disruption impacting inbound calls for customers using Avaya SIP trunks on the Avaya Experience Platform (AXP) in the UK and EU regions.
You may be unable to receive inbound calls due to an issue with our third-party cloud provider. Our engineering team is actively working with the provider to identify the root cause and restore full service as quickly as possible.
We understand the importance of reliable communication and are treating this with the highest priority. Further updates will be shared as soon as more information becomes available.
Thank you for your patience and understanding.

Posted Jul 28, 2025 - 05:37 EDT

This incident affected: Avaya Experience Platform Public (AXP Public) (Voice - Europe (EU), Voice - United Kingdom (UK)).