Avaya Experience Platform - CHG0871485 - Canada Data Centre - Vendor Platform Maintenance
Scheduled Maintenance Report for Avaya Cloud Products
Completed
The scheduled maintenance has been completed.
Posted Apr 26, 2024 - 04:00 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 26, 2024 - 01:00 EDT
Scheduled
Please be advised of this planned maintenance window for Avaya Experience Platform to Prod-CAC Environment (Canada Data Centre).

As part of our ongoing commitment to performance, reliability and security, we are performing this Mandatory maintenance update to our Cloud infrastructure with our vendor.

This activity does not require any downtime and is expected to be transparent to end users, however as the update proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the implementation window timeframe. The timing of the implementation window is planned to eliminate degradation as much as possible.
Posted Apr 19, 2024 - 15:18 EDT
This scheduled maintenance affected: Avaya Experience Platform (AXP) (Voice - Canada (CA), Email - Canada (CA), Chat - Canada (CA), Messaging - Canada (CA), Analytics - Canada (CA), API Access - Canada (CA)).
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