Avaya will be implementing a production control freeze period beginning Thursday, December 18th 2025 and ending Sunday, January 4th 2026. During this period no feature or tenant capabilities will be added; however, emergency service resolution will continue.
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We have identified a critical issue in pre-General Availability (GA) builds of Chrome/Chromium version 143 (Beta, Dev, and Canary channels). These unreleased versions introduce severe voice-path latency, including noticeable delays and echo during use of our service.
These browser builds are not stable and are not supported for production use.
Action Required: - Please ensure you are using a stable, fully released version of Chrome/Chromium — version 142 or earlier.
Note: - There is no impact to stable, GA versions of Chrome/Chromium. If you are already on a stable release, no action is needed, and you can continue using the service without concern.
Posted Nov 26, 2025 - 15:39 EST
This incident affects: Avaya Experience Platform Public (AXP Public) (Voice - North America (NA), Voice - Europe (EU), Voice - United Kingdom (UK), Voice - AsiaPacific (APAC)).