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Prod-NA : Workspaces agent not able to "Go Ready" state

Incident Report for Avaya Cloud Products

Resolved

This incident has been resolved.

Posted Mar 18, 2026 - 08:17 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 17, 2026 - 22:09 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 17, 2026 - 22:08 EDT

Investigating

We are currently investigating the issue.

Posted Mar 17, 2026 - 20:39 EDT

This incident affected: Avaya Experience Platform Public (AXP Public) (Voice - North America (NA), Email - North America (NA), Chat - North America (NA), Messaging - North America (NA)).