Avaya Experience Platform - CHG0823518 - Europe/Middle East/Africa (EMEA) Data Centre - Drop 56 Feature Update

Scheduled Maintenance Report for Avaya Cloud Products

Completed

The scheduled maintenance has been completed.

Posted Nov 17, 2023 - 23:31 EST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Nov 17, 2023 - 17:30 EST

Scheduled

Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 56 Release to Prod-EU Environment (Europe/Middle East/Africa (EMEA) Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 56 is available at - https://download.avaya.com/css/public/documents/101087195

Posted Nov 10, 2023 - 16:45 EST

This scheduled maintenance affected: Avaya Experience Platform (AXP) (Voice - Europe (EU), Email - Europe (EU), Chat - Europe (EU), Messaging - Europe (EU), Analytics - Europe (EU)).