Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 25, 2023 - 00:01 EDT
Scheduled
Please be advised of planned Platform Maintenance activity on our 3rd Party Vendor Cloud Platform related to AXP for the Prod-NA Environment (North America Data Centre). This planned activity includes Cloud Platform updates to Agent Workspaces only. Admin UI or related services are not included.
This planned platform upgrade does not require any downtime and is expected to be transparent to end users. However as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the implementation window timeframe. The timing of the implementation window is planned to eliminate degradation as much as possible.
Posted May 22, 2023 - 17:07 EDT
This scheduled maintenance affected: Avaya Experience Platform (AXP) (Voice - North America (NA), Email - North America (NA), Chat - North America (NA), Messaging - North America (NA), Analytics - North America (NA)).