OneCloud™ CCaaS Public - Prod-NA - Agents are experiencing issues with Email Channel

Incident Report for Avaya Cloud Products

Resolved

Agents are no more experiencing issue with Email Channel. This incident has been resolved.

Posted May 04, 2022 - 08:10 EDT

A fix has been implemented and we are monitoring the results.

Posted May 04, 2022 - 06:23 EDT

The issue has been identified and a fix is being implemented.

Posted May 04, 2022 - 06:17 EDT

Agent are experiencing issues with Email Channel on Prod-NA. We are investigating the issue.

Posted May 04, 2022 - 04:30 EDT

This incident affected: Avaya Experience Platform (AXP) (Email - North America (NA)).