[US] CPaaS - Action Required - Network updates for SIP Media

Scheduled Maintenance Report for Avaya Cloud Products

Completed

The scheduled maintenance has been completed.

Posted Dec 05, 2023 - 12:48 EST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Nov 30, 2023 - 00:00 EST

Update

Gentle reminder for CPaaS Voice customers: If you are using a firewall for handling RTP packets (media), kindly allow the new subnet 50.114.144.0/21 to your firewall's configuration. Please complete this update before November 30, 2023 to ensure uninterrupted service and media quality. We appreciate your cooperation.

Posted Nov 27, 2023 - 12:46 EST

Update

Update for CPaaS Voice customers: This maintenance notice does not apply to Avaya Experience Platform users or BYOC users.

We are extending the deadline from Nov 10 to Nov 30, 2023 to allow additional time for CPaaS Voice customers to update their firewall configuration.

We made a change to the previously communicated subnet. We’re adding new media IP addresses which are contained inside the subnet 50.114.144.0/21. Since the previously communicated subnet 50.114.146.0/24 is contained inside this new larger subnet we ask for it to be replaced.

After November 30, 2023, the full list of Media subnets will be:

64.16.224.0/19
185.246.41.128/25
103.115.244.128/25
50.114.144.0/21

We appreciate your cooperation. If you have any questions regarding this, please don't hesitate to contact our support team using Avaya OneCare portal.

Thanks
CPaaS team @ AVAYA

Posted Nov 09, 2023 - 19:14 EST

Update

Gentle reminder for CPaaS Voice customers: If you are using a firewall for handling RTP packets (media), kindly allow the new subnet 50.114.146.0/24 to your firewall's configuration. Please complete this update before November 10, 2023 to ensure uninterrupted service and media quality. We appreciate your cooperation.

Posted Oct 30, 2023 - 09:30 EDT

Scheduled

Dear Voice Customer,

We are informing you of an important update regarding your voice services that require action by November 10, 2023 to ensure uninterrupted service.

Our carrier partner is introducing a new range of network subnet that will be used for handling RTP packets (media). The new subnet is 50.114.146.0/24

After November 10, 2023, the full list of Media subnets will be:

64.16.224.0/19

185.246.41.128/25

103.115.244.128/25

50.114.146.0/24

Action Required:

If you are using a firewall for handling RTP packets (media), kindly allow the new subnet to the firewall's configuration. Please complete this update before November 10, 2023 to ensure uninterrupted service and media quality. We appreciate your cooperation.

If you have any questions regarding this, please don't hesitate to contact our support team using Avaya OneCare portal.

Thanks
CPaaS team @ AVAYA

Posted Oct 25, 2023 - 14:11 EDT

This scheduled maintenance affected: Communications APIs (CPaaS Voice/API) (Voice).