Avaya Experience Platform - INCIDENT - Asia - Potential issue with accessing call recordings

Incident Report for Avaya Cloud Products

Resolved

This incident has been resolved.
Posted Jun 12, 2025 - 16:41 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 12, 2025 - 16:33 EDT

Investigating

For our tenants on Prod-ASE, users might not be able to access call recordings.
The issue is currently being investigated with the third party service provider.
Posted Jun 12, 2025 - 02:06 EDT
This incident affected: Media Processing Regions (Asia Southeast, Asia South, Asia) and Communications APIs (CPaaS Voice/API) (Recordings).
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