Avaya will be implementing a production control freeze period beginning Thursday, December 18th 2025 and ending Sunday, January 4th 2026. During this period no feature or tenant capabilities will be added; however, emergency service resolution will continue.
Get email notifications whenever Avaya Cloud Products creates, updates or resolves an incident.
Get text message notifications whenever Avaya Cloud Products creates or resolves an incident.
Get incident updates and maintenance status messages in Slack.
This issue where users were unable to modify recording configuration in VCT has been resolved and working fine.
Posted Jul 24, 2022 - 10:58 EDT
Update
Unable to modify recording configuration in VCT when linking or changing Dropbox or OneDrive account. Disabling recording works. In case of any assistance required until the issue is fixed, do raise a support ticket. Thank You.
Posted Jul 23, 2022 - 09:51 EDT
Update
Unable to modify recording configuration in VCT when linking or changing Dropbox or OneDrive account. Disabling recording works. In case of any assistance required until the issue is fixed, do raise a support ticket. Thank You.
Posted Jul 23, 2022 - 09:50 EDT
Investigating
Any changes to recording configuration is not working as per design. We are investigating the issue.
Posted Jul 22, 2022 - 12:53 EDT
This incident affected: Video consultation tool (Recording).