Centered Block of Text

Avaya will be implementing a production control freeze period beginning Thursday, December 18th 2025 and ending Sunday, January 4th 2026. During this period no feature or tenant capabilities will be added; however, emergency service resolution will continue.

Degraded performance in Historical Reporting within the Prod-NA environment (North America)

Incident Report for Avaya Cloud Products

Resolved

This incident has been resolved.

Posted Sep 12, 2025 - 08:38 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 12, 2025 - 08:16 EDT

Investigating

Impact: Some customers may experience degraded performance in Historical Reporting within the Prod-NA environment (North America).

Current Status: Our engineering team is actively investigating the issue. We will provide updates as more information becomes available.

We appreciate your patience and will keep you posted on progress.

Posted Sep 12, 2025 - 08:01 EDT

This incident affected: Avaya Experience Platform Public (AXP Public) (Analytics - North America (NA)).