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Avaya will be implementing a production control freeze period beginning Thursday, December 18th 2025 and ending Sunday, January 4th 2026. During this period no feature or tenant capabilities will be added; however, emergency service resolution will continue.

Please be advised of this planned maintenance activity for Avaya Experience Platform to Prod-NA Environment (North America Data Centre).

Scheduled Maintenance Report for Avaya Cloud Products

Completed

The scheduled maintenance has been completed.

Posted Nov 18, 2024 - 05:00 EST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Nov 18, 2024 - 03:00 EST

Scheduled

As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance update to our Cloud infrastructure.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice and Analytics. There is no impact to service.

Posted Nov 15, 2024 - 09:48 EST

This scheduled maintenance affected: Avaya Experience Platform Public (AXP Public) (Voice - North America (NA), Email - North America (NA), Chat - North America (NA), Messaging - North America (NA), Analytics - North America (NA), Social Connections - North America (NA), API Access - North America (NA), Preview Dialing - North America (NA)).