Avaya Experience Platform - CHG0715540 - Europe/Middle East/Africa (EMEA) Data Centre - Drop 35 Feature Update
Scheduled Maintenance Report for Avaya Cloud Products
Completed
The scheduled maintenance has been completed.
Posted Jan 28, 2023 - 22:28 EST
Update
Please be advised that following successful completion of planned maintenance, all services of Avaya Experience platform are unlocked to users. Agents will be able to send and receive interactions through voice, e-mail, chat, or messages.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.
Posted Jan 28, 2023 - 21:15 EST
Update
Please be advised that all services of Avaya Experience Platform are now being locked to users for the next 60 minutes as part of the ongoing planned maintenance. During this period users will be unable to send or receive interactions through voice, e-mail, chat, or messaging channels.

Please ensure all users have logged out of the system.

A follow up communication will be sent when the services are made available again.
Posted Jan 28, 2023 - 20:15 EST
Update
Please be advised that in 15 minutes all services of Avaya Experience Platform will be locked to users for 60 minutes as part of the ongoing planned maintenance. During this period users will be unable to send or receive interactions through voice, e-mail, chat, or messaging channels.

Please ensure all users log out of the system for this period.
Posted Jan 28, 2023 - 20:00 EST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 28, 2023 - 19:30 EST
Update
Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 35 Release to Prod-EU Environment (EMEA regional Data Centre), which will cover updates across the product infrastructure.

All Services will be locked to users for 1 hour during the maintenance window. Please ensure all users have logged out of the system. This is expected to start after the initial 45 mins from the Scheduled window start time. During this period, users will be unable to send or receive interaction through Voice, email, chat and messaging channels. After the system is unlocked, all features including administration will be available to customers.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.
Posted Jan 27, 2023 - 08:49 EST
Update
Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 35 Release to Prod-EU Environment (EMEA regional Data Centre), which will cover updates across the product infrastructure.

All Services will be locked to users for 1 hour during the maintenance window. This is expected to start after the initial 45 mins from the Scheduled window start time. During this period, users will be unable to send or receive interaction through Voice, email, chat and messaging channels. After the system is unlocked, all features including administration will be available to customers.

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.
Posted Jan 26, 2023 - 11:43 EST
Scheduled
Please be advised of the Bi-Monthly Feature update release window for Avaya Experience Platform (Former Name - CCaaS Public OMNI), Drop 35 Release to Prod-EU Environment (Europe/Middle East/Africa (EMEA) Data Centre), which will cover updates across the product.

All Services will be unavailable for 1 hour during the maintenance window. This is expected to start after the initial 45 mins from the Scheduled window start time. During this period, users will be unable to send or receive interaction through Voice, email, chat and messaging channels.   

The remainder of the planned maintenance is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the maintenance window timeframe. The timing of the maintenance window is planned to eliminate degradation as much as possible.
Posted Jan 20, 2023 - 17:01 EST
This scheduled maintenance affected: Avaya Experience Platform (AXP) (Voice - Europe (EU), Email - Europe (EU), Chat - Europe (EU), Messaging - Europe (EU)).