All Systems Operational
Avaya Experience Platform (AXP)
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Operational
Voice - North America (NA)
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Email - North America (NA)
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Chat - North America (NA)
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Messaging - North America (NA)
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Analytics - North America (NA)
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Social Connections - North America (NA)
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API Access - North America (NA)
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Preview Dialing - North America (NA)
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Voice - South America (SA)
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Email - South America (SA)
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Chat - South America (SA)
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Messaging - South America (SA)
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Analytics - South America (SA)
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Social Connections - South America (SA)
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API Access - South America (SA)
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Preview Dialing - South America (SA)
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Voice - Europe (EU)
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Email - Europe (EU)
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Chat - Europe (EU)
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Messaging - Europe (EU)
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Analytics - Europe (EU)
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Social Connections - Europe (EU)
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API Access - Europe (EU)
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Preview Dialing - Europe (EU)
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Voice - United Kingdom (UK)
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Email - United Kingdom (UK)
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Chat - United Kingdom (UK)
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Messaging - United Kingdom (UK)
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Analytics - United Kingdom (UK)
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Social Connections - United Kingdom (UK)
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API Access - United Kingdom (UK)
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Preview Dialing - United Kingdom (UK)
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Voice - AsiaPacific (APAC)
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Email - AsiaPacific (APAC)
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Chat - AsiaPacific (APAC)
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Messaging - AsiaPacific (APAC)
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Analytics - Asiapacific (APAC)
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Social Connections - AsiaPacific (APAC)
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API Access - AsiaPacific (APAC)
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Preview Dialing - AsiaPacific (APAC)
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Voice - Australia (ANZ)
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Email - Australia (ANZ)
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Chat - Australia (ANZ)
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Messaging - Australia (ANZ)
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Analytics - Australia (ANZ)
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Social Connections - Australia (ANZ)
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API Access - Australia (ANZ)
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Voice - Canada (CA)
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Email - Canada (CA)
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Chat - Canada (CA)
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Messaging - Canada (CA)
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Analytics - Canada (CA)
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API Access - Canada (CA)
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Voice - Japan (JP)
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Email - Japan (JP)
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Chat - Japan (JP)
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Messaging - Japan (JP)
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Analytics - Japan (JP)
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API Access - Japan (JP)
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Voice - India (IN)
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Email - India (IN)
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Chat - India (IN)
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Messaging - India (IN)
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Analytics - India (IN)
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Avaya Enterprise Cloud (AEC)
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Avaya Enterprise Cloud - Voice
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Communications APIs (CPaaS Voice/API)
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REST API
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General Infrastructure
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Lookups
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Dashboard
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Voice
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Phone Numbers
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Transcriptions
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Recordings
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Communications Messaging (CPaaS Messaging)
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Inbound SMS
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Inbound MMS
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Outbound SMS
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Outbound MMS
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SIP Trunking
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Inbound Calling
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Outbound Calling
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Media Processing Regions
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North America East
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North America Northeast
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North America West
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North America Central
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South America East
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Asia Southeast
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Asia Northeast
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Asia South
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Europe North
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Europe Central
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Europe West
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Oceania
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Asia
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Europe
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Spaces
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Dialing
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Messaging
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Live Meetings
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Media Processing
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Sign-In
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Mobile App
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Email Invites
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Calendar Integration
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Avaya Meeting Scheduler
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Screen share
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SMS
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Verification call
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Avaya Social Connections
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Facebook
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Twitter
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Instagram
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Core
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Admin Portal
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OneCloud Admin Portal
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Web portal
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US DC connectivity
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EU DC Connectivity
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Agents/Widgets/Tools
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Virtual Agent
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SMCC Widget
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CX History
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Video consultation tool
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Recording
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Reporting
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Invites / Waiting Room
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Voice and SMS
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Meeting
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API
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Avaya Cloud Office (ACO)
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Calling - Inbound - Americas
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Calling - Inbound - EMEA
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Calling - Inbound - APAC
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Calling - Outbound - Americas
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Calling - Outbound - EMEA
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Calling - Outbound - APAC
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Calling - Call Queue - Americas
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Calling - Call Queue - EMEA
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Calling - Call Queue - APAC
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Phones - Deskphone - Americas
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Phones - Deskphone - EMEA
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Phones - Deskphone - APAC
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Phones - Softphone - Americas
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Phones - Softphone - EMEA
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Phones - Softphone - APAC
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SMS - Inbound - Americas
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SMS - Inbound - EMEA
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SMS - Inbound - APAC
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SMS - Outbound - Americas
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SMS - Outbound - EMEA
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SMS - Outbound - APAC
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Fax - Inbound - Americas
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Fax - Inbound - EMEA
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Fax - Inbound - APAC
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Fax - Outbound - Americas
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Fax - Outbound - EMEA
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Fax - Outbound - APAC
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Meeting - RingCentral Meetings - Americas
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Meeting - RingCentral Meetings - EMEA
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Meeting - RingCentral Meetings - APAC
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Meeting - Avaya Cloud Office Video - Americas
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Meeting - Avaya Cloud Office Video - EMEA
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Meeting - Avaya Cloud Office Video - APAC
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Connect Platform - Americas
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Connect Platform - EMEA
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Connect Platform - APAC
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Service Portal - Americas
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Service Portal - EMEA
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Service Portal - APAC
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Developer Sandbox - Americas
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Developer Sandbox - EMEA
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Developer Sandbox - APAC
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Analytics - Live Reports - Americas
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Analytics - Live Reports - EMEA
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Analytics - Live Reports - APAC
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Analytics - Analytics Portal - Americas
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Analytics - Analytics Portal - EMEA
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Analytics - Analytics Portal - APAC
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Avaya API Gateway
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Asia Pacific (APAC)
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Australia (ANZ)
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Europe (EU)
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North America (NA)
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South America (SA)
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United Kingdom (UK)
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Canada (CA)
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Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please be advised of this planned maintenance activity for Avaya Experience Platform to Prod-NA Environment (North America Data Centre) Apr 3, 2025 17:00-18:00 EDT
Avaya has changed its certificate authority entity from Entrust to Sectigo. The result of this change is minor for HTTP endpoints but for SIP MTLS trunks it is impacting as the CA certs are usually manually provisioned on the SBCs. The new CA certificates must be installed on the premise or carrier SBC when MPC changes its certifcates (that are signed by the new entity SECTIGO), or there will be an outage as TLS negotiation will fail.
MPC will be updated to SECTIGO certificates during this scheduled maintenance window.
All customers who would need to update their SBC with the new CA have already been contacted. If in doubt, please contact Avaya for more details.
Posted on Mar 10, 2025 - 15:37 EDT
MPC will be updated to SECTIGO certificates during this scheduled maintenance window.
All customers who would need to update their SBC with the new CA have already been contacted. If in doubt, please contact Avaya for more details.
Posted on Mar 10, 2025 - 15:37 EDT
Please be advised of this planned maintenance activity for Avaya Experience Platform to Prod-EU Environment (Europe Data Centre) Apr 3, 2025 21:30-23:30 EDT
As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance updates to our Cloud infrastructure.
Please note that this activity will not affect our standard Omni Channel services for Digital, Voice and Analytics. There is no impact to service.
Posted on Apr 01, 2025 - 20:42 EDT
Please note that this activity will not affect our standard Omni Channel services for Digital, Voice and Analytics. There is no impact to service.
Posted on Apr 01, 2025 - 20:42 EDT
Please be advised of this planned maintenance activity for Avaya Experience Platform to Prod-UK Environment (United Kingdom Data Centre) Apr 4, 2025 21:30-23:30 EDT
As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance updates to our Cloud infrastructure.
Please note that this activity will not affect our standard Omni Channel services for Digital, Voice and Analytics. There is no impact to service.
Posted on Apr 01, 2025 - 20:44 EDT
Please note that this activity will not affect our standard Omni Channel services for Digital, Voice and Analytics. There is no impact to service.
Posted on Apr 01, 2025 - 20:44 EDT
Please be advised of this planned maintenance activity for Avaya Experience Platform to Prod-ASE Environment (Asia Pacific Data Centre) Apr 9, 2025 16:00-18:00 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Mar 31, 2025 - 09:27 EDT
Mar 31, 2025 - 09:27 EDT
Scheduled -
Please be advised of this planned update release window on AXP Prod-ASE Environment (Asia Pacific Data Centre). During this update, you may experience a brief degradation in AXP services.
Mar 28, 2025 - 13:36 EDT
Mar 28, 2025 - 13:36 EDT