Resolved -
This incident has been resolved.
Jan 30, 03:21 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Jan 29, 15:39 EST
Investigating -
We are currently investigating this issue.
Jan 29, 11:47 EST
Monitoring -
We are monitoring the issue now
Jan 29, 08:52 EST
Investigating -
We are currently experiencing a feature degradation affecting delivery logic in the Prod-UK environment. Specifically, agents may receive multiple interactions despite multiplicity settings being restricted to 1.
Our engineering team has identified the cause and is working toward an immediate resolution. We will keep you posted on the latest.
Jan 29, 07:03 EST
Resolved -
This incident has been resolved.
Jan 26, 11:31 EST
Monitoring -
All Email systems are now functional we are closely monitoring the service for the next several hours to ensure continued stability.
Thank you for your patience while we resolved this matter.
Jan 26, 08:16 EST
Investigating -
We are currently investigating reports of degraded email performance originating from our prod-UK datacenter. Users may experience increased latency or intermittent delays in message delivery.
Our engineering team working on restoring full service.
Jan 26, 07:04 EST
Completed -
The scheduled maintenance has been completed.
Jan 25, 08:30 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 07:30 EST
Scheduled -
Please be advised of this planned update release window for AXP Scheduled Maintenance - Prod-NA (North America Data Center). This planned feature update release does not require any downtime on other AXP services. No impact for AXP Connect customer.
Jan 23, 13:24 EST
Completed -
The scheduled maintenance has been completed.
Jan 23, 17:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 16:00 EST
Update -
We will be undergoing scheduled maintenance during this time.
Jan 23, 13:22 EST
Scheduled -
Please be advised of this planned update release window for AXP Scheduled Maintenance - Prod-UK (United Kingdom Data center ). This planned feature update release does not require any downtime on other AXP services. No impact for AXP Connect customers
Jan 23, 13:21 EST