All Systems Operational

Avaya Experience Platform Public (AXP Public) ? Operational
Voice - North America (NA) Operational
Email - North America (NA) Operational
Chat - North America (NA) Operational
Messaging - North America (NA) Operational
Analytics - North America (NA) Operational
Social Connections - North America (NA) ? Operational
API Access - North America (NA) Operational
Preview Dialing - North America (NA) Operational
Voice - South America (SA) Operational
Email - South America (SA) Operational
Chat - South America (SA) Operational
Messaging - South America (SA) Operational
Analytics - South America (SA) Operational
Social Connections - South America (SA) ? Operational
API Access - South America (SA) Operational
Preview Dialing - South America (SA) Operational
Voice - Europe (EU) Operational
Email - Europe (EU) Operational
Chat - Europe (EU) Operational
Messaging - Europe (EU) Operational
Analytics - Europe (EU) Operational
Social Connections - Europe (EU) ? Operational
API Access - Europe (EU) Operational
Preview Dialing - Europe (EU) Operational
Voice - United Kingdom (UK) Operational
Email - United Kingdom (UK) Operational
Chat - United Kingdom (UK) Operational
Messaging - United Kingdom (UK) Operational
Analytics - United Kingdom (UK) Operational
Social Connections - United Kingdom (UK) ? Operational
API Access - United Kingdom (UK) Operational
Preview Dialing - United Kingdom (UK) Operational
Voice - AsiaPacific (APAC) Operational
Email - AsiaPacific (APAC) Operational
Chat - AsiaPacific (APAC) Operational
Messaging - AsiaPacific (APAC) Operational
Analytics - Asiapacific (APAC) Operational
Social Connections - AsiaPacific (APAC) ? Operational
API Access - AsiaPacific (APAC) Operational
Preview Dialing - AsiaPacific (APAC) Operational
Voice - Australia (ANZ) Operational
Email - Australia (ANZ) Operational
Chat - Australia (ANZ) Operational
Messaging - Australia (ANZ) Operational
Analytics - Australia (ANZ) Operational
Social Connections - Australia (ANZ) ? Operational
API Access - Australia (ANZ) Operational
Voice - Canada (CA) Operational
Email - Canada (CA) Operational
Chat - Canada (CA) Operational
Messaging - Canada (CA) Operational
Analytics - Canada (CA) Operational
API Access - Canada (CA) Operational
Voice - Japan (JP) Operational
Email - Japan (JP) Operational
Chat - Japan (JP) Operational
Messaging - Japan (JP) Operational
Analytics - Japan (JP) Operational
API Access - Japan (JP) Operational
Voice - India (IN) Operational
Email - India (IN) Operational
Chat - India (IN) Operational
Messaging - India (IN) Operational
Analytics - India (IN) Operational
Avaya Experience Platform Private (AXP Private) ? Operational
AXP Connect - Voice Operational
Communications APIs (CPaaS Voice/API) ? Operational
REST API Operational
General Infrastructure Operational
Lookups ? Operational
Dashboard ? Operational
Voice Operational
Phone Numbers ? Operational
Transcriptions ? Operational
Recordings Operational
Communications Messaging (CPaaS Messaging) ? Operational
Inbound SMS ? Operational
Inbound MMS ? Operational
Outbound SMS ? Operational
Outbound MMS ? Operational
SIP Trunking ? Operational
Inbound Calling ? Operational
Outbound Calling ? Operational
Media Processing Regions ? Operational
North America East ? Operational
North America Northeast Operational
North America West ? Operational
North America Central ? Operational
South America East Operational
Asia Southeast ? Operational
Asia Northeast Operational
Asia South ? Operational
Europe North Operational
Europe Central ? Operational
Europe West ? Operational
Oceania Operational
Asia Operational
Europe Operational
Spaces ? Operational
Dialing Operational
Messaging Operational
Live Meetings Operational
Media Processing ? Operational
Sign-In Operational
Mobile App Operational
Email Invites Operational
Calendar Integration Operational
Avaya Meeting Scheduler ? Operational
Screen share Operational
SMS Operational
Verification call ? Operational
Avaya Social Connections ? Operational
Facebook Operational
Twitter Operational
Instagram Operational
Core Operational
Admin Portal Operational
OneCloud Admin Portal ? Operational
Web portal ? Operational
US DC connectivity ? Operational
EU DC Connectivity ? Operational
Agents/Widgets/Tools ? Operational
Virtual Agent ? Operational
SMCC Widget ? Operational
CX History ? Operational
Video consultation tool Operational
Recording Operational
Reporting Operational
Invites / Waiting Room Operational
Voice and SMS Operational
Meeting Operational
API Operational
Avaya Cloud Office (ACO) Operational
Calling - Inbound - Americas ? Operational
Calling - Inbound - EMEA ? Operational
Calling - Inbound - APAC ? Operational
Calling - Outbound - Americas ? Operational
Calling - Outbound - EMEA Operational
Calling - Outbound - APAC Operational
Calling - Call Queue - Americas Operational
Calling - Call Queue - EMEA Operational
Calling - Call Queue - APAC Operational
Phones - Deskphone - Americas Operational
Phones - Deskphone - EMEA Operational
Phones - Deskphone - APAC Operational
Phones - Softphone - Americas Operational
Phones - Softphone - EMEA Operational
Phones - Softphone - APAC Operational
SMS - Inbound - Americas Operational
SMS - Inbound - EMEA Operational
SMS - Inbound - APAC Operational
SMS - Outbound - Americas Operational
SMS - Outbound - EMEA Operational
SMS - Outbound - APAC Operational
Fax - Inbound - Americas Operational
Fax - Inbound - EMEA Operational
Fax - Inbound - APAC Operational
Fax - Outbound - Americas Operational
Fax - Outbound - EMEA Operational
Fax - Outbound - APAC Operational
Meeting - RingCentral Meetings - Americas Operational
Meeting - RingCentral Meetings - EMEA Operational
Meeting - RingCentral Meetings - APAC Operational
Meeting - Avaya Cloud Office Video - Americas Operational
Meeting - Avaya Cloud Office Video - EMEA Operational
Meeting - Avaya Cloud Office Video - APAC Operational
Connect Platform - Americas Operational
Connect Platform - EMEA Operational
Connect Platform - APAC Operational
Service Portal - Americas Operational
Service Portal - EMEA Operational
Service Portal - APAC Operational
Developer Sandbox - Americas Operational
Developer Sandbox - EMEA Operational
Developer Sandbox - APAC Operational
Analytics - Live Reports - Americas Operational
Analytics - Live Reports - EMEA Operational
Analytics - Live Reports - APAC Operational
Analytics - Analytics Portal - Americas Operational
Analytics - Analytics Portal - EMEA Operational
Analytics - Analytics Portal - APAC Operational
Avaya API Gateway Operational
Asia Pacific (APAC) Operational
Australia (ANZ) Operational
Europe (EU) Operational
North America (NA) Operational
South America (SA) Operational
United Kingdom (UK) Operational
Canada (CA) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Sep 17, 2025

No incidents reported today.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025
Degraded performance in Historical Reporting within the Prod-NA environment (North America)
Resolved - This incident has been resolved.
Sep 12, 08:38 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 12, 08:16 EDT
Investigating - Impact: Some customers may experience degraded performance in Historical Reporting within the Prod-NA environment (North America).

Current Status: Our engineering team is actively investigating the issue. We will provide updates as more information becomes available.

We appreciate your patience and will keep you posted on progress.
Sep 12, 08:01 EDT
Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025
agents may experience delays in workspaces
Resolved - This incident has been resolved.
Sep 9, 14:13 EDT
Monitoring - Issue has been self-recovered, monitoring the results.
Sep 9, 13:51 EDT
Investigating - We are investigating a possible issue. During this time agents may experience delays in workspaces.
Sep 9, 13:28 EDT
Sep 8, 2025
Please be advised of this routine maintenance activity on orchestration for Avaya Experience Platform to Prod-ASE Environment (APAC Data Centre)
Completed - The scheduled maintenance has been completed.
Sep 8, 17:30 EDT
Verifying - Verification is currently underway for the maintenance items.
Sep 8, 17:08 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 16:30 EDT
Scheduled - As part of our ongoing commitment to the performance, reliability, and security of the Avaya Experience Platform (AXP), we will conduct standard Cloud infrastructure maintenance in the Prod-ASE environment (APAC Data Centre).

Impact - No impact to service is expected. Omni-Channel services (Digital, Voice, and Analytics) will remain available and operate normally.
Sep 8, 13:58 EDT
Intermittent Agent Save Errors – Resolved | Prod-ASE Environment (APAC Data Centre)
Resolved - We recently identified an intermittent issue that caused errors during the saving of Agents. This issue has now been fully resolved, and no further action is required.
Sep 8, 09:05 EDT
Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025
we are investigating a possible issue on workspaces
Resolved - This incident has been resolved.
Sep 5, 14:20 EDT
Investigating - We are currently investigating this issue.
Sep 5, 13:30 EDT
Sep 4, 2025
Please be advised of this planned maintenance activity for Avaya Experience Platform to Prod-EU Environment (Europe Data Centre)
Completed - The scheduled maintenance has been completed.
Sep 4, 20:04 EDT
Verifying - Verification is currently underway for the maintenance items.
Sep 4, 20:03 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 18:30 EDT
Scheduled - As part of our ongoing commitment to the performance, reliability, and security of the Avaya Experience Platform (AXP), we will conduct standard Cloud infrastructure maintenance in the Prod-EU environment (Europe Data Centre)

Impact - No impact to service is expected. Omni-Channel services (Digital, Voice, and Analytics) will remain available and operate normally.
Sep 3, 08:55 EDT
Please be advised of this planned maintenance activity for Avaya Experience Platform to Prod-ASE Environment (APAC Data Centre)
Completed - The scheduled maintenance has been completed.
Sep 4, 17:13 EDT
Verifying - Verification is currently underway for the maintenance items.
Sep 4, 16:43 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 15:00 EDT
Scheduled - As part of our ongoing commitment to the performance, reliability, and security of the Avaya Experience Platform (AXP), we will conduct standard Cloud infrastructure maintenance in the Prod-ASE environment (APAC Data Centre).

Impact - No impact to service is expected. Omni-Channel services (Digital, Voice, and Analytics) will remain available and operate normally.
Sep 3, 08:52 EDT
Please be advised of this planned maintenance activity for Avaya Experience Platform Prod-NA Environment (North America Data Centre)
Completed - The scheduled maintenance has been completed.
Sep 4, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 02:00 EDT
Scheduled - As part of our ongoing commitment to the performance, reliability, and security of the Avaya Experience Platform (AXP), we will conduct standard Cloud infrastructure maintenance in the Prod-NA environment (North America Data Centre).

Impact – No impact to service is expected. Omni-Channel services (Digital, Voice, and Analytics) will remain available and operate normally. While a few services will undergo rolling restarts, there will be no impact to overall functionality.
Sep 3, 12:46 EDT
Sep 3, 2025

No incidents reported.

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