Please be advised of this planned maintenance activity for Avaya Experience Platform to Prod-UK Environment (United Kingdom Data Centre)
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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 03, 2025 - 21:30 EDT
Apr 03, 2025 - 21:30 EDT
Scheduled - As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance updates to our Cloud infrastructure.
Please note that this activity will not affect our standard Omni Channel services for Digital, Voice and Analytics. There is no impact to service.
Apr 3, 2025 21:30-23:30 EDT
Please note that this activity will not affect our standard Omni Channel services for Digital, Voice and Analytics. There is no impact to service.
Apr 3, 2025 21:30-23:30 EDT
Avaya Experience Platform (AXP)
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Under Maintenance
Voice - North America (NA)
Operational
Email - North America (NA)
Operational
Chat - North America (NA)
Operational
Messaging - North America (NA)
Operational
Analytics - North America (NA)
Operational
Social Connections - North America (NA)
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Operational
API Access - North America (NA)
Operational
Preview Dialing - North America (NA)
Operational
Voice - South America (SA)
Operational
Email - South America (SA)
Operational
Chat - South America (SA)
Operational
Messaging - South America (SA)
Operational
Analytics - South America (SA)
Operational
Social Connections - South America (SA)
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Operational
API Access - South America (SA)
Operational
Preview Dialing - South America (SA)
Operational
Voice - Europe (EU)
Operational
Email - Europe (EU)
Operational
Chat - Europe (EU)
Operational
Messaging - Europe (EU)
Operational
Analytics - Europe (EU)
Operational
Social Connections - Europe (EU)
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Operational
API Access - Europe (EU)
Operational
Preview Dialing - Europe (EU)
Operational
Voice - United Kingdom (UK)
Under Maintenance
Email - United Kingdom (UK)
Under Maintenance
Chat - United Kingdom (UK)
Under Maintenance
Messaging - United Kingdom (UK)
Under Maintenance
Analytics - United Kingdom (UK)
Under Maintenance
Social Connections - United Kingdom (UK)
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Under Maintenance
API Access - United Kingdom (UK)
Operational
Preview Dialing - United Kingdom (UK)
Under Maintenance
Voice - AsiaPacific (APAC)
Operational
Email - AsiaPacific (APAC)
Operational
Chat - AsiaPacific (APAC)
Operational
Messaging - AsiaPacific (APAC)
Operational
Analytics - Asiapacific (APAC)
Operational
Social Connections - AsiaPacific (APAC)
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Operational
API Access - AsiaPacific (APAC)
Operational
Preview Dialing - AsiaPacific (APAC)
Operational
Voice - Australia (ANZ)
Operational
Email - Australia (ANZ)
Operational
Chat - Australia (ANZ)
Operational
Messaging - Australia (ANZ)
Operational
Analytics - Australia (ANZ)
Operational
Social Connections - Australia (ANZ)
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Operational
API Access - Australia (ANZ)
Operational
Voice - Canada (CA)
Operational
Email - Canada (CA)
Operational
Chat - Canada (CA)
Operational
Messaging - Canada (CA)
Operational
Analytics - Canada (CA)
Operational
API Access - Canada (CA)
Operational
Voice - Japan (JP)
Operational
Email - Japan (JP)
Operational
Chat - Japan (JP)
Operational
Messaging - Japan (JP)
Operational
Analytics - Japan (JP)
Operational
API Access - Japan (JP)
Operational
Voice - India (IN)
Operational
Email - India (IN)
Operational
Chat - India (IN)
Operational
Messaging - India (IN)
Operational
Analytics - India (IN)
Operational
Avaya Enterprise Cloud (AEC)
Operational
Avaya Enterprise Cloud - Voice
Operational
Communications APIs (CPaaS Voice/API)
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Operational
REST API
Operational
General Infrastructure
Operational
Lookups
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Operational
Dashboard
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Operational
Voice
Operational
Phone Numbers
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Operational
Transcriptions
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Operational
Recordings
Operational
Communications Messaging (CPaaS Messaging)
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Operational
Inbound SMS
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Operational
Inbound MMS
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Operational
Outbound SMS
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Operational
Outbound MMS
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Operational
SIP Trunking
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Operational
Inbound Calling
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Operational
Outbound Calling
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Operational
Media Processing Regions
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Operational
North America East
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Operational
North America Northeast
Operational
North America West
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Operational
North America Central
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Operational
South America East
Operational
Asia Southeast
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Operational
Asia Northeast
Operational
Asia South
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Operational
Europe North
Operational
Europe Central
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Operational
Europe West
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Operational
Oceania
Operational
Asia
Operational
Europe
Operational
Spaces
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Operational
Dialing
Operational
Messaging
Operational
Live Meetings
Operational
Media Processing
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Operational
Sign-In
Operational
Mobile App
Operational
Email Invites
Operational
Calendar Integration
Operational
Avaya Meeting Scheduler
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Operational
Screen share
Operational
SMS
Operational
Verification call
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Operational
Avaya Social Connections
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Operational
Facebook
Operational
Twitter
Operational
Instagram
Operational
Core
Operational
Admin Portal
Operational
OneCloud Admin Portal
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Operational
Web portal
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Operational
US DC connectivity
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Operational
EU DC Connectivity
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Operational
Agents/Widgets/Tools
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Operational
Virtual Agent
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Operational
SMCC Widget
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Operational
CX History
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Operational
Video consultation tool
Operational
Recording
Operational
Reporting
Operational
Invites / Waiting Room
Operational
Voice and SMS
Operational
Meeting
Operational
API
Operational
Avaya Cloud Office (ACO)
Operational
Calling - Inbound - Americas
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Operational
Calling - Inbound - EMEA
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Operational
Calling - Inbound - APAC
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Operational
Calling - Outbound - Americas
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Operational
Calling - Outbound - EMEA
Operational
Calling - Outbound - APAC
Operational
Calling - Call Queue - Americas
Operational
Calling - Call Queue - EMEA
Operational
Calling - Call Queue - APAC
Operational
Phones - Deskphone - Americas
Operational
Phones - Deskphone - EMEA
Operational
Phones - Deskphone - APAC
Operational
Phones - Softphone - Americas
Operational
Phones - Softphone - EMEA
Operational
Phones - Softphone - APAC
Operational
SMS - Inbound - Americas
Operational
SMS - Inbound - EMEA
Operational
SMS - Inbound - APAC
Operational
SMS - Outbound - Americas
Operational
SMS - Outbound - EMEA
Operational
SMS - Outbound - APAC
Operational
Fax - Inbound - Americas
Operational
Fax - Inbound - EMEA
Operational
Fax - Inbound - APAC
Operational
Fax - Outbound - Americas
Operational
Fax - Outbound - EMEA
Operational
Fax - Outbound - APAC
Operational
Meeting - RingCentral Meetings - Americas
Operational
Meeting - RingCentral Meetings - EMEA
Operational
Meeting - RingCentral Meetings - APAC
Operational
Meeting - Avaya Cloud Office Video - Americas
Operational
Meeting - Avaya Cloud Office Video - EMEA
Operational
Meeting - Avaya Cloud Office Video - APAC
Operational
Connect Platform - Americas
Operational
Connect Platform - EMEA
Operational
Connect Platform - APAC
Operational
Service Portal - Americas
Operational
Service Portal - EMEA
Operational
Service Portal - APAC
Operational
Developer Sandbox - Americas
Operational
Developer Sandbox - EMEA
Operational
Developer Sandbox - APAC
Operational
Analytics - Live Reports - Americas
Operational
Analytics - Live Reports - EMEA
Operational
Analytics - Live Reports - APAC
Operational
Analytics - Analytics Portal - Americas
Operational
Analytics - Analytics Portal - EMEA
Operational
Analytics - Analytics Portal - APAC
Operational
Avaya API Gateway
Operational
Asia Pacific (APAC)
Operational
Australia (ANZ)
Operational
Europe (EU)
Operational
North America (NA)
Operational
South America (SA)
Operational
United Kingdom (UK)
Operational
Canada (CA)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please be advised of this planned maintenance activity for Avaya Experience Platform to Prod-NA Environment (North America Data Centre) Apr 3, 2025 23:30 - Apr 4, 2025 00:30 EDT
Scheduled -
Avaya has changed its certificate authority entity from Entrust to Sectigo. The result of this change is minor for HTTP endpoints but for SIP MTLS trunks it is impacting as the CA certs are usually manually provisioned on the SBCs. The new CA certificates must be installed on the premise or carrier SBC when MPC changes its certifcates (that are signed by the new entity SECTIGO), or there will be an outage as TLS negotiation will fail.
MPC will be updated to SECTIGO certificates during this scheduled maintenance window.
All customers who would need to update their SBC with the new CA have already been contacted. If in doubt, please contact Avaya for more details.
Mar 10, 2025 - 15:37 EDT
MPC will be updated to SECTIGO certificates during this scheduled maintenance window.
All customers who would need to update their SBC with the new CA have already been contacted. If in doubt, please contact Avaya for more details.
Mar 10, 2025 - 15:37 EDT
AXP Preview Dialing Scheduled Maintenance - Prod-SA Environment (South America Data Centre) Apr 9, 2025 00:00-02:00 EDT
Update -
Please be advised of this planned update release window for AXP Preview Dialing to Prod-SA Environment (South America Data Centre). This planned feature update release does not require any downtime on other AXP services. However AXP Preview Dialing functionality will not be available during this maintenance window.
Apr 03, 2025 - 05:49 EDT
Apr 03, 2025 - 05:49 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Apr 03, 2025 - 05:47 EDT
Apr 03, 2025 - 05:47 EDT
Scheduled -
Please be advised of this planned update release window for AXP Preview Dialing to Prod-SA Environment (South America Data Centre). This planned feature update release does not require any downtime on other AXP services. However AXP Preview Dialing functionality will not be available during this maintenance window.
Apr 03, 2025 - 05:36 EDT
Apr 03, 2025 - 05:36 EDT
AXP Preview Dialing Scheduled Maintenance - Prod-NA Environment (North America Data Centre) Apr 9, 2025 02:00-08:00 EDT
Please be advised of this planned update release window for AXP Preview Dialing to AXP Preview Dialing Scheduled Maintenance - Prod-NA Environment (North America Data Centre). This planned feature update release does not require any downtime on other AXP services. However AXP Preview Dialing functionality will not be available during this maintenance window.
Posted on Apr 03, 2025 - 05:40 EDT
Posted on Apr 03, 2025 - 05:40 EDT
AXP Preview Dialing Scheduled Maintenance - Prod-ASE Environment (Asia Pacific Data Centre) Apr 9, 2025 15:00-21:00 EDT
Please be advised of this planned update release window for AXP Preview Dialing to Prod-ASE Environment (Asia Pacific Data Centre). This planned feature update release does not require any downtime on other AXP services. However AXP Preview Dialing functionality will not be available during this maintenance window
Posted on Apr 03, 2025 - 05:55 EDT
Posted on Apr 03, 2025 - 05:55 EDT
Please be advised of this planned maintenance activity for Avaya Experience Platform to Prod-ASE Environment (Asia Pacific Data Centre) Apr 9, 2025 16:00-18:00 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Mar 31, 2025 - 09:27 EDT
Mar 31, 2025 - 09:27 EDT
Scheduled -
Please be advised of this planned update release window on AXP Prod-ASE Environment (Asia Pacific Data Centre). During this update, you may experience a brief degradation in AXP services.
Mar 28, 2025 - 13:36 EDT
Mar 28, 2025 - 13:36 EDT
AXP Preview Dialing Scheduled Maintenance - Prod-UK Environment (United Kingdom Data Centre) Apr 9, 2025 16:30-22:30 EDT
Please be advised of this planned update release window for AXP Preview Dialing to Prod-UK Environment (United Kingdom Data Centre) Datacenter. This planned feature update release does not require any downtime on other AXP services. However AXP Preview Dialing functionality will not be available during this maintenance window.
Posted on Apr 03, 2025 - 05:59 EDT
Posted on Apr 03, 2025 - 05:59 EDT
AXP Preview Dialing Scheduled Maintenance - Prod-EU Environment (Europe Data Centre) Apr 9, 2025 18:30 - Apr 10, 2025 00:30 EDT
Please be advised of this planned update release window for AXP Preview Dialing to Prod-EU Environment (Europe Data Centre). This planned feature update release does not require any downtime on other AXP services. However AXP Preview Dialing functionality will not be available during this maintenance window.
Posted on Apr 03, 2025 - 06:03 EDT
Posted on Apr 03, 2025 - 06:03 EDT