Update - We are currently experiencing technical difficulties with the service responsible for processing customer journey data. This is due to an issue with one of our infrastructure partners.
Our team is working closely with the provider to resolve this as quickly as possible.
Mar 03, 2026 - 06:43 EST
Identified - a fix and testing is in progress. The next update expected at 1pm GMT.
Feb 26, 2026 - 21:00 EST
Investigating - We are currently investigating this issue.
Feb 26, 2026 - 19:07 EST
Avaya Experience Platform Public (AXP Public)
Degraded Performance
Voice - North America (NA)
Operational
Email - North America (NA)
Operational
Chat - North America (NA)
Operational
Messaging - North America (NA)
Operational
Analytics - North America (NA)
Operational
Social Connections - North America (NA)
Operational
API Access - North America (NA)
Operational
Preview Dialing - North America (NA)
Operational
Voice - Europe (EU)
Operational
Email - Europe (EU)
Operational
Chat - Europe (EU)
Operational
Messaging - Europe (EU)
Operational
Analytics - Europe (EU)
Operational
Social Connections - Europe (EU)
Operational
API Access - Europe (EU)
Operational
Preview Dialing - Europe (EU)
Operational
Voice - United Kingdom (UK)
Degraded Performance
Email - United Kingdom (UK)
Degraded Performance
Chat - United Kingdom (UK)
Degraded Performance
Messaging - United Kingdom (UK)
Degraded Performance
Analytics - United Kingdom (UK)
Degraded Performance
Social Connections - United Kingdom (UK)
Degraded Performance
API Access - United Kingdom (UK)
Degraded Performance
Preview Dialing - United Kingdom (UK)
Degraded Performance
Voice - AsiaPacific (APAC)
Operational
Email - AsiaPacific (APAC)
Operational
Chat - AsiaPacific (APAC)
Operational
Messaging - AsiaPacific (APAC)
Operational
Analytics - Asiapacific (APAC)
Operational
Social Connections - AsiaPacific (APAC)
Operational
We have planned a maintenance window to upgrade the Kubernetes cluster to version 1.33. This upgrade will also include the latest application updates to ensure continued support and compatibility.
During this maintenance window, there may be a short service interruption. Posted on
Mar 06, 2026 - 01:31 EST
Past Incidents
Mar 7, 2026
No incidents reported today.
Mar 6, 2026
No incidents reported.
Mar 5, 2026
No incidents reported.
Mar 4, 2026
No incidents reported.
Mar 3, 2026
Unresolved incident: Prod-UK : Ongoing instability with AXP Customer Journey.