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Avaya will be implementing a production control freeze period beginning Thursday, December 18th 2025 and ending Sunday, January 4th 2026. During this period no feature or tenant capabilities will be added; however, emergency service resolution will continue.
Unsupported Browser Advisory: Chrome/Chromium Version 143 (Pre-GA Builds)
Identified - We have identified a critical issue in pre-General Availability (GA) builds of Chrome/Chromium version 143 (Beta, Dev, and Canary channels).
These unreleased versions introduce severe voice-path latency, including noticeable delays and echo during use of our service.

These browser builds are not stable and are not supported for production use.

Action Required: - Please ensure you are using a stable, fully released version of Chrome/Chromium — version 142 or earlier.

Note: - There is no impact to stable, GA versions of Chrome/Chromium.
If you are already on a stable release, no action is needed, and you can continue using the service without concern.
Nov 26, 2025 - 15:39 EST
Avaya Experience Platform Public (AXP Public) ? Operational
Voice - North America (NA) Operational
Email - North America (NA) Operational
Chat - North America (NA) Operational
Messaging - North America (NA) Operational
Analytics - North America (NA) Operational
Social Connections - North America (NA) ? Operational
API Access - North America (NA) Operational
Preview Dialing - North America (NA) Operational
Voice - Europe (EU) Operational
Email - Europe (EU) Operational
Chat - Europe (EU) Operational
Messaging - Europe (EU) Operational
Analytics - Europe (EU) Operational
Social Connections - Europe (EU) ? Operational
API Access - Europe (EU) Operational
Preview Dialing - Europe (EU) Operational
Voice - United Kingdom (UK) Operational
Email - United Kingdom (UK) Operational
Chat - United Kingdom (UK) Operational
Messaging - United Kingdom (UK) Operational
Analytics - United Kingdom (UK) Operational
Social Connections - United Kingdom (UK) ? Operational
API Access - United Kingdom (UK) Operational
Preview Dialing - United Kingdom (UK) Operational
Voice - AsiaPacific (APAC) Operational
Email - AsiaPacific (APAC) Operational
Chat - AsiaPacific (APAC) Operational
Messaging - AsiaPacific (APAC) Operational
Analytics - Asiapacific (APAC) Operational
Social Connections - AsiaPacific (APAC) ? Operational
API Access - AsiaPacific (APAC) Operational
Preview Dialing - AsiaPacific (APAC) Operational
Voice - Australia (ANZ) Operational
Email - Australia (ANZ) Operational
Chat - Australia (ANZ) Operational
Messaging - Australia (ANZ) Operational
Analytics - Australia (ANZ) Operational
Social Connections - Australia (ANZ) ? Operational
API Access - Australia (ANZ) Operational
Voice - Canada (CA) Operational
Email - Canada (CA) Operational
Chat - Canada (CA) Operational
Messaging - Canada (CA) Operational
Analytics - Canada (CA) Operational
API Access - Canada (CA) Operational
Voice - Japan (JP) Operational
Email - Japan (JP) Operational
Chat - Japan (JP) Operational
Messaging - Japan (JP) Operational
Analytics - Japan (JP) Operational
API Access - Japan (JP) Operational
Voice - India (IN) Operational
Email - India (IN) Operational
Chat - India (IN) Operational
Messaging - India (IN) Operational
Analytics - India (IN) Operational
Avaya Experience Platform Private (AXP Private) ? Operational
AXP Connect - Voice Operational
Communications APIs (CPaaS Voice/API) ? Operational
REST API Operational
General Infrastructure Operational
Lookups ? Operational
Dashboard ? Operational
Voice Operational
Phone Numbers ? Operational
Transcriptions ? Operational
Recordings Operational
Communications Messaging (CPaaS Messaging) ? Operational
Inbound SMS ? Operational
Inbound MMS ? Operational
Outbound SMS ? Operational
Outbound MMS ? Operational
SIP Trunking ? Operational
Inbound Calling ? Operational
Outbound Calling ? Operational
Media Processing Regions ? Operational
North America East ? Operational
North America Northeast Operational
North America West ? Operational
North America Central ? Operational
South America East Operational
Asia Southeast ? Operational
Asia Northeast Operational
Asia South ? Operational
Europe North Operational
Europe Central ? Operational
Europe West ? Operational
Oceania Operational
Asia Operational
Europe Operational
Spaces ? Operational
Dialing Operational
Messaging Operational
Live Meetings Operational
Media Processing ? Operational
Sign-In Operational
Mobile App Operational
Email Invites Operational
Calendar Integration Operational
Avaya Meeting Scheduler ? Operational
Screen share Operational
SMS Operational
Verification call ? Operational
Avaya Social Connections ? Operational
Facebook Operational
Twitter Operational
Instagram Operational
Core Operational
Admin Portal Operational
OneCloud Admin Portal ? Operational
Web portal ? Operational
US DC connectivity ? Operational
EU DC Connectivity ? Operational
Agents/Widgets/Tools ? Operational
Virtual Agent ? Operational
SMCC Widget ? Operational
CX History ? Operational
Video consultation tool Operational
Recording Operational
Reporting Operational
Invites / Waiting Room Operational
Voice and SMS Operational
Meeting Operational
API Operational
Avaya Cloud Office (ACO) Operational
Calling - Inbound - Americas ? Operational
Calling - Inbound - EMEA ? Operational
Calling - Inbound - APAC ? Operational
Calling - Outbound - Americas ? Operational
Calling - Outbound - EMEA Operational
Calling - Outbound - APAC Operational
Calling - Call Queue - Americas Operational
Calling - Call Queue - EMEA Operational
Calling - Call Queue - APAC Operational
Phones - Deskphone - Americas Operational
Phones - Deskphone - EMEA Operational
Phones - Deskphone - APAC Operational
Phones - Softphone - Americas Operational
Phones - Softphone - EMEA Operational
Phones - Softphone - APAC Operational
SMS - Inbound - Americas Operational
SMS - Inbound - EMEA Operational
SMS - Inbound - APAC Operational
SMS - Outbound - Americas Operational
SMS - Outbound - EMEA Operational
SMS - Outbound - APAC Operational
Fax - Inbound - Americas Operational
Fax - Inbound - EMEA Operational
Fax - Inbound - APAC Operational
Fax - Outbound - Americas Operational
Fax - Outbound - EMEA Operational
Fax - Outbound - APAC Operational
Meeting - RingCentral Meetings - Americas Operational
Meeting - RingCentral Meetings - EMEA Operational
Meeting - RingCentral Meetings - APAC Operational
Meeting - Avaya Cloud Office Video - Americas Operational
Meeting - Avaya Cloud Office Video - EMEA Operational
Meeting - Avaya Cloud Office Video - APAC Operational
Connect Platform - Americas Operational
Connect Platform - EMEA Operational
Connect Platform - APAC Operational
Service Portal - Americas Operational
Service Portal - EMEA Operational
Service Portal - APAC Operational
Developer Sandbox - Americas Operational
Developer Sandbox - EMEA Operational
Developer Sandbox - APAC Operational
Analytics - Live Reports - Americas Operational
Analytics - Live Reports - EMEA Operational
Analytics - Live Reports - APAC Operational
Analytics - Analytics Portal - Americas Operational
Analytics - Analytics Portal - EMEA Operational
Analytics - Analytics Portal - APAC Operational
Avaya API Gateway Operational
Asia Pacific (APAC) Operational
Australia (ANZ) Operational
Europe (EU) Operational
North America (NA) Operational
South America (SA) Operational
United Kingdom (UK) Operational
Canada (CA) Operational
IP Office Operational
Avaya Subscription - NA1 Operational
Avaya Subscription - NA2 Operational
Avaya Subscription - EU1 - v2 Operational
Avaya Subscription - EU2 Operational
Avaya Subscription - UK1 Operational
Avaya Subscription - APAC1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 29, 2025

No incidents reported today.

Nov 28, 2025
Login Issue for Newly Created Agents - North America (Prod-NA) Data Centre
Resolved - If a new user has been created in the last two weeks and the user was unable to login, it is recommended to follow the KB article today again.
https://kb.avaya.com/kb/index?page=content&id=SOLN385689
Nov 28, 04:23 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 27, 12:39 EST
Identified - We are currently investigating an issue where newly created agents are unable to log in to Workspaces.

Our teams are monitoring the situation closely and working toward a resolution.

Please note - This issue is limited to newly created agents; all existing agents and active sessions remain fully operational. Further updates will be provided as the situation progresses.
Nov 27, 12:39 EST
Nov 27, 2025
AXP Preview Dialing Scheduled Maintenance - Prod-NA Environment (North America Data Center)
Completed - The scheduled maintenance has been completed.
Nov 27, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 01:00 EST
Scheduled - Please be advised of this planned update release window for AXP Preview Dialing to Prod-NA Environment (North America Data Center). This planned feature update release does not require any downtime on other AXP services. However AXP Preview Dialing functionality will not be available during this maintenance window
Nov 28, 01:00 EST
Nov 26, 2025
AXP Preview Dialing Scheduled Maintenance - Prod-EU Environment (Europe Data Center)
Completed - The scheduled maintenance has been completed.
Nov 26, 23:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 17:30 EST
Scheduled - Please be advised of this planned update release window for AXP Preview Dialing to Prod-EU Environment (Europe Data Center). This planned feature update release does not require any downtime on other AXP services. However AXP Preview Dialing functionality will not be available during this maintenance window
Nov 25, 10:50 EST
AXP Public | Prod-UK | Some of the Voice and Digital are currently impacted
Resolved - We have identified and resolved the issue
Nov 26, 02:37 EST
Investigating - Some of the Voice and Digital are currently impacted and may not reach the agent, as an investigation is in process.
Nov 25, 08:46 EST
Nov 25, 2025
AXP Preview Dialing Scheduled Maintenance - Prod-UK Environment (United Kingdom Data Center)
Completed - The scheduled maintenance has been completed.
Nov 25, 21:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 15:30 EST
Scheduled - Please be advised of this planned update release window for AXP Preview Dialing to Prod-UK Environment (United Kingdom Data Center). This planned feature update release does not require any downtime on other AXP services. However AXP Preview Dialing functionality will not be available during this maintenance window
Nov 25, 10:53 EST
AXP Preview Dialing Scheduled Maintenance - Prod-ASE Environment (Asia Pacific Datacenter)
Completed - The scheduled maintenance has been completed.
Nov 25, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 14:00 EST
Scheduled - Please be advised of this planned update release window for AXP Preview Dialing to Prod-ASE Environment (Asia Pacific Data Center). This planned feature update release does not require any downtime on other AXP services. However AXP Preview Dialing functionality will not be available during this maintenance window
Nov 25, 10:54 EST
Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025
AXP Public | Intermittent service disruptions due to Cloudflare network instability
Resolved - The incident has been resolved.
Nov 19, 08:46 EST
Monitoring - Cloudflare has implemented a fix, and Avaya services are improving. Avaya is continuing to monitor services.
Nov 18, 09:53 EST
Investigating - We identified that the service impact was caused by an ongoing Cloudflare outage affecting global traffic routing. Our systems experienced intermittent failures in request handling and degraded performance during this period.
Nov 18, 07:01 EST
Nov 18, 2025
Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

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