Resolved -
This incident has been resolved.
Mar 27, 04:06 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 26, 07:18 EDT
Investigating -
We are currently investigating an incident. Agents become stuck in status and cannot continue work. The AXP client becomes unresponsive, and agents are unable to:
make outbound calls accept inbound calls receive new interactions log out or reset status Inbound calls are not being accepted by agents and are resulting in RONA.
This is a service-level issue affecting the multiple agent population. Our teams are actively working to identify the root cause and restore service as quickly as possible. We will provide further updates as more information becomes available.
Mar 26, 06:06 EDT
Completed -
The scheduled maintenance has been completed.
Mar 20, 04:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 00:00 EDT
Scheduled -
We have planned a maintenance window to upgrade the Kubernetes cluster to version 1.33. This upgrade will also include the latest application updates to ensure continued support and compatibility.
During this maintenance window, there may be a short service interruption.
Mar 10, 04:51 EDT
Completed -
The scheduled maintenance has been completed.
Mar 19, 04:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 00:00 EDT
Scheduled -
We have planned a maintenance window to upgrade the Kubernetes cluster to version 1.33. This upgrade will also include the latest application updates to ensure continued support and compatibility.
During this maintenance window, there may be a short service interruption.
Mar 10, 04:50 EDT
Completed -
The scheduled maintenance has been completed.
Mar 19, 04:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 00:01 EDT
Scheduled -
We have planned a maintenance window to upgrade the Kubernetes cluster to version 1.33. This upgrade will also include the latest application updates to ensure continued support and compatibility.
During this maintenance window, there may be a short service interruption.
Mar 10, 04:49 EDT
Completed -
The scheduled maintenance has been completed.
Mar 18, 04:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 00:00 EDT
Scheduled -
We have planned a maintenance window to upgrade the Kubernetes cluster to version 1.33. This upgrade will also include the latest application updates to ensure continued support and compatibility.
During this maintenance window, there may be a short service interruption.
Mar 10, 04:48 EDT
Resolved -
This incident has been resolved.
Mar 17, 20:28 EDT
Update -
We are currently experiencing technical difficulties with the service responsible for processing customer journey data. This is due to an issue with one of our infrastructure partners.
Our team is working closely with the provider to resolve this as quickly as possible.
Mar 3, 06:43 EST
Identified -
a fix and testing is in progress. The next update expected at 1pm GMT.
Feb 26, 21:00 EST
Investigating -
We are currently investigating this issue.
Feb 26, 19:07 EST
Completed -
The scheduled maintenance has been completed.
Mar 17, 04:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 00:00 EDT
Scheduled -
We have planned a maintenance window to upgrade the Kubernetes cluster to version 1.33. This upgrade will also include the latest application updates to ensure continued support and compatibility.
During this maintenance window, there may be a short service interruption.
Mar 10, 04:45 EDT
Completed -
The scheduled maintenance has been completed.
Mar 17, 04:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 00:00 EDT
Scheduled -
We have planned a maintenance window to upgrade the Kubernetes cluster to version 1.33. This upgrade will also include the latest application updates to ensure continued support and compatibility.
During this maintenance window, there may be a short service interruption.
Mar 6, 01:31 EST