All Systems Operational

Avaya Experience Platform (AXP) ? Operational
Voice - North America (NA) Operational
Email - North America (NA) Operational
Chat - North America (NA) Operational
Messaging - North America (NA) Operational
Analytics - North America (NA) Operational
Social Connections - North America (NA) ? Operational
API Access - North America (NA) Operational
Preview Dialing - North America (NA) Operational
Voice - South America (SA) Operational
Email - South America (SA) Operational
Chat - South America (SA) Operational
Messaging - South America (SA) Operational
Analytics - South America (SA) Operational
Social Connections - South America (SA) ? Operational
API Access - South America (SA) Operational
Preview Dialing - South America (SA) Operational
Voice - Europe (EU) Operational
Email - Europe (EU) Operational
Chat - Europe (EU) Operational
Messaging - Europe (EU) Operational
Analytics - Europe (EU) Operational
Social Connections - Europe (EU) ? Operational
API Access - Europe (EU) Operational
Preview Dialing - Europe (EU) Operational
Voice - United Kingdom (UK) Operational
Email - United Kingdom (UK) Operational
Chat - United Kingdom (UK) Operational
Messaging - United Kingdom (UK) Operational
Analytics - United Kingdom (UK) Operational
Social Connections - United Kingdom (UK) ? Operational
API Access - United Kingdom (UK) Operational
Preview Dialing - United Kingdom (UK) Operational
Voice - AsiaPacific (APAC) Operational
Email - AsiaPacific (APAC) Operational
Chat - AsiaPacific (APAC) Operational
Messaging - AsiaPacific (APAC) Operational
Analytics - Asiapacific (APAC) Operational
Social Connections - AsiaPacific (APAC) ? Operational
API Access - AsiaPacific (APAC) Operational
Preview Dialing - AsiaPacific (APAC) Operational
Voice - Australia (ANZ) Operational
Email - Australia (ANZ) Operational
Chat - Australia (ANZ) Operational
Messaging - Australia (ANZ) Operational
Analytics - Australia (ANZ) Operational
Social Connections - Australia (ANZ) ? Operational
API Access - Australia (ANZ) Operational
Voice - Canada (CA) Operational
Email - Canada (CA) Operational
Chat - Canada (CA) Operational
Messaging - Canada (CA) Operational
Analytics - Canada (CA) Operational
API Access - Canada (CA) Operational
Voice - Japan (JP) Operational
Email - Japan (JP) Operational
Chat - Japan (JP) Operational
Messaging - Japan (JP) Operational
Analytics - Japan (JP) Operational
API Access - Japan (JP) Operational
Voice - India (IN) Operational
Email - India (IN) Operational
Chat - India (IN) Operational
Messaging - India (IN) Operational
Analytics - India (IN) Operational
Avaya Enterprise Cloud (AEC) Operational
Avaya Enterprise Cloud - Voice Operational
Communications APIs (CPaaS Voice/API) ? Operational
REST API Operational
General Infrastructure Operational
Lookups ? Operational
Dashboard ? Operational
Voice Operational
Phone Numbers ? Operational
Transcriptions ? Operational
Recordings Operational
Communications Messaging (CPaaS Messaging) ? Operational
Inbound SMS ? Operational
Inbound MMS ? Operational
Outbound SMS ? Operational
Outbound MMS ? Operational
SIP Trunking ? Operational
Inbound Calling ? Operational
Outbound Calling ? Operational
Media Processing Regions ? Operational
North America East ? Operational
North America Northeast Operational
North America West ? Operational
North America Central ? Operational
South America East Operational
Asia Southeast ? Operational
Asia Northeast Operational
Asia South ? Operational
Europe North Operational
Europe Central ? Operational
Europe West ? Operational
Oceania Operational
Asia Operational
Europe Operational
Spaces ? Operational
Dialing Operational
Messaging Operational
Live Meetings Operational
Media Processing ? Operational
Sign-In Operational
Mobile App Operational
Email Invites Operational
Calendar Integration Operational
Avaya Meeting Scheduler ? Operational
Screen share Operational
SMS Operational
Verification call ? Operational
Avaya Social Connections ? Operational
Facebook Operational
Twitter Operational
Instagram Operational
Core Operational
Admin Portal Operational
OneCloud Admin Portal ? Operational
Web portal ? Operational
US DC connectivity ? Operational
EU DC Connectivity ? Operational
Agents/Widgets/Tools ? Operational
Virtual Agent ? Operational
SMCC Widget ? Operational
CX History ? Operational
Video consultation tool Operational
Recording Operational
Reporting Operational
Invites / Waiting Room Operational
Voice and SMS Operational
Meeting Operational
API Operational
Avaya Cloud Office (ACO) Operational
Calling - Inbound - Americas ? Operational
Calling - Inbound - EMEA ? Operational
Calling - Inbound - APAC ? Operational
Calling - Outbound - Americas ? Operational
Calling - Outbound - EMEA Operational
Calling - Outbound - APAC Operational
Calling - Call Queue - Americas Operational
Calling - Call Queue - EMEA Operational
Calling - Call Queue - APAC Operational
Phones - Deskphone - Americas Operational
Phones - Deskphone - EMEA Operational
Phones - Deskphone - APAC Operational
Phones - Softphone - Americas Operational
Phones - Softphone - EMEA Operational
Phones - Softphone - APAC Operational
SMS - Inbound - Americas Operational
SMS - Inbound - EMEA Operational
SMS - Inbound - APAC Operational
SMS - Outbound - Americas Operational
SMS - Outbound - EMEA Operational
SMS - Outbound - APAC Operational
Fax - Inbound - Americas Operational
Fax - Inbound - EMEA Operational
Fax - Inbound - APAC Operational
Fax - Outbound - Americas Operational
Fax - Outbound - EMEA Operational
Fax - Outbound - APAC Operational
Meeting - RingCentral Meetings - Americas Operational
Meeting - RingCentral Meetings - EMEA Operational
Meeting - RingCentral Meetings - APAC Operational
Meeting - Avaya Cloud Office Video - Americas Operational
Meeting - Avaya Cloud Office Video - EMEA Operational
Meeting - Avaya Cloud Office Video - APAC Operational
Connect Platform - Americas Operational
Connect Platform - EMEA Operational
Connect Platform - APAC Operational
Service Portal - Americas Operational
Service Portal - EMEA Operational
Service Portal - APAC Operational
Developer Sandbox - Americas Operational
Developer Sandbox - EMEA Operational
Developer Sandbox - APAC Operational
Analytics - Live Reports - Americas Operational
Analytics - Live Reports - EMEA Operational
Analytics - Live Reports - APAC Operational
Analytics - Analytics Portal - Americas Operational
Analytics - Analytics Portal - EMEA Operational
Analytics - Analytics Portal - APAC Operational
Avaya API Gateway Operational
Asia Pacific (APAC) Operational
Australia (ANZ) Operational
Europe (EU) Operational
North America (NA) Operational
South America (SA) Operational
United Kingdom (UK) Operational
Canada (CA) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Please be advised of this planned maintenance activity for Avaya Experience Platform to Prod-NA Environment (North America Data Centre) Apr 3, 2025 17:00-18:00 EDT

Avaya has changed its certificate authority entity from Entrust to Sectigo. The result of this change is minor for HTTP endpoints but for SIP MTLS trunks it is impacting as the CA certs are usually manually provisioned on the SBCs. The new CA certificates must be installed on the premise or carrier SBC when MPC changes its certifcates (that are signed by the new entity SECTIGO), or there will be an outage as TLS negotiation will fail.

MPC will be updated to SECTIGO certificates during this scheduled maintenance window.

All customers who would need to update their SBC with the new CA have already been contacted. If in doubt, please contact Avaya for more details.

Posted on Mar 10, 2025 - 15:37 EDT

Please be advised of this planned maintenance activity for Avaya Experience Platform to Prod-EU Environment (Europe Data Centre) Apr 3, 2025 21:30-23:30 EDT

As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance updates to our Cloud infrastructure.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice and Analytics. There is no impact to service.

Posted on Apr 01, 2025 - 20:42 EDT

Please be advised of this planned maintenance activity for Avaya Experience Platform to Prod-UK Environment (United Kingdom Data Centre) Apr 4, 2025 21:30-23:30 EDT

As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance updates to our Cloud infrastructure.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice and Analytics. There is no impact to service.

Posted on Apr 01, 2025 - 20:44 EDT

Please be advised of this planned maintenance activity for Avaya Experience Platform to Prod-ASE Environment (Asia Pacific Data Centre) Apr 9, 2025 16:00-18:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 31, 2025 - 09:27 EDT
Scheduled - Please be advised of this planned update release window on AXP Prod-ASE Environment (Asia Pacific Data Centre). During this update, you may experience a brief degradation in AXP services.
Mar 28, 2025 - 13:36 EDT
Apr 2, 2025
Completed - The scheduled maintenance has been completed.
Apr 2, 04:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 02:30 EDT
Scheduled - Please be advised of this planned update release window on AXP Prod-NA Environment (North America Data Centre). During this update, you may experience a brief degradation in AXP services.
Mar 28, 16:30 EDT
Apr 1, 2025
Completed - The scheduled maintenance has been completed.
Apr 1, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 15:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 10, 17:23 EDT
Scheduled - Avaya has changed its certificate authority entity from Entrust to Sectigo. The result of this change is minor for HTTP endpoints but for SIP MTLS trunks it is impacting as the CA certs are usually manually provisioned on the SBCs. The new CA certificates must be installed on the premise or carrier SBC when MPC changes its certifcates (that are signed by the new entity SECTIGO), or there will be an outage as TLS negotiation will fail.

MPC will be updated to SECTIGO certificates during this scheduled maintenance window.

All customers who would need to update their SBC with the new CA have already been contacted. If in doubt, please contact Avaya for more details.

Mar 10, 15:35 EDT
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
Completed - The scheduled maintenance has been completed.
Mar 28, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 04:00 EDT
Scheduled - As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance updates to our Cloud infrastructure.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice and Analytics. There is no impact to service.

Mar 27, 14:02 EDT
Mar 27, 2025
Completed - The scheduled maintenance has been completed.
Mar 27, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 16:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 10, 17:23 EDT
Scheduled - Avaya has changed its certificate authority entity from Entrust to Sectigo. The result of this change is minor for HTTP endpoints but for SIP MTLS trunks it is impacting as the CA certs are usually manually provisioned on the SBCs. The new CA certificates must be installed on the premise or carrier SBC when MPC changes its certifcates (that are signed by the new entity SECTIGO), or there will be an outage as TLS negotiation will fail.

MPC will be updated to SECTIGO certificates during this scheduled maintenance window.

All customers who would need to update their SBC with the new CA have already been contacted. If in doubt, please contact Avaya for more details.

Mar 10, 15:33 EDT
Mar 26, 2025
Completed - The scheduled maintenance has been completed.
Mar 26, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 21:30 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 26, 11:37 EDT
Scheduled - Please be advised of this planned update release window on AXP Prod-UK Environment (United Kingdom Data Centre). During this update, you may experience a brief degradation in AXP services.
Mar 25, 13:56 EDT
Mar 25, 2025
Completed - The scheduled maintenance has been completed.
Mar 25, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 21:30 EDT
Scheduled - Please be advised of this planned update release window on AXP Prod-EU Environment (Europe Data Centre). During this update, you may experience a brief degradation in AXP services.
Mar 25, 13:43 EDT
Completed - The scheduled maintenance has been completed.
Mar 25, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 04:00 EDT
Scheduled - Please be advised of this planned update release window on AXP Prod-SA Environment (South America Data Centre). During this update, you may experience a brief degradation in AXP services.
Mar 24, 09:55 EDT
Mar 24, 2025
Postmortem - Read details
Mar 25, 10:44 EDT
Completed - The scheduled maintenance has been completed.
Mar 24, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 16:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 10, 17:23 EDT
Scheduled - Avaya has changed its certificate authority entity from Entrust to Sectigo. The result of this change is minor for HTTP endpoints but for SIP MTLS trunks it is impacting as the CA certs are usually manually provisioned on the SBCs. The new CA certificates must be installed on the premise or carrier SBC when MPC changes its certifcates (that are signed by the new entity SECTIGO), or there will be an outage as TLS negotiation will fail.

MPC will be updated to SECTIGO certificates during this scheduled maintenance window.

All customers who would need to update their SBC with the new CA have already been contacted. If in doubt, please contact Avaya for more details.

Mar 10, 15:31 EDT
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.