All Systems Operational
Avaya Experience Platform (AXP) ? Operational
Voice - North America (NA) Operational
Email - North America (NA) Operational
Chat - North America (NA) Operational
Messaging - North America (NA) Operational
Analytics - North America (NA) Operational
Social Connections - North America (NA) ? Operational
API Access - North America (NA) Operational
Preview Dialing - North America (NA) Operational
Voice - South America (SA) Operational
Email - South America (SA) Operational
Chat - South America (SA) Operational
Messaging - South America (SA) Operational
Analytics - South America (SA) Operational
Social Connections - South America (SA) ? Operational
API Access - South America (SA) Operational
Preview Dialing - South America (SA) Operational
Voice - Europe (EU) Operational
Email - Europe (EU) Operational
Chat - Europe (EU) Operational
Messaging - Europe (EU) Operational
Analytics - Europe (EU) Operational
Social Connections - Europe (EU) ? Operational
API Access - Europe (EU) Operational
Preview Dialing - Europe (EU) Operational
Voice - United Kingdom (UK) Operational
Email - United Kingdom (UK) Operational
Chat - United Kingdom (UK) Operational
Messaging - United Kingdom (UK) Operational
Analytics - United Kingdom (UK) Operational
Social Connections - United Kingdom (UK) ? Operational
API Access - United Kingdom (UK) Operational
Preview Dialing - United Kingdom (UK) Operational
Voice - AsiaPacific (APAC) Operational
Email - AsiaPacific (APAC) Operational
Chat - AsiaPacific (APAC) Operational
Messaging - AsiaPacific (APAC) Operational
Analytics - Asiapacific (APAC) Operational
Social Connections - AsiaPacific (APAC) ? Operational
API Access - AsiaPacific (APAC) Operational
Preview Dialing - AsiaPacific (APAC) Operational
Voice - Australia (ANZ) Operational
Email - Australia (ANZ) Operational
Chat - Australia (ANZ) Operational
Messaging - Australia (ANZ) Operational
Analytics - Australia (ANZ) Operational
Social Connections - Australia (ANZ) ? Operational
API Access - Australia (ANZ) Operational
Voice - Canada (CA) Operational
Email - Canada (CA) Operational
Chat - Canada (CA) Operational
Messaging - Canada (CA) Operational
Analytics - Canada (CA) Operational
API Access - Canada (CA) Operational
Voice - Japan (JP) Operational
Email - Japan (JP) Operational
Chat - Japan (JP) Operational
Messaging - Japan (JP) Operational
Analytics - Japan (JP) Operational
API Access - Japan (JP) Operational
Voice - India (IN) Operational
Email - India (IN) Operational
Chat - India (IN) Operational
Messaging - India (IN) Operational
Analytics - India (IN) Operational
Social Connections - India (IN) Operational
API Access - India (IN) Operational
Avaya Enterprise Cloud (AEC) Operational
Avaya Enterprise Cloud - Voice Operational
Communications APIs (CPaaS Voice/API) ? Operational
REST API Operational
General Infrastructure Operational
Lookups ? Operational
Dashboard ? Operational
Voice Operational
Phone Numbers ? Operational
Transcriptions ? Operational
Recordings Operational
Communications Messaging (CPaaS Messaging) ? Operational
Inbound SMS ? Operational
Inbound MMS ? Operational
Outbound SMS ? Operational
Outbound MMS ? Operational
SIP Trunking ? Operational
Inbound Calling ? Operational
Outbound Calling ? Operational
Media Processing Regions ? Operational
North America East ? Operational
North America Northeast Operational
North America West ? Operational
North America Central ? Operational
South America East Operational
Asia Southeast ? Operational
Asia Northeast Operational
Asia South ? Operational
Europe North Operational
Europe Central ? Operational
Europe West ? Operational
Oceania Operational
Asia Operational
Europe Operational
Spaces ? Operational
Dialing Operational
Messaging Operational
Live Meetings Operational
Media Processing ? Operational
Sign-In Operational
Mobile App Operational
Email Invites Operational
Calendar Integration Operational
Avaya Meeting Scheduler ? Operational
Screen share Operational
SMS Operational
Verification call ? Operational
Avaya Social Connections ? Operational
Facebook Operational
Twitter Operational
Instagram Operational
Core Operational
Admin Portal Operational
OneCloud Admin Portal ? Operational
Web portal ? Operational
US DC connectivity ? Operational
EU DC Connectivity ? Operational
Agents/Widgets/Tools ? Operational
Virtual Agent ? Operational
SMCC Widget ? Operational
CX History ? Operational
Video consultation tool Operational
Recording Operational
Reporting Operational
Invites / Waiting Room Operational
Voice and SMS Operational
Meeting Operational
API Operational
Avaya Cloud Office (ACO) Operational
Calling - Inbound - Americas ? Operational
Calling - Inbound - EMEA ? Operational
Calling - Inbound - APAC ? Operational
Calling - Outbound - Americas ? Operational
Calling - Outbound - EMEA Operational
Calling - Outbound - APAC Operational
Calling - Call Queue - Americas Operational
Calling - Call Queue - EMEA Operational
Calling - Call Queue - APAC Operational
Phones - Deskphone - Americas Operational
Phones - Deskphone - EMEA Operational
Phones - Deskphone - APAC Operational
Phones - Softphone - Americas Operational
Phones - Softphone - EMEA Operational
Phones - Softphone - APAC Operational
SMS - Inbound - Americas Operational
SMS - Inbound - EMEA Operational
SMS - Inbound - APAC Operational
SMS - Outbound - Americas Operational
SMS - Outbound - EMEA Operational
SMS - Outbound - APAC Operational
Fax - Inbound - Americas Operational
Fax - Inbound - EMEA Operational
Fax - Inbound - APAC Operational
Fax - Outbound - Americas Operational
Fax - Outbound - EMEA Operational
Fax - Outbound - APAC Operational
Meeting - RingCentral Meetings - Americas Operational
Meeting - RingCentral Meetings - EMEA Operational
Meeting - RingCentral Meetings - APAC Operational
Meeting - Avaya Cloud Office Video - Americas Operational
Meeting - Avaya Cloud Office Video - EMEA Operational
Meeting - Avaya Cloud Office Video - APAC Operational
Connect Platform - Americas Operational
Connect Platform - EMEA Operational
Connect Platform - APAC Operational
Service Portal - Americas Operational
Service Portal - EMEA Operational
Service Portal - APAC Operational
Developer Sandbox - Americas Operational
Developer Sandbox - EMEA Operational
Developer Sandbox - APAC Operational
Analytics - Live Reports - Americas Operational
Analytics - Live Reports - EMEA Operational
Analytics - Live Reports - APAC Operational
Analytics - Analytics Portal - Americas Operational
Analytics - Analytics Portal - EMEA Operational
Analytics - Analytics Portal - APAC Operational
Avaya API Gateway Operational
Asia Pacific (APAC) Operational
Australia (ANZ) Operational
Europe (EU) Operational
North America (NA) Operational
South America (SA) Operational
United Kingdom (UK) Operational
Canada (CA) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 20, 2024
Please be advised of this planned maintenance Activity for Avaya Experience Platform to Prod-ASE Environment ( Asia Pacific Data Centre ).
Completed - The scheduled maintenance has been completed.
Nov 20, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 14:00 EST
Update - As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance updates to our Cloud infrastructure.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice and Analytics. There is no impact to service.
Nov 19, 10:54 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 19, 10:53 EST
Please be advised of this planned maintenance activity for Avaya Experience Platform to Prod-EU Environment (Europe Data Centre).
Completed - The scheduled maintenance has been completed.
Nov 20, 14:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 13:30 EST
Scheduled - As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance update to our Cloud infrastructure.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice and Analytics. There is no impact to service.
Nov 20, 09:20 EST
Please be advised of this planned maintenance activity for Avaya Experience Platform to Prod-NA Environment (North America Data Centre).
Completed - The scheduled maintenance has been completed.
Nov 20, 05:05 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 04:05 EST
Scheduled - As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance update to our Cloud infrastructure.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice and Analytics. There is no impact to service.
Nov 19, 10:52 EST
Nov 19, 2024
Important Notice: Upcoming changes to CPaaS SIP Trunk Carrier SIP Call Media IP Range and Subnet
Completed - The scheduled maintenance has been completed.
Nov 19, 02:38 EST
Scheduled - Dear CPaaS SIP Trunk Customers,

We’re notifying you of upcoming SIP call media IP range and subnet changes. Without updates to your allowed IP lists and firewalls, these changes will impact your voice service.

What's changing?

Avaya Third Party Carrier is introducing a new range of media IPs to enhance our connectivity offering.

New Media IP subnet:
• IP Range: 36.255.198.128/25

When is this change happening?

The changes to media IP ranges and subnets will happen in 2 phases.
• Phase 1 will begin on November 5th, 2024, Avaya Carrier will initiate a soft launch of the new range for 48 hours. Approximately 10% of calls may be routed through the new range during this time.

• Phase 2 will begin on November 7th, 2024, and the new IP range will be fully available for traffic.

Customer actions required

For optimal service, please allow the new IP ranges and update your firewalls for the following subnet changes:
• Add the 36.255.198.128/25 subnet.

To ensure continued service, we ask all voice customers to complete these updates before October 30th, 2024.


Thank You
CPaaS Support (cpaassupport@avaya.com)
Oct 17, 13:57 EDT
Nov 18, 2024
Please be advised of this planned maintenance activity for Avaya Experience Platform to Prod-NA Environment (North America Data Centre).
Completed - The scheduled maintenance has been completed.
Nov 18, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 03:00 EST
Scheduled - As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance update to our Cloud infrastructure.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice and Analytics. There is no impact to service.
Nov 15, 09:48 EST
Nov 17, 2024
Please be advised of this planned maintenance activity for Avaya Experience Platform to Prod-EU Environment (Europe Data Centre).
Completed - The scheduled maintenance has been completed.
Nov 17, 23:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 21:30 EST
Scheduled - As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance update to our Cloud infrastructure.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice and Analytics. There is no impact to service.
Nov 15, 16:36 EST
Nov 16, 2024

No incidents reported.

Nov 15, 2024
Please be advised of this planned maintenance activity for Avaya Experience Platform to Prod-NA Environment (North America Data Centre).
Completed - The scheduled maintenance has been completed.
Nov 15, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 03:00 EST
Scheduled - As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance update to our Cloud infrastructure.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice and Analytics. There is no impact to service.
Nov 14, 11:40 EST
Please be advised of this planned maintenance Activity for Avaya Experience Platform to Prod-SA Environment ( South America Data Centre ).
Completed - The scheduled maintenance has been completed.
Nov 15, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 23:00 EST
Scheduled - As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance updates to our Cloud infrastructure.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice and Analytics. There is no impact to service.
Nov 14, 12:00 EST
Nov 14, 2024
Nov 13, 2024
Please be advised of this planned maintenance Activity for Avaya Experience Platform to Prod-ASE Environment ( Asia Pacific Data Centre ).
Completed - The scheduled maintenance has been completed.
Nov 13, 16:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 14:00 EST
Scheduled - As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance updates to our Cloud infrastructure.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice and Analytics. There is no impact to service.
Nov 13, 04:16 EST
Please be advised of this planned maintenance activity for Avaya Experience Platform to Prod-EU Environment (Europe Data Centre).
Completed - The scheduled maintenance has been completed.
Nov 13, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 15:00 EST
Scheduled - As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance update to our Cloud infrastructure.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice and Analytics. There is no impact to service.
Nov 13, 07:23 EST
Please be advised of this planned maintenance Activity for Avaya Experience Platform to Prod-CAC Environment ( Canada Data Centre ).
Completed - The scheduled maintenance has been completed.
Nov 13, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 04:00 EST
Scheduled - As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance updates to our Cloud infrastructure.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice and Analytics. There is no impact to service.
Nov 13, 03:54 EST
Nov 12, 2024
Please be advised of this planned maintenance activity for Avaya Experience Platform to Prod-EU Environment (Europe Data Centre).
Completed - The scheduled maintenance has been completed.
Nov 12, 21:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 19:01 EST
Scheduled - As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance update to our Cloud infrastructure.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice and Analytics. There is no impact to service.
Nov 12, 09:31 EST
Please be advised of this planned maintenance activity for Avaya Experience Platform to Prod-UK Environment (United Kingdom Data Centre).
Completed - The scheduled maintenance has been completed.
Nov 12, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 19:00 EST
Scheduled - As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance update to our Cloud infrastructure.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice and Analytics. There is no impact to service.
Nov 12, 09:29 EST
Nov 11, 2024
Please be advised of this planned maintenance activity for Avaya Experience Platform to Prod-UK Environment (United Kingdom Data Centre).
Completed - The scheduled maintenance has been completed.
Nov 11, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 14:00 EST
Scheduled - As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance update to our Cloud infrastructure.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice and Analytics. There is no impact to service.
Nov 11, 10:54 EST
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Please be advised of this planned maintenance activity for Avaya Experience Platform to Prod-SA Environment (South America Data Centre).
Completed - The scheduled maintenance has been completed.
Nov 8, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 04:00 EST
Scheduled - As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance update to our Cloud infrastructure.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice and Analytics. There is no impact to service.
Nov 7, 11:11 EST
Nov 7, 2024
Avaya Experience Platform - South America Data Centre - Platform Maintenance
Completed - The scheduled maintenance has been completed.
Nov 7, 05:10 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 03:55 EST
Scheduled - Please be advised of this planned maintenance Activity for Avaya Experience Platform to Prod-SA Environment (South America Data Centre).

As part of our ongoing commitment to AXP Platform performance, reliability and security, we are performing this standard maintenance updates to our Cloud infrastructure.

Please note that this activity will not affect our standard Omni Channel services for Digital, Voice and Analytics. There is no impact to service.
Nov 7, 03:50 EST
Nov 6, 2024
CPaaS Monthly Release 4.2.8 (Region: EU)
Completed - The scheduled maintenance has been completed.
Nov 6, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 05:00 EST
Scheduled - CPaaS monthly release 4.2.8 (Region: EU) - CHG0932445.
This release will have security bug fixes and minor bug fix for call failover using DNS/SRV records.
Oct 30, 13:36 EDT
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