All Systems Operational
Avaya Experience Platform (AXP) ? Operational
Voice - North America (NA) Operational
Email - North America (NA) Operational
Chat - North America (NA) Operational
Messaging - North America (NA) Operational
Analytics - North America (NA) Operational
Social Connections - North America (NA) ? Operational
API Access - North America (NA) Operational
Voice - South America (SA) Operational
Email - South America (SA) Operational
Chat - South America (SA) Operational
Messaging - South America (SA) Operational
Analytics - South America (SA) Operational
Social Connections - South America (SA) ? Operational
API Access - South America (SA) Operational
Voice - Europe (EU) Operational
Email - Europe (EU) Operational
Chat - Europe (EU) Operational
Messaging - Europe (EU) Operational
Analytics - Europe (EU) Operational
Social Connections - Europe (EU) ? Operational
API Access - Europe (EU) Operational
Voice - United Kingdom (UK) Operational
Email - United Kingdom (UK) Operational
Chat - United Kingdom (UK) Operational
Messaging - United Kingdom (UK) Operational
Analytics - United Kingdom (UK) Operational
Social Connections - United Kingdom (UK) ? Operational
API Access - United Kingdom (UK) Operational
Voice - AsiaPacific (APAC) Operational
Email - AsiaPacific (APAC) Operational
Chat - AsiaPacific (APAC) Operational
Messaging - AsiaPacific (APAC) Operational
Analytics - Asiapacific (APAC) Operational
Social Connections - AsiaPacific (APAC) ? Operational
API Access - AsiaPacific (APAC) Operational
Voice - Australia (ANZ) Operational
Email - Australia (ANZ) Operational
Chat - Australia (ANZ) Operational
Messaging - Australia (ANZ) Operational
Analytics - Australia (ANZ) Operational
Social Connections - Australia (ANZ) ? Operational
API Access - Australia (ANZ) Operational
Voice - Canada (CA) Operational
Email - Canada (CA) Operational
Chat - Canada (CA) Operational
Messaging - Canada (CA) Operational
Analytics - Canada (CA) Operational
API Access - Canada (CA) Operational
Voice - Japan (JP) Operational
Email - Japan (JP) Operational
Chat - Japan (JP) Operational
Messaging - Japan (JP) Operational
Analytics - Japan (JP) Operational
API Access - Japan (JP) Operational
Avaya Enterprise Cloud (AEC) Operational
Avaya Enterprise Cloud - Voice Operational
Communications APIs (CPaaS Voice/API) ? Operational
REST API Operational
General Infrastructure Operational
Lookups ? Operational
Dashboard ? Operational
Voice Operational
Phone Numbers ? Operational
Transcriptions ? Operational
Recordings Operational
Communications Messaging (CPaaS Messaging) ? Operational
Inbound SMS ? Operational
Inbound MMS ? Operational
Outbound SMS ? Operational
Outbound MMS ? Operational
SIP Trunking ? Operational
Inbound Calling ? Operational
Outbound Calling ? Operational
Media Processing Regions ? Operational
North America East ? Operational
North America Northeast Operational
North America West ? Operational
North America Central ? Operational
South America East Operational
Asia Southeast ? Operational
Asia Northeast Operational
Asia South ? Operational
Europe North Operational
Europe Central ? Operational
Europe West ? Operational
Oceania Operational
Asia Operational
Europe Operational
Spaces ? Operational
Dialing Operational
Messaging Operational
Live Meetings Operational
Media Processing ? Operational
Sign-In Operational
Mobile App Operational
Email Invites Operational
Calendar Integration Operational
Avaya Meeting Scheduler ? Operational
Screen share Operational
SMS Operational
Verification call ? Operational
Avaya Social Connections ? Operational
Facebook Operational
Twitter Operational
Instagram Operational
Core Operational
Admin Portal Operational
OneCloud Admin Portal ? Operational
Web portal ? Operational
US DC connectivity ? Operational
EU DC Connectivity ? Operational
Agents/Widgets/Tools ? Operational
Virtual Agent ? Operational
SMCC Widget ? Operational
CX History ? Operational
Video consultation tool Operational
Recording Operational
Reporting Operational
Invites / Waiting Room Operational
Voice and SMS Operational
Meeting Operational
API Operational
Avaya Cloud Office (ACO) Operational
Calling - Inbound - Americas ? Operational
Calling - Inbound - EMEA ? Operational
Calling - Inbound - APAC ? Operational
Calling - Outbound - Americas ? Operational
Calling - Outbound - EMEA Operational
Calling - Outbound - APAC Operational
Calling - Call Queue - Americas Operational
Calling - Call Queue - EMEA Operational
Calling - Call Queue - APAC Operational
Phones - Deskphone - Americas Operational
Phones - Deskphone - EMEA Operational
Phones - Deskphone - APAC Operational
Phones - Softphone - Americas Operational
Phones - Softphone - EMEA Operational
Phones - Softphone - APAC Operational
SMS - Inbound - Americas Operational
SMS - Inbound - EMEA Operational
SMS - Inbound - APAC Operational
SMS - Outbound - Americas Operational
SMS - Outbound - EMEA Operational
SMS - Outbound - APAC Operational
Fax - Inbound - Americas Operational
Fax - Inbound - EMEA Operational
Fax - Inbound - APAC Operational
Fax - Outbound - Americas Operational
Fax - Outbound - EMEA Operational
Fax - Outbound - APAC Operational
Meeting - RingCentral Meetings - Americas Operational
Meeting - RingCentral Meetings - EMEA Operational
Meeting - RingCentral Meetings - APAC Operational
Meeting - Avaya Cloud Office Video - Americas Operational
Meeting - Avaya Cloud Office Video - EMEA Operational
Meeting - Avaya Cloud Office Video - APAC Operational
Connect Platform - Americas Operational
Connect Platform - EMEA Operational
Connect Platform - APAC Operational
Service Portal - Americas Operational
Service Portal - EMEA Operational
Service Portal - APAC Operational
Developer Sandbox - Americas Operational
Developer Sandbox - EMEA Operational
Developer Sandbox - APAC Operational
Analytics - Live Reports - Americas Operational
Analytics - Live Reports - EMEA Operational
Analytics - Live Reports - APAC Operational
Analytics - Analytics Portal - Americas Operational
Analytics - Analytics Portal - EMEA Operational
Analytics - Analytics Portal - APAC Operational
Avaya API Gateway Operational
Asia Pacific (APAC) Operational
Australia (ANZ) Operational
Europe (EU) Operational
North America (NA) Operational
South America (SA) Operational
United Kingdom (UK) Operational
Canada (CA) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 19, 2024

No incidents reported today.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024
Avaya Experience Platform - CHG0873834 - Singapore/Asia Pacific regional Data Centre - Drop 68 Feature Update
Completed - The scheduled maintenance has been completed.
May 8, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 15:00 EDT
Scheduled - Please be advised of this Feature update release window for Avaya Experience Platform, Drop 68 Release to Prod-ASE Environment (Singapore/Asia Pacific regional Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 68 is available HERE
Apr 26, 16:44 EDT
May 7, 2024

No incidents reported.

May 6, 2024
Avaya Experience Platform - CHG0873833 - Australia & New Zealand Data Centre - Drop 68 Feature Update
Completed - The scheduled maintenance has been completed.
May 6, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 08:00 EDT
Scheduled - Please be advised of this Feature update release window for Avaya Experience Platform, Drop 68 Release to Prod-AUE Environment (Australia & New Zealand Data Centre), which will cover feature and hotfix updates across Voice, Digital, and Workspaces.

This planned Feature update release does not require any downtime and is expected to be transparent to end users, however as the upgrade proceeds, users may experience short periods of degradation (e.g. reconnection notification at the agent desktop, short delay updating Real Time Displays, 2-5 secs delay presenting a contact to an agent) during the release implementation window timeframe. The timing of the release implementation window is planned to eliminate degradation as much as possible.

Release Notes for Drop 68 is available HERE
Apr 26, 16:58 EDT
May 5, 2024

No incidents reported.

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